Use this password to access the kiosk: NGL*749T
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Spoke to location, pharmacist confirmed kiosk is working. They had a customer use it today. Check portal. Kiosk is online and working as expected.
🔍Technician Findings
Check portal. Kiosk is online and working as expected.
⚠️Problem Description
Special Instructions: Heartbeat Missing "Body Composition”.
Use this password to access the kiosk: NGL*749T
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Station Hardwired
📞
Call
Completed Feb 11, 2026
Spoke to location, pharmacist confirmed kiosk is working. They had a customer use it today. Check portal. Kiosk is online and working as expected.
📋
Outbound to +18157218610
Completed Feb 11, 2026
Nikki confirmed the screens and LEDs are working. It is showing on line in the portal.
Timeline
📞
Case Linked Feb 11, 11:22 AM
Case Number:00567431
Subject:higi - 13
Status:Closed
📋
▶
2
Work Order Created Feb 11, 5:08 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Leona Coonrod
From:Entered
To:L2 Screening
Duration in Previous:0m
👷
▶
2
Technician Assigned Feb 11, 5:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Emmanuel Morales
From:L2 Screening
To:Assigned
Duration in Previous:8m
✔️
Status: Completed by Emmanuel MoralesFeb 11, 5:38 PM
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:20m
⏳2.8 business days
📄
Status: Ready to Bill by Hannah ShawFeb 15, 11:00 PM
From:Closed
To:Ready to Bill
Duration in Previous:4d 5h
📨
Status: Invoice Pending by Hannah ShawFeb 15, 11:35 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:35m
🧾
▶
2
Invoice Created Feb 16, 12:03 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:28m
Bottlenecks
Closed
Duration: 2.2 business days (threshold: 1.0 business days)