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WO-01349873 ↗ ServiceMax

CenterWell (Humana) • Inspection • PSM

📍 Centerwell - Wildflower — 1704 West Bell Road, Phoenix AZ, 85023

Feb 5, 2026 → Feb 18, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (7 biz days early)
Active: 8 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 1 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 18, 2026
7 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 8 of ? biz days used
Created: Feb 5, 2026 Completed: Feb 18, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Feb 6 Ready for Scheduling ▶ Running 1 1
Feb 6 → Feb 6 Assigned ▶ Running 0 1
Feb 6 → Feb 18 Scheduled ▶ Running 7 8
Feb 18 → Feb 18 Tech On Site ▶ Running 0 8
Dispatch 0.0d
Coordinators 9.8d
Field Work 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
9.8 days
Over SLA
Field Work
0.3 days
Created: Feb 5, 2026 Due: Mar 5, 2026 Completed: Feb 18, 2026 (15 days early)
📅
8.8 days Total Age
⏱️
8.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
8.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565500
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 43 pcs https://www.ebiotrack.com/inspection.php?iid=32914 spoke with Jasmin customer is needing equipment inspected calibrated new contact Erika Depasquale 602-837-5929 edepasquale1@centerwell.com calibration BP machine BP cuff EKG autoscope A1c uranaylsis scale pulse ox nebulizer
Priority
High
Origin
Phone
Reason
New Case
Contact
Erika DePasquale
Owner
Jessica Sells
Created
Feb 4, 2026
Work Orders from this Case (1)
WO-01349873 (current) Invoiced
Inspection • Tyler Bollman
Created: Feb 5, 2026 • Closed: Feb 18, 2026
Completed with minor delays
Invoiced • 27 days old
🚨
Primary Delay 8.0 days stuck in "Scheduled"
⏱️
Total Delay 8.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Scheduled
8.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/13 KKelch called Jasmine to reschedule for 2/18 between 8 and 10 am. Customer confirmed. 

2/6 KKelch called Jasmine to schedule for 2/27 between 8 and 10 am, she asked for 2/26 between 1 and 2 pm. Customer confirmed. 

02/06/2026 EMartin per Jasmine she is new contact

Name: Jasmine Hernandez


Phone: 520.424.8135


email: jhernandez128@centerwell.com

🔧 Work Performed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 46 items
🔍 Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 43 pcs https://www.ebiotrack.com/inspection.php?iid=32914 spoke with Jasmin customer is needing equipment inspected calibrated new contact Erika Depasquale 602-837-5929 edepasquale1@centerwell.com calibration BP machine BP cuff EKG autoscope A1c uranaylsis scale pulse ox nebulizer

Timeline

📞
Case Linked Feb 4, 5:34 PM
Case Number: 00565500
Subject:
Status: Closed
📋
▶
2 Work Order Created Feb 5, 12:16 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Status: Assigned Feb 6, 8:52 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Tyler Bollman
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-27T15:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 6, 10:00 AM
Scheduled For: 2026-02-26T20:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 13, 1:45 PM
Scheduled For: 2026-02-18T15:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Tyler Bollman Feb 18, 11:57 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 3h
⏱️
2x Labor Added Feb 18, 1:29 PM
Type: Labor, Travel
Status: Open
Qty: 1, 38
⏱️
▶
2 Labor Added Feb 18, 2:10 PM
Labor Added → Status: Completed
✔️
Status: Completed by Tyler Bollman
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 13m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 20, 5:53 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 3h, 0m
⏳ 0.8 business days
🧾
Invoice Created Feb 22, 1:47 PM
Invoice Number: SM-254621

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.7 business hours
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00565500
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Tyler Bollman
Scheduled
Feb 18, 10:00 AM
Created
Feb 5, 12:16 PM
Invoice #
SM-254621

Work Details (3)

Name Type Status Qty Amount Date
WL-03110436 Labor Open 1 $0.00 Feb 18, 1:29 PM
WL-03110437 Travel Open 38 - Feb 18, 1:29 PM
WL-03110516 Labor Open 4 $1,292.00 Feb 18, 2:10 PM

Details