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← WO Overview

WO-01350534 ↗ ServiceMax

Advanced Dermatology and Cosmetic Surgery (ADCS) • Virtual Tech - Field Repair • P3

📍 ADCS - 286 - Poudre — 1100 Poudre River Drive, Fort Collins CO, 80524

Feb 9, 2026 → Mar 4, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Feb 12, 2026
✗ SLA Missed (8 biz days late)
Active: 11 biz days
Paused: 5 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 1 of 3 biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 19, 2026
6 business days (counted)
Running total: 7 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 7 of 3 biz days used
▶ Clock Running
Status: Completed
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 7 of 3 biz days used
▶ Clock Running
Status: Incomplete
Feb 19 → Feb 20, 2026
1 business day (counted)
Running total: 8 of 3 biz days used
⏸5d
⏸ Clock Paused
Status: Awaiting Parts
Feb 20 → Feb 27, 2026
5 business days (not counted)
1d
▶ Clock Running
Status: Reschedule
Feb 27 → Mar 2, 2026
1 business day (counted)
Running total: 9 of 3 biz days used
▶ Clock Running
Status: Scheduled
Mar 2 → Mar 4, 2026
2 business days (counted)
Running total: 11 of 3 biz days used
Created: Feb 9, 2026 Completed: Mar 4, 2026
Business Days Used 11 / 3
0 3d budget +8d over
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0 / 3
Feb 9 → Feb 9 Ready for Scheduling ▶ Running 0 0 / 3
Feb 9 → Feb 10 Assigned ▶ Running 1 1 / 3
Feb 10 → Feb 19 Scheduled ▶ Running 6 7 / 3
Feb 19 → Feb 19 Tech On Site ▶ Running 0 7 / 3
Feb 19 → Feb 19 Completed ▶ Running 0 7 / 3
Feb 19 → Feb 20 Incomplete ▶ Running 1 8 / 3
Feb 20 → Feb 27 Awaiting Parts ⏸ Paused 5 —
Feb 27 → Mar 2 Reschedule ▶ Running 1 9 / 3
Mar 2 → Mar 4 Scheduled ▶ Running 2 11 / 3
Dispatch 0.0d
Material Management 6.0d
Coordinators 12.4d
Field Work 1.2d
Incomplete 1.2d (excluded)
✗ SLA Missed
Dispatch
0.0 days
Material Management
6.0 days
Over SLA
Coordinators
12.4 days
Over SLA
Field Work
1.2 days
Incomplete (excluded from total)
1.2 days
Created: Feb 9, 2026 Due: Mar 4, 2026 Completed: Mar 4, 2026 (on time)
📅
16.9 days Total Age
⏱️
6.9d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
9.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
23 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits (1 reschedule)
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Andrew Przybyla — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 19, 2026
Visit 2 Feb 20, 2026
Visit 3 Mar 3, 2026
Visit 4 Mar 4, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566151
HCP L2 Review
Closed
Please schedule a visit to assist in an error code on the autoclave. This was already repaired a few weeks ago. SN# V1732359 Model# M9-022 Asset ID: 6314781
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jessie Roberts
Owner
Virtual Tech
Created
Feb 6, 2026
Work Orders from this Case (1)
WO-01350534 (current) Closed
Virtual Tech - Field Repair • Andrew Przybyla
Created: Feb 9, 2026 • Closed: Mar 4, 2026
Completed with minor delays
Closed • 23 days old
🚨
Primary Delay 6.9 days stuck in "Scheduled"
⏱️
Total Delay 9.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.9d / 0.5d SLA
Scheduled
8.8d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Incomplete
1.2d
Awaiting Parts
6.0d / 3.0d SLA
Reschedule
1.7d / 2.0d SLA
Completed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/3 APrzybyla - Tech needs to keep this WO open to add travel expenses on 3/4.

3/2 KKelch scheduled per logged email from Jessie

3/2 KKelch sent an email to Jessie for scheduling

02/26/2026 EMartin

Order No: 757707


Customer PO No: PO016445


Customer: EMSAR Inc




  


Ship To Name: ADCS Poudre


Ship To Address: 1100 Poudre River Drive Parts Order 90774   


Ship To City/State: Fort Collins, CO 80524


Waybill (Tracking #): 1ZE444250372649066


Carrier: UPS-Parcel-Ground


  


The following items have shipped from Midmark Corporation on: 26-FEB-2026


  


LINE NO: 1.1 QTY: 1 ITEM: 002-1197-00 SERIAL #: DESCRIPTION: KIT, M9/M11 PRV KINGSTON


LINE NO: 2.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT

2/10 KKelch scheduled per logged email from Jessie

2/9 KKelch sent Jessie a follow up email for scheduling due to travel requirements to cover this WO

2/9 KKelch sent Jessie an email for scheduling

🔧 Work Performed
Tech started an unwrapped cycle and tech held down the button on the door to watch the water level, which was fine. Tech shut the door and was told by one of the nurses, Abby, that when the problem happened there was a pop sound and steam release. During the unwrapped cycle, the autoclave went through all 3 stages and during the stylization stage, the temperature got to 271 degrees and the pressure got to 35.2 PSI and then the pressure relief valve popped and there was steam from the top, bottom, and sides. Tech told the nurse, Abby, that a pressure relief valve would have to be ordered. Abby agreed to a second trip and the part to be ordered. Tech unplugged the autoclave and Abby put a sign on the autoclave that it was OOS. Update 3/3/2026 - Tech arrived on site and was handed the parts that were sent to the customer. Tech installed the new Pressure Relief Valve Kit and ran an unwrapped cycle. During the cycle the temperature got to 273 degrees and the pressure got to 31.4 PSI. After cycle was completed, there were no error codes found and no leaks. Tech showed the manager, and she was happy the autoclave was back up and running again.
🔍 Technician Findings
Tech arrived on site and was told that there was an error code since last fixed, C534
⚠️ Problem Description
Please schedule a visit to assist in an error code on the autoclave. This was already repaired a few weeks ago. SN# V1732359 Model# M9-022 Asset ID: 6314781 https://www.ebiotrack.com/workorder.php?wo=71522

Timeline

📞
Case Linked Feb 6, 12:52 PM
Case Number: 00566151
Subject: HCP L2 Review
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Feb 9, 11:27 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 9, 11:37 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 10m
⏳ 2.0 business days
👷
▶
3 Technician Assigned Feb 10, 11:54 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1d 0h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-19T20:00:00.000+0000
💵
3x Expenses Added Feb 10, 12:58 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 7.0 business days
⏱️
3x Labor Added Feb 19, 1:53 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 6, 930, 1
🚗
Travel Added Feb 19, 3:09 PM
Type: Travel
Status: Open
Qty: 4.2
🔧
Status: Tech On Site by Andrew Przybyla Feb 19, 4:31 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 4h
⏱️
2x Labor Added Feb 19, 5:07 PM
Type: Labor
Status: Open
Qty: 1.5, 0.5
✔️
Status: Completed by Andrew Przybyla Feb 19, 5:47 PM
From: Tech On Site, Completed
To: Completed, Incomplete
Duration in Previous: 1h 16m, 0m
🚗
Travel Added Feb 19, 7:16 PM
Type: Travel
Status: Open
Qty: 65
📦
▶
2 Parts Requested Feb 20, 8:10 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From: Incomplete
To: Awaiting Parts
Duration in Previous: 14h 22m
⏱️
3x Labor Added Feb 20, 8:34 AM
Type: Labor, Expenses
Status: Open
Qty: 4, 1
⚠️ 6.0 business days
🔩
▶
2 2x Parts Added Feb 27, 1:41 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Julie Ann Shoemaker
From: Awaiting Parts
To: Reschedule
Duration in Previous: 7d 5h
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Mar 2, 12:43 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-04T22:30:00.000+0000
📅
Dispatch Scheduled by Andrew Przybyla Mar 2, 2:19 PM
Scheduled For: 2026-03-03T22:30:00.000+0000
💵
Expenses Added Mar 3, 2:02 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 3x Labor Added Mar 3, 7:16 PM
3x Labor Added → 3x Travel Added
🚗
3x Travel Added
Type: Travel, Expenses
Status: Open
Qty: 65, 1
✔️
Status: Completed by Andrew Przybyla Mar 3, 8:02 PM
From: Scheduled
To: Completed
Duration in Previous: 1d 7h
⏱️
Labor Added Mar 4, 7:14 AM
Type: Labor
Status: Open
Qty: 3.5
🏁
Status: Closed by Andrew Przybyla Mar 4, 7:30 AM
From: Completed
To: Closed
Duration in Previous: 11h 27m

Bottlenecks

Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Awaiting Parts
Duration: 6.0 business days (threshold: 3.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00566151
Closed
📦
Parts Order 00090774
Closed

ℹ️ Work Order Details

Status
Closed
Priority
P3
Type
Virtual Tech - Field Repair
Branch
Edge
Technician
Andrew Przybyla
Scheduled
Mar 3, 5:30 PM
Created
Feb 9, 11:27 AM
Invoice #
N/A

Work Details (23)

Name Type Status Qty Amount Date
WL-03099177 Expenses Open 1 $0.00 Feb 10, 12:58 PM
WL-03099178 Expenses Open 1 $0.00 Feb 10, 12:58 PM
WL-03099179 Expenses Open 1 $0.00 Feb 10, 12:58 PM
WL-03112117 Labor Open 6 $546.00 Feb 19, 1:53 PM
WL-03112118 Travel Open 930 - Feb 19, 1:53 PM
WL-03112119 Expenses Open 1 $0.00 Feb 19, 1:53 PM
WL-03112273 Travel Open 4.2 - Feb 19, 3:09 PM
WL-03112574 Labor Open 1.5 $223.50 Feb 19, 5:07 PM
WL-03112575 Labor Open 0.5 $45.50 Feb 19, 5:07 PM
WL-03112923 Travel Open 65 - Feb 19, 7:16 PM
WL-03113464 Labor Open 4 $364.00 Feb 20, 8:34 AM
WL-03113465 Expenses Open 1 $0.00 Feb 20, 8:34 AM
WL-03113466 Expenses Open 1 $0.00 Feb 20, 8:34 AM
WL-03123473 Parts Open 1 $176.85 Feb 27, 1:41 PM
WL-03123474 Expenses Open 1 $22.27 Feb 27, 1:41 PM
WL-03127962 Expenses Open 1 $0.00 Mar 3, 2:02 PM
WL-03128800 Labor Open 1.5 $223.50 Mar 3, 7:16 PM
WL-03128801 Labor Open 0.5 $45.50 Mar 3, 7:16 PM
WL-03128802 Travel Open 6.5 - Mar 3, 7:16 PM
WL-03128813 Travel Open 65 - Mar 3, 7:18 PM
WL-03128814 Expenses Open 1 $0.00 Mar 3, 7:18 PM
WL-03128815 Expenses Open 1 $0.00 Mar 3, 7:18 PM
WL-03129184 Labor Open 3.5 $318.50 Mar 4, 7:14 AM

Details