Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P4
SLA Clock
4 business days from creation · Target: Feb 18, 2026
✓ SLA Met (1 biz days early)
🕐 Clock stopped: Tech Off Site (Feb 17, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 1 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 16, 2026
1 business day (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 3 of 4 biz days used
Created: Feb 11, 2026
Tech Off Site: Feb 17, 2026
Business Days Used
3 / 4
0
4d budget
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 11 → Feb 11
Created
▶ Running
0
0 / 4
Feb 11 → Feb 12
Ready for Scheduling
▶ Running
1
1 / 4
Feb 12 → Feb 12
Assigned
▶ Running
0
1 / 4
Feb 12 → Feb 16
Scheduled
▶ Running
1
2 / 4
Feb 16 → Feb 17
Tech On Site
▶ Running
1
3 / 4
Coordinators Over SLA
Created: Feb 11, 2026
Due: Feb 17, 2026
Completed: Feb 23, 2026 (5 days late)
⏱️
3.0d in Closed
Longest Stage
🔄
14 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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🎫
Case #00567240
Repair - need prod reactivated
Closed
Travel Zone 2
Dispatch Type Repair Email bhvet01@gmail.com
PROBLEM SUMMARY
NWD High Temp Issues
ADDITIONAL NOTES
🚨
Primary Delay
3.0 days stuck in "Closed"
⏱️
Total Delay
2.9 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
1.9d
/ 1.0d SLA
Scheduled
1.9d
/ 2.0d SLA
Tech On Site
0.5d
/ 1.0d SLA
Tech Off Site
1.2d
/ 2.0d SLA
Completed
0.0d
/ 1.0d SLA
Billing Review
1.0d
/ 2.0d SLA
WO Correction Needed
2.5d
Ready to Bill
0.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (5)
📋 Tasks (2)
💬 Chatter (1)
📅 Events (1)
📎 Files (3)
🔒
Internal CSA Notes
2/20 NSuarez the wrong SRA was attached, chattered Leona to add correct SRA and chattered tech to fill out the SRA once it has been update.
2-12 Mburris spoke with Leslie set for 2-16 10am
lcoonrod 2/11/26
Leslie is out today. Left message with receptionist with WO # and that someone will be contacting them to set up the appt.
🔧
Work Performed
Water not covering heating element because unit was on uneven surface. Unit was relocated to level surface, cycle was run without errors. Unit functioning properly.
🔍
Technician Findings
As found: Unit in exam room.
⚠️
Problem Description
Travel Zone 2
Dispatch Type Repair Email bhvet01@gmail.com
PROBLEM SUMMARY
NWD High Temp Issues
ADDITIONAL NOTES
📄
Description
Midmark M9 (Series) (-001 thru -042) Self Contained Steam Sterilizer
📋
Outbound to +18584859111
Completed
Feb 12, 2026
2-12 Mburris spoke with Leslie set for 2-16 10am
📋
Outbound to +18584859111
Completed
Feb 11, 2026
Leslie is out today. Left message with receptionist with WO # and that someone will be contacting them to set up the appt.
Feb 20, 2026 6:37pm
@Leona Coonrod The wrong SRA was attached to this WO, please attaché the correct SRA.
@Kwame Cobb Once new SRA Is attached, please fill it out.
cc @Jennifer Johnson
📅
WO-01351094 - Repair - M9 (Series) Sterilizer - SAN DIEGO - BERNARDO HEIGHTS VET HOSPITAL
Feb 16, 2026 1:00pm – 3:00pm
Work Order: WO-01351094
Account: MIDMARK
Customer Case Number: SR 1537080
Location: BERNARDO HEIGHTS VET HOSPITAL
Address: 15721 BERNARDO HEIGHTS PKWY, STE K, SAN DIEGO, CA 92128
Manufacturer: Midmark
Model #: M9 (Series) Sterilizer
Serial #: V776948
Contact Name: Leslie Esqudero
Contact Phone: 1858
SNOTE
Leaving WO open to add after job expenses.
Feb 16, 2026
PDF
00567240 SRA (2)
Feb 23, 2026
PDF
00567240 SRA (2) - WO-01351094
Feb 25, 2026
Timeline
📞
Case Number:
00567240
Subject:
Repair - need prod reactivated
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
3m
👷
📅
Scheduled For:
2026-02-16T18:00:00.000+0000
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
4d 1h
💵
Type:
Expenses
Status:
Open
Qty:
1
⏱️
🚗
From:
Tech On Site
To:
Tech Off Site
Duration in Previous:
9h 33m
✔️
🏁
From:
Completed
To:
Closed
Duration in Previous:
1m
💵
From:
Closed
To:
Billing Review
Duration in Previous:
2d 22h
✔️
From:
Billing Review
To:
Completed
Duration in Previous:
2d 16h
🏁
From:
Completed
To:
Closed
Duration in Previous:
9m
✏️
From:
Closed
To:
WO Correction Needed
Duration in Previous:
5h 46m
🏁
From:
WO Correction Needed
To:
Closed
Duration in Previous:
2d 3h
📄
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
4m
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
1m
🧾
Invoice Number:
SM-254956
Bottlenecks
Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.4 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
ℹ️ Work Order Details
Scheduled
Feb 16, 1:00 PM
Work Details (7)
Name
Type
Status
Qty
Amount
Date
WL-03107236
Expenses
Open
1
$0.00
Feb 16, 1:17 PM
WL-03108158
Labor
Open
3
$0.00
Feb 16, 10:40 PM
WL-03108159
Labor
Open
2
$220.00
Feb 16, 10:40 PM
WL-03108160
Labor
Open
3
$0.00
Feb 16, 10:40 PM
WL-03108161
Travel
Open
140
$0.00
Feb 16, 10:40 PM
WL-03108162
Travel
Open
10
$110.00
Feb 16, 10:40 PM
WL-03108163
Expenses
Open
1
$0.00
Feb 16, 10:40 PM