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WO-01349699 ↗ ServiceMax

NORTH PROVIDENCE FIRE DEPARTMENT • Preventive Maintenance • P7

📍 North Providence Fire Deptartment - Mineral Spring Ave. — 1835 Mineral Spring Avenue, North Providence RI, 02911

Feb 4, 2026 → Feb 19, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 13, 2026
✗ SLA Missed (3 biz days late)
Active: 10 biz days
Budget: 7 biz days
🕐 Clock stopped: Invoiced (Feb 19, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 5, 2026
1 business day (counted)
Running total: 1 of 7 biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 10, 2026
3 business days (counted)
Running total: 4 of 7 biz days used
▶ Clock Running
Status: Reschedule
Feb 10 → Feb 11, 2026
1 business day (counted)
Running total: 5 of 7 biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 19, 2026
5 business days (counted)
Running total: 10 of 7 biz days used
Created: Feb 4, 2026 Invoiced: Feb 19, 2026
Business Days Used 10 / 7
0 7d budget +3d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0 / 7
Feb 4 → Feb 4 Ready for Scheduling ▶ Running 0 0 / 7
Feb 4 → Feb 5 Assigned ▶ Running 1 1 / 7
Feb 5 → Feb 10 Scheduled ▶ Running 3 4 / 7
Feb 10 → Feb 11 Reschedule ▶ Running 1 5 / 7
Feb 11 → Feb 19 Scheduled ▶ Running 5 10 / 7
Dispatch 0.0d
Coordinators 12.7d
Field Work 0.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
12.7 days
Over SLA
Field Work
0.3 days
Created: Feb 4, 2026 Due: Feb 27, 2026 Completed: Feb 19, 2026 (8 days early)
📅
10.0 days Total Age
⏱️
6.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
9.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
31 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564514
waiting on site to be linked in EBT - L2 review - EMS
Closed
Q-00032317 Description: Need a quote to pm 5 Stryker powerload fasteners 5 Stryker power cots 6 manual Stryker stairchairs **Do not send to L2 or send parts for this request** Inspection: PM https://www.ebiotrack.com/inspection.php?iid=32899
Priority
Standard
Origin
Email
Reason
New Case
Contact
Robert DeAngelis
Owner
Leona Coonrod
Created
Feb 2, 2026
Work Orders from this Case (1)
WO-01349699 (current) Invoiced
Preventive Maintenance • Paul Bonang Jr
Created: Feb 4, 2026 • Closed: Feb 19, 2026
Completed with minor delays
Invoiced • 28 days old
🚨
Primary Delay 6.0 days stuck in "Scheduled"
⏱️
Total Delay 9.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Scheduled
10.0d / 2.0d SLA
Reschedule
1.3d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
3.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/11/26 RBerry- Due date is incorrect. Updated due date. Removed delay code.


2/11 KSmith -- Rescheduled for 2/19 with Bob. 9-11am

2/11 KSmith -- Robert advised they are not available Monday. Provided available dates and am awaiting response

2/10 KSmith -- Need to reschedule due to repairs. Sent email to reschedule for 2/16

2/5 KSmith -- Scheduled for 2/13 with Robert. 9-11am

2/4 KSmith -- Sent email to schedule for 2/13

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 2401010000311 - Asset ID: 13397731 Stryker Medical - 6506 PowerPro Serial #: 2111020700058 - Asset ID: 13397732 Stryker Medical - 6390 Power-LOAD Serial #: 2111012400282 - Asset ID: 13397733 Stryker Medical - 6506 PowerPro Serial #: 2402020600167 - Asset ID: 13397734 Stryker Medical - 6252 Stair-Pro Serial #: 2401010000313 - Asset ID: 13397735 Stryker Medical - 6390 Power-LOAD Serial #: 2402012400103 - Asset ID: 13397736 Stryker Medical - 6506 PowerPro Serial #: 2111020700076 - Asset ID: 13397737 Stryker Medical - 6390 Power-LOAD Serial #: 2112012400026 - Asset ID: 13397738 Stryker Medical - 6252 Stair-Pro Serial #: 2401010000312 - Asset ID: 13397739 Stryker Medical - 6506 PowerPro Serial #: 2111020700043 - Asset ID: 13397740 Stryker Medical - 6390 Power-LOAD Serial #: 2111012400283 - Asset ID: 13397741 Stryker Medical - 6251 Stair-Pro Serial #: 110340852 - Asset ID: 13397742 Stryker Medical - 6251 Stair-Pro Serial #: 001139128 - Asset ID: 13397743 Stryker Medical - 6251 Stair-Pro Serial #: 020439908 - Asset ID: 13397744 Stryker Medical - 6500 PowerPro Serial #: 091040809 - Asset ID: 13397745 Stryker Medical - 6390 Power-LOAD Serial #: 140339190 - Asset ID: 13397746
⚠️ Problem Description
Q-00032317 Description: Need a quote to pm 5 Stryker powerload fasteners 5 Stryker power cots 6 manual Stryker stairchairs **Do not send to L2 or send parts for this request** Inspection: PM https://www.ebiotrack.com/inspection.php?iid=32899

Timeline

📞
Case Linked Feb 2, 3:33 PM
Case Number: 00564514
Subject: waiting on site to be linked in EBT - L2 review - EMS
Status: Closed
⏳ 3.0 business days
📋
▶
2 Work Order Created Feb 4, 4:00 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 4, 4:11 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 11m
🗓️
▶
2 Status: Scheduled Feb 5, 8:24 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-13T14:00:00.000+0000
⏳ 4.0 business days
🔄
Status: Reschedule by Kourtney Smith Feb 10, 4:13 PM
From: Scheduled
To: Reschedule
Duration in Previous: 5d 7h
🗓️
▶
2 Status: Scheduled Feb 11, 10:43 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-19T14:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Paul Bonang Feb 19, 2:17 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 3h
🚗
▶
2 31x Travel Added Feb 19, 4:59 PM
31x Travel Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 2h 43m
⏳ 3.9 business days
📄
Status: Ready to Bill by Diane Patton Feb 24, 1:34 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 20h, 0m
🧾
Invoice Created Feb 24, 2:00 PM
Invoice Number: SM-254768

Bottlenecks

Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 6.8 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

📞
Case 00564514
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Paul Bonang Jr
Scheduled
Feb 19, 9:00 AM
Created
Feb 4, 4:00 PM
Invoice #
SM-254768

Work Details (31)

Name Type Status Qty Amount Date
WL-03112554 Travel Open 20 $0.00 Feb 19, 4:59 PM
WL-03112543 Labor Open 0.5 $82.00 Feb 19, 4:59 PM
WL-03112544 Labor Open 0.5 $205.00 Feb 19, 4:59 PM
WL-03112545 Labor Open 0.50027777777778 $246.00 Feb 19, 4:59 PM
WL-03112546 Labor Open 0.50027777777778 $82.00 Feb 19, 4:59 PM
WL-03112547 Labor Open 0.5 $82.00 Feb 19, 4:59 PM
WL-03112548 Labor Open 0.5 $82.00 Feb 19, 4:59 PM
WL-03112549 Labor Open 0.5 $205.00 Feb 19, 4:59 PM
WL-03112550 Labor Open 0.5 $246.00 Feb 19, 4:59 PM
WL-03112551 Labor Open 0.5 $65.00 Feb 19, 4:59 PM
WL-03112552 Travel Open 20 $29.20 Feb 19, 4:59 PM
WL-03112553 Labor Open 0.5 $65.00 Feb 19, 4:59 PM
WL-03112535 Labor Open 0.5 $82.00 Feb 19, 4:59 PM
WL-03112536 Labor Open 0.5 $205.00 Feb 19, 4:59 PM
WL-03112537 Labor Open 0.5 $246.00 Feb 19, 4:59 PM
WL-03112538 Labor Open 0.5 $205.00 Feb 19, 4:59 PM
WL-03112539 Labor Open 0.5 $82.00 Feb 19, 4:59 PM
WL-03112540 Labor Open 0.5 $246.00 Feb 19, 4:59 PM
WL-03112541 Labor Open 0.5 $205.00 Feb 19, 4:59 PM
WL-03112542 Labor Open 0.5 $246.00 Feb 19, 4:59 PM
WL-03112556 Parts Open 1 $10.00 Feb 19, 4:59 PM
WL-03112557 Parts Open 1 $37.80 Feb 19, 4:59 PM
WL-03112558 Parts Open 1 $171.45 Feb 19, 4:59 PM
WL-03112559 Parts Open 1 $14.01 Feb 19, 4:59 PM
WL-03112560 Parts Open 1 $14.01 Feb 19, 4:59 PM
WL-03112561 Parts Open 1 $14.01 Feb 19, 4:59 PM
WL-03112562 Parts Open 1 $14.01 Feb 19, 4:59 PM
WL-03112563 Parts Open 1 $14.89 Feb 19, 4:59 PM
WL-03112564 Parts Open 1 $14.01 Feb 19, 4:59 PM
WL-03112565 Parts Open 1 $14.01 Feb 19, 4:59 PM
WL-03112555 Parts Open 1 $166.05 Feb 19, 4:59 PM

Details