Q-00032243
Follow-up to WO-01338741
Tech Curtis Allen
SN - 6390 Power-LOAD 2010012700017
Tech notes - Parts required
(1) - 6390-001-468 - Battery Assembly
labor to replace battery and verify if further evaluation is needed,
1 battery, 6390-001-468
2/16 KSmith -- Scheduled for 2/18 with Jim. 10am-12pm
2/16 KSmith -- Sent email to schedule for Wednesday
🔧Work Performed
Have to wait a while to go through security
Removed and replaced battery assembly
Functional tests were performed unit is operating correctly.
🔍Technician Findings
Defective battery
⚠️Problem Description
Q-00032243
Follow-up to WO-01338741
Tech Curtis Allen
SN - 6390 Power-LOAD 2010012700017
Tech notes - Parts required
(1) - 6390-001-468 - Battery Assembly
labor to replace battery and verify if further evaluation is needed,
1 battery, 6390-001-468 https://www.ebiotrack.com/workorder.php?wo=71611
From: jplagge@pppl.gov
To: ksmith@emsar.com
Wednesday would be good.
James Plagge
> On Feb 16, 2026, at 08:34, Kourtney Smith <ksmith@emsar.com> wrote:
>
> Good Morning James,
>
> The parts for the repair of your Power Load unit have shipped and are scheduled to arrive tomorrow.
>
> Would Wednesday work for the technician to come onsite and service the unit?
>
> BEST REGARDS,
>
> KOURTNEY SMITH
> ACCOUNT SERVICE COORDINATOR
> EAST DISTRICT COORDINATOR
> 937-366-1038
> 877-3
To: jplagge@pppl.gov
CC:
BCC:
Attachment: --none--
Subject: PRINCETON PLASMA PHYSICS LAB (EMS) -- EMS Repair -- WO-01351265
Body:
Good Morning James,
The parts for the repair of your Power Load unit have shipped and are scheduled to arrive tomorrow.
Would Wednesday work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The
Work Order: WO-01351265
Account: PRINCETON PLASMA PHYSICS LAB
Customer Case Number:
Location: PRINCETON PLASMA PHYSICS LAB (EMS)
Address: 100 STELLARATOR RD., Princeton, NJ 08542
Manufacturer: Stryker Medical EMS
Model #: 6390 Power-LOAD
Serial #: 2010012700017
Contact Name: James Plagge
Contact Ph
Case #00563119 – L2 review - EMS
Status: Closed | Priority: High
Q-00032243
Follow-up to WO-01338741
Tech Curtis Allen
SN - 6390 Power-LOAD 2010012700017
Tech notes - Parts required
(1) - 6390-001-468 - Battery Assembly
labor to replace battery and verify if further evaluation is needed,
1 battery, 6390-001-468
💬Case Comment
Internal Feb 11, 2026 4:15pm
Attached customers PO rec'd via email
Timeline
📞
Case Linked Jan 28, 4:53 PM
Case Number:00563119
Subject:L2 review - EMS
Status:Closed
🚨11.9 business days
📋
▶
2
Work Order Created Feb 12, 8:20 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Feb 12, 8:25 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:5m
📅
Status: Ready for Scheduling by MELISSA BARRETTFeb 12, 10:45 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:2h 19m
⏳2.0 business days
👷
▶
2
Technician Assigned Feb 13, 11:14 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 0h
🔩
2x Parts Added Feb 13, 12:28 PM
Type:Parts, Expenses
Status:Open
Qty:1
⏳1.0 business days
🗓️
▶
2
Status: Scheduled Feb 16, 11:50 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-18T16:00:00.000+0000
⏳2.0 business days
⏱️
4x Labor Added Feb 18, 6:47 PM
Type:Labor, Travel
Status:Open
Qty:1.25, 0.5, 32
✔️
Status: Completed by Curtis AllenFeb 18, 6:53 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:2d 7h, 0m
⏳3.6 business days
📄
▶
2
Status: Ready to Bill Feb 23, 11:21 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-254657
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 7.8 business hours (threshold: 4.0 business hours)
Exceeded by 3.8 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)