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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350411 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Nemours Alfred I DuPont Hospital — 1600 Rockland Rd, Wilmington DE, 19803

Feb 6, 2026 → Feb 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (219 biz days early)
Active: 5 biz days
🕐 Clock stopped: Invoiced (Feb 13, 2026)
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 6 → Feb 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Completed
Feb 7 → Feb 10, 2026
2 business days (counted)
Running total: 2 of ? biz days used
3d
▶ Clock Running
Status: Incomplete
Feb 10 → Feb 13, 2026
3 business days (counted)
Running total: 5 of ? biz days used
Created: Feb 6, 2026 Invoiced: Feb 13, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 6 → Feb 6 Created ▶ Running 0 0
Feb 6 → Feb 6 Scheduled ▶ Running 0 0
Feb 6 → Feb 7 Tech On Site ▶ Running 0 0
Feb 7 → Feb 10 Completed ▶ Running 2 2
Feb 10 → Feb 13 Incomplete ▶ Running 3 5
Dispatch 0.0d
Coordinators 0.1d
Field Work 2.2d
Incomplete 3.0d (excluded)
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Field Work
2.2 days
Over SLA
Incomplete (excluded from total)
3.0 days
Billing
1.3 days
Over SLA
Created: Feb 6, 2026 Due: Dec 31, 2026 Completed: Feb 13, 2026 (321 days early)
📅
5.3 days Total Age
⏱️
3.0d in Incomplete Longest Stage
🔄
8 transitions Status Changes
⚠️
2.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566254
URGENT Philips WO Request
Closed
FCO86600081 Multiple Product Problem Description Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Damien Carey
Owner
Kimberly Hardison
Created
Feb 6, 2026
Work Orders from this Case (1)
WO-01350411 (current) Invoiced
FCO • Philmon Mehari
Created: Feb 6, 2026 • Closed: Feb 13, 2026
Completed with minor delays
Invoiced • 26 days old
🚨
Primary Delay 3.0 days stuck in "Incomplete"
⏱️
Total Delay 2.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
2.0d / 1.0d SLA
Incomplete
3.0d
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/06/2026 RArnold - dispatching to Philmon per Fady

🔧 Work Performed
ANR
🔍 Technician Findings
ANR
⚠️ Problem Description
FCO86600081 Multiple Product Problem Description Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Feb 6, 3:31 PM
Case Number: 00566254
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 6, 4:16 PM
Work Order: WO-01350411
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Feb 6, 4:25 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-06T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 9m
🔧
Status: Tech On Site by Philmon Mehari Feb 6, 5:36 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 10m
⏱️
5x Labor Added Feb 6, 5:44 PM
Type: Labor, Travel
Status: Open
Qty: 2, 7.5, 1.75, 42
✔️
Status: Completed by Philmon Mehari Feb 6, 7:09 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 33m
⏳ 2.6 business days
⚠️
Status: Incomplete by Philmon Mehari Feb 10, 6:52 PM
From: Completed
To: Incomplete
Duration in Previous: 3d 23h
⏳ 3.6 business days
🏁
Status: Closed by Philmon Mehari Feb 13, 6:45 PM
From: Incomplete
To: Closed
Duration in Previous: 2d 23h
⏳ 2.7 business days
⏱️
Labor Added Feb 18, 12:29 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 18, 12:35 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 17h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 3h
💰
Status: Invoiced by Josh Longway Feb 20, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m

Bottlenecks

Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00566254
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Philmon Mehari
Scheduled
Feb 6, 8:00 AM
Created
Feb 6, 4:16 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03096006 Labor Open 2 $465.00 Feb 6, 5:44 PM
WL-03096007 Labor Open 7.5 $712.50 Feb 6, 5:44 PM
WL-03096008 Labor Open 1.75 $0.00 Feb 6, 5:44 PM
WL-03096009 Travel Open 42 $0.00 Feb 6, 5:44 PM
WL-03096010 Travel Open 42 $0.00 Feb 6, 5:44 PM
WL-03110307 Labor Open 0.016666666666667 $114.00 Feb 18, 12:29 PM

Details