How will higi connect to the internet: Wifi
Ship Date:
Delivery Date: 02/24/26
Installation Date: 02/25/26
Link to the Work Instruction, required checklist on page 5
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
2/18 MOwens Called and spoke with the store manager. I confirmed that the EMSAR tech will arrive on 2/25 between 11-12 to complete the Higi install. He said he will be looking for the tech.
Ready Date 2/19/26 BA
🔧Work Performed
Unboxed the Higi Kiosk at the receiving/loading dock and transported it to the customer-requested location in the employee break room.
Once positioned, powered on the kiosk and logged into the CP. Connected the kiosk to the internet, verified system settings, and completed calibration checks.
After rebooting the CP, the network connection repeatedly failed to reconnect. Contacted L2 support for initial troubleshooting, then escalated to Higi Support and spoke with Andre. After multiple troubleshooting steps and configuration adjustments, the network connection issue was resolved.
Performed a successful user test to confirm full functionality. Provided the customer with an overview and demonstration of how to properly use the Higi kiosk.
🔍Technician Findings
higi kiosk was in receiving upon arrival.
⚠️Problem Description
How will higi connect to the internet: Wifi
Ship Date:
Delivery Date: 02/24/26
Installation Date: 02/25/26
Link to the Work Instruction, required checklist on page 5
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Forms/AllItems.aspx?id=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green%2FWI%2DST%2D345%20Higi%20Green%20Installation%20Process%2Epdf&parent=%2FSOPs%20and%20Work%20Instructions%2FHigi%20%26%20Legacy%20Kiosk%20Group%2FHigi%20Green&p=true&ct=1724684970563&or=Teams%2DHL&ga=1
Technician MUST check out with a call to EMSAR’s Tech Support
**IMPORTANT** Immediately upon accepting this installation/relocation work order, the Coordinator shall contact the site to make them aware of the installation date and approximate time for the installation. If the coordinator is unable to make contact, notify EMSAR account manager so HIGI can provide us with an alternate contact name and number.
Verification of delivery will be recorded in the problem description once delivered by the logistics coordinator.
Use this password to access the kiosk: miker0me0g0lfech0
Important: Check in upon arrival via WO button or Coordinator before you begin working on the kiosk. You must check out with Technical Support after install to verify in the portal that the kiosk is online, PC is deployed and operational Call 931-284-4999 and follow the prompts. Our Level II Support team must first verify the errors in the customer portal. Be prepared to give the Work Order number. Support Hours are Monday- Friday from 8:00 AM EST until 8:00 PM EST.
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad
📞
Call
Completed Feb 25, 2026
Install is complete and the kiosk is working as expected.
MergeId Last Contacted Status
107898 02/25/2026 2:39:56 pm -08:00 Deployed
📋
Outbound to +15714735100
Completed Feb 18, 2026
Called and spoke with the store manager. I confirmed that the EMSAR tech will arrive on 2/25 between 11-12 to complete the Higi install. He said he will be looking for the tech.