2/16 KSmith -- FSE rescheduled for 2/17 with customer while onsite on 2/13
2/13/26 SReich
Order No: 755544
Customer PO No: SR1532734
Customer: Midmark No Charge
Service Request NO: 1532734
Ship To Name: Urological Associates of Bridgeport
Ship To Address: 160 Hawley Ln Ste OO2
Ship To City/State: Trumbull, CT 06611-5352
Waybill (Tracking #): 1ZE444250147734792
Carrier: UPS-Air-Next Day Air
The following items have shipped from Midmark Corporation on: 13-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 015-3481-00 SERIAL #: DESCRIPTION: I/O COMMUNICATION HARNESS
LINE NO: 2.1 QTY: 1 ITEM: S006-00909 SERIAL #: 1ZE444259045357830 DESCRIPTION: ARS LABEL, ST RT 47 WEST
2/10 KSmith -- Scheduled for 2/13 with Jackie. 8-10am
2/10 KSmith -- Sent email to schedule for Friday
2/9/2026jsells
Ship To Name: Urological Associates of Bridgeport
Ship To Address: 160 Hawley Ln Ste OO2
Ship To City/State: Trumbull, CT 06611-5352
Waybill (Tracking #): 1ZE444250371700288
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 09-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-10083-00 SERIAL #: DESCRIPTION: KIT, 224 MAIN PC BOARD
LINE NO: 3.1 QTY: 1 ITEM: S006-00909 SERIAL #: 1ze444259044389361 DESCRIPTION: ARS LABEL, ST RT 47 WEST
2/5 KSmith -- Scheduled for tomorrow with POC. 9-11am
2/5 KSmith -- Sent email to schedule for tomorrow
🔧Work Performed
Unit has no base function at all. Checked front foot control connection to confirm no damage. Swapped out foot controller to confirm it worked on another unit. Removed all shrouds in order to lift and lower unit manually. Accessed pc board and performed both base actuator test & base actuator motor resistance test. BAT- readings- OL. BAMRT- readings 2.2 ohms. Spoke with Jason @MM and we went over the same steps just to confirm my findings. Checked F1 fuse as well 0.2 ohms. Checked wall outlet. 120V. Jason determined a new pc board is needed to correct no base function issue per our findings
**12/13-LT- R&R PC board assembly. After install I tried to run the base up and got nothing.
Confirmed all connections were seated correctly. Spoke with Dale @MM and he
had me recall any errors. Blue & orange light lit up indicating that the pc thinks that both up & down foot controls are being pressed. Confirmed foot pedal is operating as it should by swapping it to another machine. Dale determined that the IO harness must me malfunctioning in some way. Checked pins inside of connections
and no damage is visible to connection pins. IO harness needed for repair. 015-3481-00
**2/17-LT- Removed all the shrouds in order to get to the IO harness for replacement. R&R IO Harness assembly. After install, still no down function, checked codes and same blue & orange LED lit up.Unplugged unit and spoke with Jason @MM for possible warranty replacement. After call I plugged in unit and reseated all connections and tried again and I got full base function. Called jason and canceled
🔍Technician Findings
Unit OOS
No base function at all
⚠️Problem Description
Zone 1
WD Base will not go down
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Email:RE: Urological Associates of Bridgeport -- Midmark Repair -- WO-01349734
Completed Feb 10, 2026
From: JACKIE.Schubert@YNHH.ORG
To: ksmith@emsar.com
Yes, Friday morning works
From: Kourtney Smith <ksmith@emsar.com>
Sent: Tuesday, February 10, 2026 9:08 AM
To: Schubert, JACKIE <JACKIE.Schubert@YNHH.ORG>
Subject: RE: Urological Associates of Bridgeport -- Midmark Repair -- WO-01349734
Good Morning Jackie, The parts for the repair of the Midmark unit have shipped and are scheduled to arrive to your facility on Thursday. Would Friday work for the technician to come onsite an
📧
Email:RE: Urological Associates of Bridgeport -- Midmark Repair -- WO-01349734
Completed Feb 5, 2026
From: JACKIE.Schubert@YNHH.ORG
To: ksmith@emsar.com
This is the first time you received an email from this sender (JACKIE.Schubert@YNHH.ORG). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
Secured by Check Point <https://www.checkpoint.com/harmony/email-security/email-office?friew>
Yes, that works
From: Kourtney Smith <ksmith@emsar.com>
Sent: Thursday, February 5, 2026 11:27 AM
To: Schubert, JACKIE <JAC
📧
Email: Urological Associates of Bridgeport -- Midmark Repair -- WO-01349734
Completed Feb 5, 2026
To: jackie.schubert@ynhh.org
CC:
BCC:
Attachment: --none--
Subject: Urological Associates of Bridgeport -- Midmark Repair -- WO-01349734
Body:
Hi Jackie,
We received a request from Midmark to repair your unit that has a base that will not go down.
Would tomorrow work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The dis
📧
Email: WO-01349734
Completed Feb 4, 2026
To: jackie.schubert@ynhh.org
CC:
BCC:
Attachment: --none--
Subject: WO-01349734
Body:
Hello,
We have received your Midmark service request and have created a work order WO-01349734. You will get a phone call from a coordinator to schedule this visit.
EMSAR DISPATCH
800-543-2787
📋
Outbound to +12035219651
Completed Feb 4, 2026
spoke with Jackie, and I gave her the work order number and let her know that someone would be calling her to schedule
Feb 9, 2026 2:13pm
@Kourtney Smith part added to this work order
📅
WO-01349734 - Repair - 200 (Series) Tables and Chairs - Trumbull - Urological Associates of Bridgeport
Feb 17, 2026 10:30am – 12:00pm
Work Order: WO-01349734
Account: MIDMARK
Customer Case Number: SR 1532734
Location: Urological Associates of Bridgeport
Address: 160 Hawley Ln, Ste OO2, Trumbull, CT 06611
Manufacturer: Midmark
Model #: 200 (Series) Tables and Chairs
Serial #: V2854255
Contact Name: Jackie Schubert
Contact Phone: 12