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← WO Overview

WO-01350700 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 University of Texas Southwestern - Medical Center — 2929 N Stemmons Frwy, Dallas TX, 75247

Feb 9, 2026 → Feb 17, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (29 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
▶ Clock Running
Status: Created
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Feb 10 → Feb 16, 2026
3 business days (counted)
Running total: 4 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 6 of ? biz days used
Created: Feb 9, 2026 Completed: Feb 18, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 9 → Feb 9 Created ▶ Running 0 0
Feb 9 → Feb 10 Ready for Scheduling ▶ Running 1 1
Feb 10 → Feb 16 Assigned ▶ Running 3 4
Feb 16 → Feb 17 Scheduled ▶ Running 1 5
Feb 17 → Feb 18 Tech On Site ▶ Running 1 6
Dispatch 0.0d
Coordinators 6.3d
Field Work 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.3 days
Over SLA
Field Work
1.3 days
Over SLA
Created: Feb 9, 2026 Due: Mar 31, 2026 (26 days left)
📅
5.8 days Total Age
⏱️
6.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
9.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566775
6008281636
Closed
28R SYS-GM-77TZ Contract ends 12/08/2026 repair included PM G3440B US16393016 Agilent 7890B Series GC Custom G4514A CN12220031 7693A Tray, 150 Vial G7040A US1416N304 5977A Extr. MSD EI+CI Turbo Pump G4513AR CN20325016 Agilent Cert. Pre-owned 7693A Injector
Priority
High
Origin
Web
Reason
New Case
Contact
Fang Xu
Owner
Leona Coonrod
Created
Feb 9, 2026
Work Orders from this Case (1)
WO-01350700 (current) Ready to Bill
Preventive Maintenance • Maria Davis
Created: Feb 9, 2026 • Closed: Feb 17, 2026
At Risk - Monitor Closely
Ready to Bill • 23 days old
🚨
Primary Delay 6.0 days stuck in "Closed"
⏱️
Total Delay 9.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
4.0d / 0.5d SLA
Scheduled
1.0d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Closed
6.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/17 Google map was used to calculate. Parts need to be added.

WO will be closed without the parts being added, 38C,part shipped and consumed,.


Agilent create a SO and still is not in SM. neither in mService


Please assign to Maria Davis ARP to site is 55 miles. Zone 2

🔧 Work Performed
0217/2026 GCMS was pm per Agilent. MS was tuned and vented . CI source was cleaned, GC and mechanical pump's oil were replaced. Repeller tip fell down a few times and a repair SO 6008468050 was opened to order it, in the meantime an spare used repeller was used to run tests. Column was trimmed. System was pumped down and stabilized for some time. Tune passed. Customer loaded method and stabilized for some time. Inlet pressure was shutting down, new ferrules were installed and H2 tank was replaced because pressure was low. Customer ran sample and results were as expected
⚠️ Problem Description
28R SYS-GM-77TZ Contract ends 12/08/2026 repair included PM G3440B US16393016 Agilent 7890B Series GC Custom G4514A CN12220031 7693A Tray, 150 Vial G7040A US1416N304 5977A Extr. MSD EI+CI Turbo Pump G4513AR CN20325016 Agilent Cert. Pre-owned 7693A Injector
📄 Description
5977A Extr. MSD EI+CI Turbo Pump

Timeline

📞
Case Linked Feb 9, 4:52 PM
Case Number: 00566775
Subject: 6008281636
Status: Closed
📋
▶
2 Work Order Created Feb 9, 4:59 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Feb 10, 9:48 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Maria Davis
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Feb 16, 12:11 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For: 2026-02-17T16:00:00.000+0000
⏳ 1.0 business days
🔧
Status: Tech On Site by Maria Davis Feb 17, 12:51 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 0h
⏱️
4x Labor Added Feb 17, 10:32 PM
Type: Labor, Travel, Parts
Status: Open
Qty: 2.5, 54, 53, 1
⏱️
2x Labor Added Feb 17, 10:51 PM
Type: Labor
Status: Open
Qty: 4, 2.5
✔️
Status: Completed by Maria Davis Feb 17, 11:12 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 10h 21m, 0m
⚠️ 6.1 business days
🔩
▶
2 Parts Added Feb 25, 7:48 AM
Parts Added → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Closed
To: Ready to Bill
Duration in Previous: 7d 8h

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

📞
Case 00566775
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Maria Davis
Scheduled
Feb 17, 11:00 AM
Created
Feb 9, 4:59 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03109728 Labor Open 2.5 $0.00 Feb 17, 10:32 PM
WL-03109731 Travel Open 54 $359.00 Feb 17, 10:32 PM
WL-03109732 Travel Open 53 $0.00 Feb 17, 10:32 PM
WL-03109733 Parts Open 1 $0.00 Feb 17, 10:32 PM
WL-03109740 Labor Open 4 $570.00 Feb 17, 10:51 PM
WL-03109741 Labor Open 2.5 $0.00 Feb 17, 10:51 PM
WL-03119033 Parts Open 1 $0.00 Feb 25, 7:48 AM

Details