Zone 1
NWD Tripping the breakers
Part shipping via UPS Next Day Air. Closed from 12pm – 1:30pm for lunch. Needing service ASAP. If part(s) are identified
after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering.
Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark
Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact
Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Primary Delay2.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay2.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.2d / 1.0d SLA
Awaiting Parts - Customer
1.7d
Assigned
0.0d / 0.5d SLA
Scheduled
1.4d / 2.0d SLA
Tech On Site
2.7d / 1.0d SLA
Awaiting Parts
1.0d / 3.0d SLA
Incomplete
0.0d
Closed
3.0d / 1.0d SLA
WO Correction Needed
0.2d
Ready to Bill
1.2d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/20/26 NSuarez SRA for date of service 02/17/2026 is missing.
2/18/2026jsells
Ship To Name: Duck Creek Animal Hospital
Ship To Address: 10 Artisan Dr
Ship To City/State: Smyrna, DE 19977-3711
Waybill (Tracking #): 1ZE444250172635217
Carrier: UPS-Air-Next Day Air
The following items have shipped from Midmark Corporation on: 17-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-10453-00 SERIAL #: DESCRIPTION: KIT, MIDMARK 1000 COMPRESSOR CHECK VALVE
2/17 MOwens Tech told the Melissa Hill he would return back tomorrow
to complete the repair.
Order No: 756123
Customer PO No: SR1537314
Customer: Duck Creek Animal Hospital
Service Request NO: 1537314
Ship To Name: Duck Creek Animal Hospital
Ship To ddress: 10 Artisan Dr
Ship To City/State: Smyrna, DE 19977-3711
Waybill (Tracking #): 1ZE444250172635217
Carrier: UPS-Air-Next Day Air
The following items have shipped from Midmark Corporation on: 17-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-10453-00 SERIAL #: DESCRIPTION: KIT, MIDMARK 1000 COMPRESSOR CHECK VALVE
2/16 MOwens Called and spoke to Melissa Hill. She said she received the parts and they are on the unit for when the tech arrives onsite. Scheduled the repair visit for tomorrow 2/17 with arrival between 9-10am.
2/12/2026jsells
Ship To Name: Duck Creek Animal Hospital
Ship To Address: 10 Artisan Dr
Ship To City/State: Smyrna, DE 19977-3711
Waybill (Tracking #): 1ZE444250172317525
Carrier: UPS-Air-Next Day Air
The following items have shipped from Midmark Corporation on: 11-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-1148-00 SERIAL #: DESCRIPTION: KIT, MIDMARK 1000 SOLENOID 115V
2/11/2026jsells
spoke with Melissa, and I gave her the work order number and let her know that someone would be calling to schedule
🔧Work Performed
02/17/2026..MH
replaced the solenoid valve. The unit was assembled and run. The unit still tripped the circuit breaker. Midmark was called and they are shipping a check valve overnight.
02/18/2026..MH
the check valve was installed. The unit was assembled and run without error. The unit was electrically and functionally tested.
🔍Technician Findings
unit trips the circuit breaker
⚠️Problem Description
Zone 1
NWD Tripping the breakers
Part shipping via UPS Next Day Air. Closed from 12pm – 1:30pm for lunch. Needing service ASAP. If part(s) are identified
after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering.
Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark
Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact
Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📞
Call
Completed Feb 18, 2026
2/17 MOwens Tech told the Melissa Hill he would return back tomorrow
to complete the repair.
📋
Outbound to +13026532300
Completed Feb 16, 2026
Called and spoke to Melissa Hill. She said she received the parts and they are on the unit for when the tech arrives onsite. Scheduled the repair visit for tomorrow 2/17 with arrival between 9-10am.
📋
Outbound to +13026532300
Completed Feb 11, 2026
spoke with Melissa, and I gave her the work order number and let her know that someone would be calling to schedule
Feb 18, 2026 9:10am
@Melissa Owens Hi Melissa, part added to this work order
Feb 19, 2026 4:59pm
@Michael Harris We don't do follow ups for Midmark. They will need to contact Midmark for this.
Work Order: WO-01351098
Account: MIDMARK
Customer Case Number: SR 1537314
Location: Duck Creek Animal Hospital
Address: 10 Artisan Dr, Smyrna, DE 19977
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V2014629
Contact Name: Melissa Hill
Contact Phone: 13026532300
Conta
Work Order: WO-01351098
Account: MIDMARK
Customer Case Number: SR 1537314
Location: Duck Creek Animal Hospital
Address: 10 Artisan Dr, Smyrna, DE 19977
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V2014629
Contact Name: Melissa Hill
Contact Phone: 13026532300
Contact Email:
PDF
00567412 SRA
Feb 11, 2026
JPG
February 18, 2026. SRA. Duck Creek animal Hospital. smyrna, Delaware. P2
Feb 18, 2026
PDF
SRA Pg1
Feb 22, 2026
Timeline
📞
Case Linked Feb 11, 11:01 AM
Case Number:00567412
Subject:Repair
Status:Closed
📋
▶
2
Work Order Created Feb 11, 11:49 AM
Work Order Created → Parts Added
🔩
Parts Added
Type:Parts
Status:Open
Qty:1
📅
Status: Ready for Scheduling by Jessica SellsFeb 11, 11:56 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:6m
👷
▶
2
Technician Assigned Feb 11, 1:36 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:1h 40m
📅
Status: Ready for Scheduling by Jessica SellsFeb 12, 8:43 AM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:19h 6m
⏳2.0 business days
👷
▶
2
Technician Assigned Feb 16, 11:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:4d 2h
🗓️
▶
2
Status: Scheduled Feb 16, 11:21 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-17T14:30:00.000+0000
🔧
Status: Tech On Site by Michael HarrisFeb 17, 10:46 AM
From:Scheduled
To:Tech On Site
Duration in Previous:23h 25m
⏱️
8x Labor Added Feb 17, 9:59 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:1.2333333333333, 1.7666666666667, 63, 35
📦
▶
2
Parts Requested Feb 17, 10:08 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Michael Harris
From:Tech On Site
To:Awaiting Parts
Duration in Previous:11h 22m
📅
▶
3
Status: Ready for Scheduling Feb 18, 8:41 AM
Status: Ready for Scheduling → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-18T16:00:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From:Ready for Scheduling
To:Scheduled
Duration in Previous:1m
🔧
Status: Tech On Site by Michael HarrisFeb 18, 12:03 PM
From:Scheduled
To:Tech On Site
Duration in Previous:3h 20m
⏱️
4x Labor Added Feb 18, 9:15 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:1, 1.5, 34
✔️
▶
2
Status: Completed Feb 18, 10:11 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Michael Harris
From:Incomplete
To:Closed
Duration in Previous:0m
⏳2.2 business days
✏️
Status: WO Correction Needed by Nancy SuarezFeb 20, 7:24 PM
From:Closed
To:WO Correction Needed
Duration in Previous:1d 21h
⏳0.6 business days
🏁
Status: Closed by Matthew BatemanFeb 22, 8:49 PM
From:WO Correction Needed
To:Closed
Duration in Previous:2d 1h
📄
Status: Ready to Bill by Nancy SuarezFeb 23, 5:08 PM
From:Closed
To:Ready to Bill
Duration in Previous:20h 18m
📨
▶
2
Status: Invoice Pending Feb 24, 2:11 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number:SM-254781
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)