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WO-01350512 ↗ ServiceMax

Community Health Center CHC New Britain • Inspection • PSM

📍 Driggs Elementary School — 77 Woodlawn Terrence, Waterbury CT, 06710

Feb 9, 2026 → Mar 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (1 biz days late)
Active: 15 biz days
🕐 Clock stopped: Completed (Mar 3, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 1 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 24, 2026
9 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Entered
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 10 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 24 → Mar 2, 2026
4 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 2 → Mar 3, 2026
1 business day (counted)
Running total: 15 of ? biz days used
Created: Feb 9, 2026 Completed: Mar 3, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 10 Ready for Scheduling ▶ Running 1 1
Feb 10 → Feb 10 Assigned ▶ Running 0 1
Feb 10 → Feb 24 Scheduled ▶ Running 9 10
Feb 24 → Feb 24 Entered ▶ Running 0 10
Feb 24 → Feb 24 Assigned ▶ Running 0 10
Feb 24 → Mar 2 Scheduled ▶ Running 4 14
Mar 2 → Mar 3 Tech On Site ▶ Running 1 15
Dispatch 0.0d
Coordinators 16.6d
Field Work 0.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
16.6 days
Over SLA
Field Work
0.8 days
Created: Feb 9, 2026 Due: Mar 9, 2026 Completed: Mar 3, 2026 (6 days early)
📅
15.0 days Total Age
⏱️
9.8d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
11.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566535
eBiotrack - New Inspection Created
Closed
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=32968
Priority
Standard
Origin
Email
Reason
New Case
Contact
Melissa Thibeault
Owner
Erin Martin
Created
Feb 9, 2026
Work Orders from this Case (1)
WO-01350512 (current) Closed
Inspection • Mohamed Shareed
Created: Feb 9, 2026 • Closed: Mar 2, 2026
Completed with significant delays
Closed • 23 days old
🚨
Primary Delay 9.8 days stuck in "Scheduled"
⏱️
Total Delay 11.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
14.3d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/10 KSmith -- Scheduled for 3/2 with Melissa. 9-11am

2/10 KSmith -- Sent email to schedule for 3/2

🔧 Work Performed
Completed initial annual inspection. All work documented in ebiotrack S.O #: 370-25676-32968
🔍 Technician Findings
Completed initial annual inspection. All work documented in ebiotrack S.O #: 370-25676-32968
⚠️ Problem Description
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=32968

Timeline

📞
Case Linked Feb 9, 10:13 AM
Case Number: 00566535
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 9, 10:25 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 10, 9:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 23h 31m
🗓️
▶
2 Status: Scheduled Feb 10, 12:17 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-02T15:00:00.000+0000
🚨 10.0 business days
🆕
▶
3 Status: Entered Feb 24, 3:12 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Mohamed Shareed
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-02T16:30:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Mar 2, 12:49 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 21h
⏱️
▶
3 3x Labor Added Mar 2, 7:01 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site
To: Completed
Duration in Previous: 6h 12m
🏁
Status: Closed by Mohamed Shareed
From: Completed
To: Closed
Duration in Previous: 1m

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 9.8 business days (threshold: 2.0 business days)
Exceeded by 7.8 business days
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

📞
Case 00566535
Closed

ℹ️ Work Order Details

Status
Closed
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Mohamed Shareed
Scheduled
Mar 2, 11:30 AM
Created
Feb 9, 10:25 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03126941 Labor Open 1.25 $0.00 Mar 2, 7:01 PM
WL-03126942 Labor Open 2 $1,530.00 Mar 2, 7:01 PM
WL-03126943 Travel Open 49 - Mar 2, 7:01 PM

Details