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WO-01350957 ↗ ServiceMax

Mars Veterinary • Preventive Maintenance • P7

📍 VCA Westlake Village Animal Hospital 958 — 31166 Via Colinas, Westlake Village CA, 91362

Feb 10, 2026 → Feb 24, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 20, 2026
✗ SLA Missed (1 biz days late)
Active: 8 biz days
Paused: 2 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts
Feb 10 → Feb 12, 2026
2 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Entered
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
2d
▶ Clock Running
Status: Assigned
Feb 12 → Feb 17, 2026
2 business days (counted)
Running total: 2 of 7 biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 25, 2026
6 business days (counted)
Running total: 8 of 7 biz days used
Created: Feb 10, 2026 Completed: Feb 25, 2026
Business Days Used 8 / 7
0 7d budget +1d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0 / 7
Feb 10 → Feb 12 Awaiting Parts ⏸ Paused 2 —
Feb 12 → Feb 12 Reschedule ▶ Running 0 0 / 7
Feb 12 → Feb 12 Ready for Scheduling ▶ Running 0 0 / 7
Feb 12 → Feb 12 Assigned ▶ Running 0 0 / 7
Feb 12 → Feb 12 Scheduled ▶ Running 0 0 / 7
Feb 12 → Feb 12 Entered ▶ Running 0 0 / 7
Feb 12 → Feb 17 Assigned ▶ Running 2 2 / 7
Feb 17 → Feb 25 Scheduled ▶ Running 6 8 / 7
Dispatch 0.0d
Material Management 2.4d
Coordinators 8.9d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.4 days
Coordinators
8.9 days
Over SLA
Billing
0.2 days
Created: Feb 10, 2026 Due: Feb 19, 2026 Completed: Feb 25, 2026 (5 days late)
📅
9.6 days Total Age
⏱️
5.9d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
7.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566581
Needs quote
Reopened
1 Facilities Service - Labor - Autoclave - M11 Note: M11 SN#V1988377 Due for PM Onsite POC is anyone available 805-497-4900 2 Facilities Service - Material - Autoclave - M11
Priority
Standard
Origin
Email
Reason
New Case
Contact
Anyone Availalbe
Owner
Dylan Nakoff
Created
Feb 9, 2026
Work Orders from this Case (2)
WO-01350727 Invoiced
Preventive Maintenance • Rene Yescas
Created: Feb 9, 2026 • Closed: Feb 24, 2026
WO-01350957 (current) Invoiced
Preventive Maintenance • Rene Yescas
Created: Feb 10, 2026 • Closed: Feb 24, 2026
Completed with minor delays
Invoiced • 22 days old
🚨
Primary Delay 5.9 days stuck in "Scheduled"
⏱️
Total Delay 7.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
2.4d / 3.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.3d / 0.5d SLA
Scheduled
6.5d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/27/26 DPatton -emailed invoice through Outlook (fixed mileage on PDF)

**Mileage not calculating correctly (calculating at .725)

2-17 Mburris called spoke with Sean and set for 2-24 9am

2-12 Mburris called spoke with Heather and set for 2-13 between 8am and 9:30am  

2/12/2026 Sramen - parts delivering to site 2/13. Please schedule WO-01350957, WO-01350765, WO-01350727 together. There is also a repair if all 4 can be completed at the same time. WO-01351046


2/12/2026jsells

Ship To Name: VCA Westlake Village Animal Hospital 958 Ship To Address: 31166 Via Colinas Ship To City/State: Westlake Village, CA 91362 Waybill (Tracking #): 1ZE444250348868446 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 11-FEB-2026 LINE NO: 1.1 QTY: 1 ITEM: 002-10070-00 SERIAL #: DESCRIPTION: PM KIT FOR M11 LINE NO: 2.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT
🔧 Work Performed
performed pm service,installed pm kit,service complete
🔍 Technician Findings
unit due for pm service
⚠️ Problem Description
1. M11 SN#V2504809 Due for PM
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Feb 9, 11:31 AM
Case Number: 00566581
Subject: Needs quote
Status: Reopened
⏳ 2.0 business days
📋
▶
3 Work Order Created Feb 10, 3:25 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00090060
Status: Closed
📦
Status: Awaiting Parts by Joseph Whalen
From: Entered
To: Awaiting Parts
Duration in Previous: 1m
⏳ 3.0 business days
🔩
▶
2 2x Parts Added Feb 12, 11:11 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Stephanie Ramen
From: Awaiting Parts, Reschedule
To: Reschedule, Ready for Scheduling
Duration in Previous: 1d 19h, 0m
👷
▶
2 Technician Assigned Feb 12, 11:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 37m
🗓️
▶
2 Status: Scheduled Feb 12, 11:58 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-13T16:00:00.000+0000
🆕
▶
2 Status: Entered Feb 12, 4:24 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician: Rene Yescas
⏳ 2.9 business days
🗓️
▶
2 Status: Scheduled Feb 17, 12:36 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-24T17:00:00.000+0000
⚠️ 6.0 business days
⏱️
▶
2 3x Labor Added Feb 24, 8:08 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 7h, 0m
⏳ 3.5 business days
📄
Status: Ready to Bill by Diane Patton Feb 27, 11:57 AM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 2d 15h, 0m
💵
▶
3 Status: Billing Review Feb 27, 1:44 PM
Status: Billing Review → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From: Billing Review
To: Invoice Pending
Duration in Previous: 3m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.0 business days
🧾
Invoice Created Mar 4, 4:35 PM
Invoice Number: SM-255195

Bottlenecks

Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00566581
Reopened
📦
Parts Order 00090060
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Preventive Maintenance
Branch
N/A
Technician
Rene Yescas
Scheduled
Feb 24, 12:00 PM
Created
Feb 10, 3:25 PM
Invoice #
SM-255195

Work Details (5)

Name Type Status Qty Amount Date
WL-03102825 Parts Open 1 $324.00 Feb 12, 11:11 AM
WL-03102826 Expenses Open 1 $28.87 Feb 12, 11:11 AM
WL-03118587 Labor Open 3 $390.00 Feb 24, 8:08 PM
WL-03118588 Labor Open 1 $149.00 Feb 24, 8:08 PM
WL-03118589 Travel Open 88 $64.24 Feb 24, 8:08 PM

Details