Q-00032393
Ferno Model 101-H Embalming Table
Tech was out for PMs in Oct. One of their Ferno embalming tables seems to be worse. The hydraulic on one side is now inoperable using the foot pump. The hydraulic has pretty much completely stopped working.
Part needed
QTY 1 PN 1901270
3/2/26 DPatotn - Emailed invoice through Outlook due to fixing mileage on PDF
3-1-26-MBRAC-I DIDNT GET THE NUMBER. I ASSUMED PART NUMBER WAS SERIAL. IM SORRY
2-17 Mburris email from POC John to set .........Michael,
There are no onsite requirements. The technician can call me directly at (202) 417-0559 and I can escort him to the prep table. I have not received any parts but I will set them aside for the technician when they arrive.
-Jonathan
Jonathan Biller
2-16 Mburris email sent to POC
🔧Work Performed
REPLACED LEAKING HYDRAULIC PUMP ON PEDAL END OF TABLE WITH PART SENT OUT. DID FUNCTIONAL TEST AND WORKED PROPERLY
🔍Technician Findings
Q-00032393
Ferno Model 101-H Embalming Table
Tech was out for PMs in Oct. One of their Ferno embalming tables seems to be worse. The hydraulic on one side is now inoperable using the foot pump. The hydraulic has pretty much completely stopped working.
Part needed
QTY 1 PN 1901270 https://www.ebiotrack.com/workorder.php?wo=71501
⚠️Problem Description
Q-00032393
Ferno Model 101-H Embalming Table
Tech was out for PMs in Oct. One of their Ferno embalming tables seems to be worse. The hydraulic on one side is now inoperable using the foot pump. The hydraulic has pretty much completely stopped working.
Part needed
QTY 1 PN 1901270 https://www.ebiotrack.com/workorder.php?wo=71501
📄Description
Ferno Model 101-H Embalming Table
📧
Email:RE: EMSAR Request for service at St Mary Funeral Center (Email to schedule service)
Completed Feb 17, 2026
From: JonathanB@cfcssacramento.org
To: michael.burris@emsar.com
Michael,
There are no onsite requirements. The technician can call me directly at (202) 417-0559 and I can escort him to the prep table. I have not received any parts but I will set them aside for the technician when they arrive.
-Jonathan
Jonathan Biller
Care Center/Crematory Manager
Catholic Funeral & Cemetery Services
St. Mary Cemetery & Funeral Center
6509 Fruitridge Road
Sacramento, CA 95820
jb
📧
Email: EMSAR Request for service at St Mary Funeral Center (Email to schedule service)
Completed Feb 16, 2026
To: jonathanb@cfcssacramento.org
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at St Mary Funeral Center (Email to schedule service)
Body:
Hi Jonathan Billers,
I hope you’re doing well. I’m reaching out to schedule a service appointment for
Ferno Model 101-H Embalming Table.
Here’s the location information we have on file:
Location:
St Mary Funeral Center
6509 Fruitridge Road
Sacramento, CA 85820
Contact:
Jonathan Billers
We currently have
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 7, 2026
To: jonathanb@cfcssacramento.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01350367Location: St Mary Funeral CenterAddress: 6509 Fruitridge Road Sacramento, CA 85820Device: Problem Description: Q-00032393
Ferno Model 101-H Embalming Table
Tech was out f
Feb 18, 2026 5:54pm
@Rene Yescas this is the WO I need parts sent to please and thank you
Feb 25, 2026 12:16pm
Hi @Michah Brackett @Nicholas Willick Do you have the SN for this unit? (Model 101 Embalming Table) Please add it or note. thank you!
📅
WO-01350367 - Repair - Sacramento - St Mary Funeral Center
Feb 20, 2026 12:00pm – 2:00pm
Work Order: WO-01350367
Account: ST MARY FUNERAL CENTER
Customer Case Number:
Location: St Mary Funeral Center
Address: 6509 Fruitridge Road, Sacramento, CA 85820
Manufacturer:
Model #:
Serial #:
Contact Name: Jonathan Billers
Contact Phone:
Contact Email: jonathanb@cfcssacramento.org
Due Date:
Timeline
📞
Case Linked Feb 5, 6:04 PM
Case Number:00565911
Subject:Re: ST MARY FUNERAL CENTER-C-017336-SM-248616
Status:Closed
📋
▶
4
Work Order Created Feb 6, 2:44 PM
Work Order Created → Status: Ready for Scheduling → Parts Requested → Status: Awaiting Parts
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered, Ready for Scheduling
To:Ready for Scheduling, L2 Screening
Duration in Previous:0m
📦
Parts Requested
Order:00089901
Status:Closed
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:3m
⏳2.0 business days
📅
Status: Ready for Scheduling by MELISSA BARRETTFeb 9, 12:10 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:2d 21h
👷
▶
2
Technician Assigned Feb 9, 1:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 4m
🔩
2x Parts Added Feb 9, 1:58 PM
Type:Parts, Expenses
Status:Open
Qty:1
⚠️5.0 business days
🆕
▶
2
Status: Entered Feb 16, 12:24 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician:Michah Brackett
📅
▶
2
Dispatch Scheduled Feb 17, 9:43 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From:Assigned
To:Scheduled
Duration in Previous:21h 17m
⏳2.0 business days
📅
Dispatch Scheduled by Michael BurrisFeb 18, 4:38 PM
Scheduled For:2026-02-20T17:00:00.000+0000
⏳2.9 business days
🔧
Status: Tech On Site by Michah BrackettFeb 20, 11:45 AM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 2h
⏱️
15x Labor Added Feb 20, 12:26 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:1.5, 4.5, 2.5, 0.5, 70, 110, 850
⏱️
10x Labor Added Feb 20, 9:57 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:2.5, 1, 4.5, 1.5, 38, 70
✔️
Status: Completed by Michah BrackettFeb 20, 10:03 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:10h 18m, 0m
⏳3.2 business days
✏️
Status: WO Correction Needed by Diane PattonFeb 25, 12:15 PM
From:Closed
To:WO Correction Needed
Duration in Previous:4d 14h
⏳3.0 business days
🏁
Status: Closed by Michah BrackettMar 1, 4:45 PM
From:WO Correction Needed
To:Closed
Duration in Previous:4d 4h
📄
▶
2
Status: Ready to Bill Mar 2, 11:10 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
🧾
Invoice Created Mar 2, 11:15 AM
Invoice Number:SM-255329
Bottlenecks
Assigned
Duration: 4.7 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business days
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)