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WO-01349584 ↗ ServiceMax

Community Health Center CHC New Britain • Misc. Inspection • P5

📍 CHC- Middletown (Medical) CT — 675 Main St, Middletown CT, 06457

Feb 4, 2026 → Feb 11, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 11, 2026
✓ SLA Met
Active: 5 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 11, 2026
5 business days (counted)
Running total: 5 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 5 of 5 biz days used
Created: Feb 4, 2026 Completed: Feb 11, 2026
Business Days Used 5 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0 / 5
Feb 4 → Feb 4 Ready for Scheduling ▶ Running 0 0 / 5
Feb 4 → Feb 4 Assigned ▶ Running 0 0 / 5
Feb 4 → Feb 11 Scheduled ▶ Running 5 5 / 5
Feb 11 → Feb 11 Tech On Site ▶ Running 0 5 / 5
Dispatch 0.0d
Coordinators 5.9d
Field Work 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.9 days
Over SLA
Field Work
0.2 days
Created: Feb 4, 2026 Due: Feb 11, 2026 Completed: Feb 11, 2026 (on time)
📅
5.9 days Total Age
⏱️
5.5d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
5.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565189
Closed
Inspection: New Miscellaneous Equipment Inspection https://www.ebiotrack.com/inspection.php?iid=32896 2 analyzers Hemoque globe 801 new equipment
Priority
High
Origin
Phone
Reason
New Case
Contact
Xinyi Jiang
Owner
Jessica Sells
Created
Feb 4, 2026
Work Orders from this Case (1)
WO-01349584 (current) Invoiced
Misc. Inspection • Mohamed Shareed
Created: Feb 4, 2026 • Closed: Feb 11, 2026
Completed with minor delays
Invoiced • 28 days old
🚨
Primary Delay 5.5 days stuck in "Scheduled"
⏱️
Total Delay 5.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Scheduled
5.5d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/11/26- MShareed completed **MISC inspection.

2/4 KSmith -- Scheduled for 2/11 with Xinyi. 11am-1pm

2/4 KSmith -- Sent email to schedule for 2/11

🔧 Work Performed
Completed annual inspection. All work documented in ebiotrack S.O #: 370-17743-32896.
🔍 Technician Findings
Completed annual inspection. All work documented in ebiotrack S.O #: 370-17743-32896.
⚠️ Problem Description
Inspection: New Miscellaneous Equipment Inspection https://www.ebiotrack.com/inspection.php?iid=32896 2 analyzers Hemoque globe 801 new equipment

Timeline

📞
Case Linked Feb 4, 11:33 AM
Case Number: 00565189
Subject:
Status: Closed
📋
▶
2 Work Order Created Feb 4, 11:43 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Feb 4, 12:10 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Mohamed Shareed
🗓️
▶
2 Status: Scheduled Feb 4, 3:22 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-11T17:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 5, 4:04 PM
Scheduled For: 2026-02-11T18:00:00.000+0000
⏳ 5.0 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 11, 9:11 AM
Scheduled For: 2026-02-11T15:00:00.000+0000
🔧
Status: Tech On Site by Mohamed Shareed Feb 11, 9:42 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 18h
⏱️
3x Labor Added Feb 11, 10:18 AM
Type: Labor, Travel
Status: Open
Qty: 2.25, 0.75, 89
✔️
Status: Completed by Mohamed Shareed Feb 11, 11:15 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 32m, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Feb 16, 11:04 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254066

Bottlenecks

Scheduled
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00565189
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Mohamed Shareed
Scheduled
Feb 11, 10:00 AM
Created
Feb 4, 11:43 AM
Invoice #
SM-254066

Work Details (3)

Name Type Status Qty Amount Date
WL-03100718 Labor Open 2.25 $183.08 Feb 11, 10:18 AM
WL-03100719 Labor Open 0.75 $111.75 Feb 11, 10:18 AM
WL-03100720 Travel Open 89 - Feb 11, 10:18 AM

Details