Oak Street Health - 48 Hour - 143710: New Work Order Assigned
Closed
Confirm Scale DC connections and batteries and make sure scale auto turns off. Check Calibration while on-site.
Oak Street Work Order #143710
Customer Notes:
The scale in exam room 5 needs batteries replaced every 6 weeks. Requesting a technician to come and look at the scale.
2/24/26 DPatton - Are we able to bill any flight time? Gross Margin is (-3.04) due to travel expenses. Chatter to Scott B.
2/10 KKelch scheduled per logged email from Debra
2/10 KKelch sent Debra an email for rescheduling
2/10 KKelch- the currently assigned FSE can no longer cover this repair. Placed in R/S until new coverage is found
2/9 KKelch scheduled per logged email from Debra
2/9 KKelch sent Debra an email for scheduling
🔧Work Performed
Tech turned on the scale and it was reading properly. Tech was able to calibrate the scale with a 10LB weight. Tech then checked the batteries and they were in correctly but the scale would not turn off on it's own. Tech opened up the back of the scale and while checking the board, tech found a small burn mark on the negative cable on where the batteries connect. Tech showed the POC. She said that she was just going to order a new scale. POC asked if the scale can be moved to room 4 and move the one out of room 4 and place it in room 5. Tech agreed to request. Tech saw that inspection is coming up in March. POC said when the new scale comes in she will call to have it placed in inventory.
🔍Technician Findings
Tech arrived on site and was told, the scale in exam room 5 needs batteries replaced every 6 weeks.
⚠️Problem Description
Confirm Scale DC connections and batteries and make sure scale auto turns off. Check Calibration while on-site.
Oak Street Work Order #143710
Customer Notes:
The scale in exam room 5 needs batteries replaced every 6 weeks. Requesting a technician to come and look at the scale. https://www.ebiotrack.com/workorder.php?wo=71497
📧
Email:Re: [EXTERNAL] Scheduling for WO-01350310
Completed Feb 10, 2026
From: debra.ruth@oakstreethealth.com
To: kaitlyn.kelch@emsar.com
The new date and time works for us.Thank youDebbieOn Tue, Feb 10, 2026 at 8:16 AM Kaitlyn Kelch <kaitlyn.kelch@emsar.com> wrote:**** External Email - Use Caution ****Hi Debra,This date and time no longer works for us, would 2/20 between 12 and 2 pm work for you?Thank you, Kaitlyn KelchAccount Service Coordinator I-West District(937) 741-4389kaitlyn.kelch@emsar.comwww.emsar.comDisclaimer: The information in this e-mail is confide
📧
Email:Re: [EXTERNAL] Scheduling for WO-01350310
Completed Feb 10, 2026
From: kaitlyn.kelch@emsar.com
To: debra.ruth@oakstreethealth.com
Hi Debra,
This date and time no longer works for us, would 2/20 between 12 and 2 pm work for you?
Thank you, Kaitlyn KelchAccount Service Coordinator I-West District(937) 741-4389kaitlyn.kelch@emsar.comwww.emsar.comDisclaimer: The information in this e-mail is confidential and may be legally privileged; it is intended solely for the addressee. If you have received this communication in error you are notified that disclosing,
📧
Email:Re: [EXTERNAL] Scheduling for WO-01350310
Completed Feb 9, 2026
From: debra.ruth@oakstreethealth.com
To: kaitlyn.kelch@emsar.com
Hello Kaitlyn,That time works for me.Thank youDebbieOn Mon, Feb 9, 2026 at 8:11 AM Kaitlyn Kelch <kaitlyn.kelch@emsar.com> wrote:**** External Email - Use Caution ****Good morning Debra,I am reaching out from EMSAR to schedule the repair needed for your scale. Our technician, Tyler, can be there on 2/13 between 12 and 2 pm. Please let me know if this date and time works for you. Thank you,Kaitlyn KelchAccount Service Coordinator
📧
Email: Scheduling for WO-01350310
Completed Feb 9, 2026
To: debra.ruth@oakstreethealth.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01350310
Body:
Good morning Debra,
I am reaching out from EMSAR to schedule the repair needed for your scale. Our technician, Tyler, can be there on 2/13 between 12 and 2 pm. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaimer: The informa
Feb 24, 2026 1:16pm
hi @Scott Berry Are we able to bill Oak Street for any Flight time? Gross margin is -3.04 on this WO due to travel expenses. Let me know if we can bill any additional travel. Thank you!
📅
WO-01350310 - Virtual Tech - Field Repair - Albuquerque - Oak Street Health - Atrisco
Feb 20, 2026 1:00pm – 3:00pm
Work Order: WO-01350310
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Atrisco
Address: 4208 Central Ave. SW, Suite G, Albuquerque, NM 87105
Manufacturer:
Model #:
Serial #:
Contact Name: Debra Ruth
Contact Phone: 505-577-6741
Contact Email: debra.ruth@oakstreethe
Timeline
📞
Case Linked Feb 6, 1:26 PM
Case Number:00566171
Subject:Oak Street Health - 48 Hour - 143710: New Work Order Assigned
Status:Closed
📋
▶
2
Work Order Created Feb 6, 1:36 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
👷
▶
2
Technician Assigned Feb 9, 9:21 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 19h
🗓️
▶
2
Status: Scheduled Feb 9, 10:40 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-02-13T19:00:00.000+0000
🔄
Status: Reschedule by Kaitlyn KelchFeb 10, 9:34 AM
From:Scheduled
To:Reschedule
Duration in Previous:22h 54m
👷
▶
2
Technician Assigned Feb 10, 10:17 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Reschedule
To:Assigned
Duration in Previous:43m
🗓️
▶
2
Status: Scheduled Feb 10, 10:50 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-02-20T18:00:00.000+0000
⚠️7.0 business days
🚗
Travel Added Feb 19, 7:18 PM
Type:Travel
Status:Open
Qty:465
⏱️
3x Labor Added Feb 20, 8:36 AM
Type:Labor, Expenses
Status:Open
Qty:2, 1
💵
Expenses Added Feb 20, 8:47 AM
Type:Expenses
Status:Open
Qty:1
🚗
4x Travel Added Feb 20, 12:20 PM
Type:Travel, Labor
Status:Open
Qty:401, 6.2
⏱️
5x Labor Added Feb 20, 12:44 PM
Type:Labor, Expenses
Status:Open
Qty:3, 1, 2.5
🔧
Status: Tech On Site by Andrew PrzybylaFeb 20, 1:00 PM
From:Scheduled
To:Tech On Site
Duration in Previous:10d 2h
💵
▶
2
Expenses Added Feb 20, 2:33 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Andrew Przybyla
From:Tech On Site
To:Completed
Duration in Previous:1h 35m
💵
Expenses Added Feb 20, 2:57 PM
Type:Expenses
Status:Open
Qty:1
💵
Expenses Added Feb 20, 9:38 PM
Type:Expenses
Status:Open
Qty:1
🏁
Status: Closed by Andrew PrzybylaFeb 20, 10:00 PM
From:Completed
To:Closed
Duration in Previous:7h 24m
⏳2.2 business days
💵
Status: Billing Review by Diane PattonFeb 24, 1:16 PM
From:Closed
To:Billing Review
Duration in Previous:3d 15h
🏁
Status: Closed by Diane PattonFeb 25, 9:05 AM
From:Billing Review
To:Closed
Duration in Previous:19h 48m
📄
Status: Ready to Bill by Diane PattonFeb 25, 11:47 AM
From:Closed
To:Ready to Bill
Duration in Previous:2h 42m
⏳3.0 business days
📨
Status: Invoice Pending by Diane PattonFeb 28, 1:13 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:3d 1h
💰
Status: Invoiced by Diane PattonFeb 28, 1:18 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:5m
⏳1.0 business days
🧾
Invoice Created Mar 2, 3:38 PM
Invoice Number:SM-255246
Bottlenecks
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.9 business days (threshold: 1.0 business days)