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WO-01349962 ↗ ServiceMax

UMMS Ambulatory Care, LLC (DBA UM Urgent Care) • Inspection • PSM

📍 UM Urgent Care - La Plata — 9405 Chesapeake St., Suite 2B, La Plata MD, 20646

Feb 5, 2026 → Mar 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (3 biz days late)
Active: 19 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → Feb 11, 2026
4 business days (counted)
Running total: 4 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Feb 11 → Feb 17, 2026
3 business days (counted)
Running total: 7 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Feb 17 → Mar 4, 2026
11 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 4 → Mar 5, 2026
1 business day (counted)
Running total: 19 of ? biz days used
Created: Feb 5, 2026 Completed: Mar 5, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → Feb 11 Ready for Scheduling ▶ Running 4 4
Feb 11 → Feb 17 Assigned ▶ Running 3 7
Feb 17 → Mar 4 Scheduled ▶ Running 11 18
Mar 4 → Mar 5 Tech On Site ▶ Running 1 19
Dispatch 0.0d
Coordinators 19.2d
Field Work 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
19.2 days
Over SLA
Field Work
1.0 days
Over SLA
Created: Feb 5, 2026 Due: Mar 5, 2026 Completed: Mar 5, 2026 (on time)
📅
18.7 days Total Age
⏱️
11.2d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
15.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565864
eBiotrack - New Inspection Created
Closed
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=32920
Priority
High
Origin
Email
Reason
New Case
Contact
Tara Faulkner
Owner
Erin Martin
Created
Feb 5, 2026
Work Orders from this Case (1)
WO-01349962 (current) Closed
Inspection • Michael Harris
Created: Feb 5, 2026 • Closed: Mar 4, 2026
Completed with significant delays
Closed • 27 days old
🚨
Primary Delay 11.2 days stuck in "Scheduled"
⏱️
Total Delay 15.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.3d / 1.0d SLA
Assigned
3.7d / 0.5d SLA
Scheduled
11.2d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/17 MOwens Replied back to the email from Tara Faulkner to confirm scheduling the visit for Mar. 4th with arrival between 11-12 per her request.

🔧 Work Performed
45 pieces has an initial inspection. all equipment was tagged and and tested.
🔍 Technician Findings
Initial Annual Inspection Service
⚠️ Problem Description
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=32920

Timeline

📞
Case Linked Feb 5, 3:48 PM
Case Number: 00565864
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 5, 4:33 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.9 business days
👷
▶
2 Technician Assigned Feb 11, 1:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 21h
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Feb 17, 5:00 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-04T16:00:00.000+0000
⚠️ 9.9 business days
📅
Dispatch Scheduled by Melissa Owens Mar 2, 11:34 AM
Scheduled For: 2026-03-04T18:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Michael Harris Mar 4, 2:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 21h
⏱️
7x Labor Added Mar 4, 10:10 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 1.7333333333333, 4, 2.85, 50, 114
✔️
Status: Completed by Michael Harris Mar 4, 10:21 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 14m, 0m

Bottlenecks

Ready for Scheduling
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Assigned
Duration: 3.7 business days (threshold: 4.0 business hours)
Exceeded by 3.2 business days
Scheduled
Duration: 11.2 business days (threshold: 2.0 business days)
Exceeded by 9.2 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours

🔗 Related Artifacts

📞
Case 00565864
Closed

ℹ️ Work Order Details

Status
Closed
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Michael Harris
Scheduled
Mar 4, 1:00 PM
Created
Feb 5, 4:33 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03130928 Labor Open 1.7333333333333 $0.00 Mar 4, 10:10 PM
WL-03130929 Labor Open 4 $1,495.00 Mar 4, 10:10 PM
WL-03130930 Labor Open 2.85 $0.00 Mar 4, 10:10 PM
WL-03130931 Travel Open 50 - Mar 4, 10:10 PM
WL-03130932 Travel Open 114 - Mar 4, 10:10 PM
WL-03130933 Expenses Open 1 $0.00 Mar 4, 10:10 PM
WL-03130934 Expenses Open 1 $0.00 Mar 4, 10:10 PM

Details