follow up to WO-01317440
Inspection #: 31494
Asset ID: 6226861
Serial #: 0728564-6000-441329-3
Model: BREWER COMPANY - 6000
Notes: Electrical Safety Tested Passed Per NFPA 99 Specifications Ground Resistance: __356____ (mOhms) Chassis Leakage (NC): _3_____ (uAmps) Chassis Leakage (SF): __3____ (uAmps) Failed Calibration Recommended Device Replacement Intermittent failure Parts Needed- Emsar to follow up with quote for needed replacement part. Reviewed service with customer, quote needed. Unit has no base function. Footswitch test passed. Chair is just clicking when footswitch is pushed. Unit will need a new control box from Brewer to complete repair.
2/16/26 RBerry- Parts delivered to site on 2/11/26 but WO was not released to ASC until 2/13. Removed delay code
2/16 KKelch scheduled per logged email from Trameice
2/16 KKelch sent Trameice an email for scheduling
🔧Work Performed
Installed new control box. Part shipped to customer from Emsar. Unit function tested and passed. Unit returned to service.
🔍Technician Findings
2/18/2026 Zachary Stieben arrived on site. Found Brewer exam chair asset ID# 6226861 with no base function.
⚠️Problem Description
follow up to WO-01317440
Inspection #: 31494
Asset ID: 6226861
Serial #: 0728564-6000-441329-3
Model: BREWER COMPANY - 6000
Notes: Electrical Safety Tested Passed Per NFPA 99 Specifications Ground Resistance: __356____ (mOhms) Chassis Leakage (NC): _3_____ (uAmps) Chassis Leakage (SF): __3____ (uAmps) Failed Calibration Recommended Device Replacement Intermittent failure Parts Needed- Emsar to follow up with quote for needed replacement part. Reviewed service with customer, quote needed. Unit has no base function. Footswitch test passed. Chair is just clicking when footswitch is pushed. Unit will need a new control box from Brewer to complete repair. https://www.ebiotrack.com/workorder.php?wo=71359
📧
Email:Re: [External] Scheduling for WO-01349513
Completed Feb 16, 2026
From: tdiaz3@villagemedical.com
To: kaitlyn.kelch@emsar.com
Good morning,
That is fine. Thank you.
Trameice Diaz |Practice Manager | Village Medical5001 Ross Ave | Dallas TX- 75206601 Clara Barton Blvd Ste 145| Garland, TX 750421600 Preston Rd | Plano, TX 75093P: 954-278-4194 | E: tdiaz3@villagemedical.com
From: Kaitlyn Kelch <kaitlyn.kelch@emsar.com>Sent: Monday, February 16, 2026 9:28 AMTo: Trameice Diaz <tdiaz3@villagemedical.com>Subject: [External] Scheduling for WO-01349513 Goo
📧
Email: Scheduling for WO-01349513
Completed Feb 16, 2026
To: tdiaz3@villagemedical.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01349513
Body:
Good morning Trameice,
I am reaching out from EMSAR to schedule the repair needed for your exam chair. Our technician, Zac, can be there on 2/18 between 2:30 and 3:30 pm. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaimer: The
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 11, 2026
To: tdiaz3@villagemedical.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349513Location: VM DIMGS - (TX24-S50147)Address: 601 Clara Barton Blvd, Suite 145 Garland, TX 75042Device: Problem Description: follow up to WO-01317440
Inspection #: 31494
Asset ID
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 4, 2026
To: tdiaz3@villagemedical.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01349513Location: VM DIMGS - (TX24-S50147)Address: 601 Clara Barton Blvd, Suite 145 Garland, TX 75042Device: Problem Description: follow up to WO-01317440
Inspection #: 31494
Asset ID
📅
WO-01349513 - Virtual Tech - Field Repair - Garland - VM DIMGS - (TX24-S50147)
Feb 18, 2026 3:30pm – 5:30pm
Work Order: WO-01349513
Account: VillageMD
Customer Case Number:
Location: VM DIMGS - (TX24-S50147)
Address: 601 Clara Barton Blvd, Suite 145, Garland, TX 75042
Manufacturer:
Model #:
Serial #:
Contact Name: Trameice Diaz
Contact Phone:
Contact Email: tdiaz3@villagemedical.com
Due Date: 2/18/20
Timeline
📞
Case Linked Feb 3, 10:34 AM
Case Number:00564724
Subject:follow up to WO-01317440
Status:Closed
📋
▶
3
Work Order Created Feb 4, 8:08 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00089648
Status:Closed
📦
Status: Awaiting Parts by Derek Reynolds
From:Entered
To:Awaiting Parts
Duration in Previous:0m
⚠️8.0 business days
🔩
▶
2
2x Parts Added Feb 13, 5:48 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:9d 9h
⏳0.8 business days
👷
▶
2
Technician Assigned Feb 16, 8:47 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Reschedule
To:Assigned
Duration in Previous:2d 14h
🗓️
▶
2
Status: Scheduled Feb 16, 12:51 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-02-18T20:30:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Zachary StiebenFeb 18, 2:31 PM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 1h
🚗
Status: Tech Off Site by Zachary StiebenFeb 18, 4:02 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:1h 31m
✔️
▶
2
Status: Completed Feb 18, 6:17 PM
Status: Completed → 2x Travel Added
🚗
2x Travel Added
Type:Travel
Status:Open
Qty:46, 12
⏱️
▶
2
3x Labor Added Feb 18, 6:22 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Zachary Stieben
From:Completed
To:Closed
Duration in Previous:6m
⏳3.7 business days
📄
▶
3
Status: Ready to Bill Feb 23, 9:51 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-254640
Bottlenecks
Awaiting Parts
Duration: 8.0 business days (threshold: 3.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)