Use this password to access the kiosk: @L9#W#W#
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
***This is for an alleged fall from kiosk and we need to try and arrange to schedule an EMSAR technician onsite within 24hrs.*** see notes
There is an open repair (WO-01349964) in awaiting parts.
🔧Work Performed
2/12/2026 PC- Complaint
Technician Findings upon arrival: Found unit without power.
Actions Taken/Work Performed: Took multiple pictures of unit. Touchscreen wasn't working. try to clan it but still not able to get touchscreen to work. Will need new touchscreen and Ad monitor. Didn't find any reason why person fell off unit. I think they fell on their own. It was an older woman with a neck problem, per told by store. No sticker on unit that saying to make sure seat is locked.
Final Resolution: Follow up needed.
🔍Technician Findings
2/12/2026 PC- Complaint
Technician Findings upon arrival: Found unit without power.
Actions Taken/Work Performed: Took multiple pictures of unit. Touchscreen wasn't working. try to clan it but still not able to get touchscreen to work. Will need new touchscreen and Ad monitor. Didn't find any reason why person fell off unit. I think they fell on their own. It was an older woman with a neck problem, per told by store. No sticker on unit that saying to make sure seat is locked.
Final Resolution: Follow up needed.
⚠️Problem Description
***This is for an alleged fall from kiosk and we need to try and arrange to schedule an EMSAR technician onsite within 24hrs.*** see notes
***TECH MUST TAKE BEFORE AND AFTER PICTURES***
Please investigate the seat locking mechanism for this kiosk. See attached doc for the required photos.
Please contact Director of Quality, Kim Martinez to verify all photos are present (720) 919-0707. Contact Kim prior to starting the investigation so that any needed enhancements can be covered.
Please take a photo of the following, along with all required photos in the attachment:
Take pictures of joints:
Take photos around the unit; there are adjacent pieces of equipment/items that contributed to the user's injury.
Between seat box and side rail
Between tower and side rail
Are the levelers set? Take pictures
Any outward damage-take pictures of the bottom of station where wheels and levelers are
Take pictures of surrounding floor to see if there is any indication of them moving the station
Take pictures of the sticker that says to make sure the seat is secure before sitting
📄Description
Higi Station with 3G installed
📋
Outbound to +18037881655
Completed Feb 11, 2026
There are notes in WO-01331074 that a follow up is needed for TS and PC. Notes in WO state that is being taken out of service till repair is completed WO-01349964.
I called Jason/Store manager. He advised that an elderly lady attempted to use the Higi (it was plugged in). She fell from the unit/ The pharmacist and another customer helped her up. When it happened, that she is not sure how she fall from the seat. she She did not have visible injury and id not go to the hospital. She told them she
📅
WO-01351207 - COMPLAINT - ZT2776-3G - Columbia - Publix 587
Feb 12, 2026 9:30am – 10:30am
Work Order: WO-01351207
Account: HIGI LLC
Customer Case Number:
Location: Publix 587
Address: 10128 Two Notch Road, Columbia, SC 29223
Manufacturer:
Model #: ZT2776-3G
Serial #: CSA-2013040279
Contact Name:
Contact Phone: 8037881655
Contact Email:
Due Date: 2/17/2026
Scheduled Date/Time: 2026-02
SNOTE
from email
Feb 11, 2026
WORD_X
Fall Complaint - Required Photos for Investigation