Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349718 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Cross-Training • PC

📍 Yves Dessin Trunk Stock — 1033 Benedictine ST NW, Palm Bay FL, 32907

Feb 4, 2026 → Feb 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 14, 2026
✗ SLA Missed
Active: 7 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 16, 2026
7 business days (counted)
Running total: 7 of ? biz days used
Created: Feb 4, 2026 Completed: Feb 16, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0
Feb 4 → Feb 4 Ready for Scheduling ▶ Running 0 0
Feb 4 → Feb 4 Assigned ▶ Running 0 0
Feb 4 → Feb 16 Scheduled ▶ Running 7 7
Dispatch 0.0d
Coordinators 7.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.3 days
Over SLA
Created: Feb 4, 2026 Due: Feb 14, 2026 Completed: Feb 16, 2026 (1 days late)
📅
7.3 days Total Age
⏱️
7.3d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
5.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
25 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 9, 2026
Visit 2 Feb 10, 2026
Visit 3 Feb 11, 2026
Visit 4 Feb 12, 2026
Visit 5 Feb 13, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565166
OJT WO Request
Closed
OJT WO for David Hernandez to receive medical bed training with Yves Dessin Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?:"
Priority
Standard
Origin
Email
Reason
New Case
Contact
Matt Bateman
Owner
Jessica Sells
Created
Feb 4, 2026
Work Orders from this Case (1)
WO-01349718 (current) Invoiced
Cross-Training • David Hernandez
Created: Feb 4, 2026 • Closed: Feb 16, 2026
Completed with minor delays
Invoiced • 28 days old
🚨
Primary Delay 7.3 days stuck in "Scheduled"
⏱️
Total Delay 5.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
7.3d / 2.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
OJT WO for David Hernandez to receive medical bed training with Yves Dessin
🔍 Technician Findings
OJT WO for David Hernandez to receive medical bed training with Yves Dessin
⚠️ Problem Description
OJT WO for David Hernandez to receive medical bed training with Yves Dessin Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?:"

Timeline

📞
Case Linked Feb 4, 11:10 AM
Case Number: 00565166
Subject: OJT WO Request
Status: Closed
📋
▶
2 Work Order Created Feb 4, 4:53 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Feb 4, 4:59 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 5m, 0m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-09T13:00:00.000+0000
⚠️ 7.9 business days
🚗
10x Travel Added Feb 16, 1:32 AM
Type: Travel
Status: Open
Qty: 16
⏱️
▶
2 6x Labor Added Feb 16, 1:43 AM
6x Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 7
⏱️
▶
2 3x Labor Added Feb 16, 1:51 AM
3x Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 7
✔️
Status: Completed by David Hernandez Feb 16, 1:57 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 11d 8h, 0m
⏳ 1.0 business days
📄
▶
2 Status: Ready to Bill Feb 17, 5:50 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254205

Bottlenecks

Scheduled
Duration: 7.3 business days (threshold: 2.0 business days)
Exceeded by 5.3 business days

🔗 Related Artifacts

📞
Case 00565166
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
David Hernandez
Scheduled
Feb 9, 8:00 AM
Created
Feb 4, 4:53 PM
Invoice #
SM-254205

Work Details (25)

Name Type Status Qty Amount Date
WL-03106717 Travel Open 16 $0.00 Feb 16, 1:32 AM
WL-03106716 Travel Open 16 $0.00 Feb 16, 1:32 AM
WL-03106712 Travel Open 16 $0.00 Feb 16, 1:32 AM
WL-03106713 Travel Open 16 $0.00 Feb 16, 1:32 AM
WL-03106714 Travel Open 16 $0.00 Feb 16, 1:32 AM
WL-03106715 Travel Open 16 $0.00 Feb 16, 1:32 AM
WL-03106721 Travel Open 16 $0.00 Feb 16, 1:32 AM
WL-03106720 Travel Open 16 $0.00 Feb 16, 1:32 AM
WL-03106719 Travel Open 16 $0.00 Feb 16, 1:32 AM
WL-03106718 Travel Open 16 $0.00 Feb 16, 1:32 AM
WL-03106722 Labor Open 0.5 $0.00 Feb 16, 1:43 AM
WL-03106723 Labor Open 0.5 $0.00 Feb 16, 1:43 AM
WL-03106724 Labor Open 7 $0.00 Feb 16, 1:43 AM
WL-03106725 Labor Open 0.5 $0.00 Feb 16, 1:43 AM
WL-03106726 Labor Open 9 $0.00 Feb 16, 1:43 AM
WL-03106727 Labor Open 0.5 $0.00 Feb 16, 1:43 AM
WL-03106730 Labor Open 0.5 $0.00 Feb 16, 1:47 AM
WL-03106729 Labor Open 7 $0.00 Feb 16, 1:47 AM
WL-03106728 Labor Open 0.5 $0.00 Feb 16, 1:47 AM
WL-03106733 Labor Open 0.5 $0.00 Feb 16, 1:51 AM
WL-03106732 Labor Open 7 $0.00 Feb 16, 1:51 AM
WL-03106731 Labor Open 0.5 $0.00 Feb 16, 1:51 AM
WL-03106734 Labor Open 0.5 $0.00 Feb 16, 1:55 AM
WL-03106735 Labor Open 7 $0.00 Feb 16, 1:55 AM
WL-03106736 Labor Open 0.5 $0.00 Feb 16, 1:55 AM

Details