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WO-01351273 ↗ ServiceMax

SPECIALIST ONE DAY SURGERY • Virtual Tech - Field Repair • P3

📍 SPECIALIST ONE DAY SURGERY- PAIN — 6711 TOWPATH ROAD SUITE 165, EAST SYRACUSE NY, 13057

Feb 12, 2026 → Feb 16, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Feb 18, 2026
✓ SLA Met (2 biz days early)
Active: 1 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 1 of 3 biz days used
0d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Incomplete
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 1 of 3 biz days used
Created: Feb 12, 2026 Completed: Feb 16, 2026
Business Days Used 1 / 3
0 3d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0 / 3
Feb 12 → Feb 13 Ready for Scheduling ▶ Running 1 1 / 3
Feb 13 → Feb 13 Assigned ▶ Running 0 1 / 3
Feb 13 → Feb 16 Scheduled ▶ Running 0 1 / 3
Feb 16 → Feb 16 Tech On Site ▶ Running 0 1 / 3
Feb 16 → Feb 16 Incomplete ▶ Running 0 1 / 3
Feb 16 → Feb 16 Tech On Site ▶ Running 0 1 / 3
Dispatch 0.0d
Coordinators 3.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.1 days
Over SLA
Billing
0.0 days
Created: Feb 12, 2026 Due: Feb 17, 2026 Completed: Feb 16, 2026 (1 days early)
📅
2.0 days Total Age
⏱️
2.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Darek Kirkpatrick — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 16, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567730
VT site
Closed
Troubleshoot Durabuilt procedure table Serial #: 1582 Breaks are not working correctly
Priority
Standard
Origin
Phone
Reason
New Case
Contact
Amanda Costello
Owner
Virtual Tech
Created
Feb 12, 2026
Work Orders from this Case (1)
WO-01351273 (current) Invoiced
Virtual Tech - Field Repair • Darek Kirkpatrick
Created: Feb 12, 2026 • Closed: Feb 16, 2026
Completed with minor delays
Invoiced • 20 days old
🚨
Primary Delay 2.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
1.0d / 2.0d SLA
Incomplete
0.0d
Tech On Site
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/13 KSmith -- Scheduled for Monday with Amanda. 8-10am

2/13 KSmith -- Sent email to schedule for Monday

🔧 Work Performed
REASSEMBLED FOOT BRAKE WITH PARTS PROVIDED BY CUSTOMER. FOOT END BRAKE ASSEMBLE WORKING PROPERLY.
🔍 Technician Findings
FOUND FOOT END BRAKE ASSEMBLY NOT ENGAGING. DURABUILT C-ARM TABLE PMT8000 HLT S-3506 SN1582. ASSET 13123182
⚠️ Problem Description
Troubleshoot Durabuilt procedure table Serial #: 1582 Breaks are not working correctly https://www.ebiotrack.com/workorder.php?wo=71615

Timeline

📞
Case Linked Feb 12, 8:27 AM
Case Number: 00567730
Subject: VT site
Status: Closed
📋
▶
2 Work Order Created Feb 12, 8:50 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 13, 8:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 23h 24m
🗓️
▶
2 Status: Scheduled Feb 13, 9:06 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-16T13:00:00.000+0000
⏳ 1.0 business days
⏱️
▶
3 2x Labor Added Feb 16, 7:28 AM
2x Labor Added → Status: Tech On Site → Status: Tech On Site
🔧
Status: Tech On Site by Darek Kirkpatrick
From: Scheduled, Tech On Site
To: Tech On Site, Incomplete
Duration in Previous: 2d 22h, 0m
🔧
Status: Tech On Site by Darek Kirkpatrick
From: Incomplete
To: Tech On Site
Duration in Previous: 0m
⏱️
▶
2 Labor Added Feb 16, 8:28 AM
Labor Added → Status: Completed
✔️
Status: Completed by Darek Kirkpatrick
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 58m, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Feb 18, 1:16 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⚠️ 6.0 business days
🧾
Invoice Created Feb 25, 3:34 PM
Invoice Number: SM-254285

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00567730
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
N/A
Technician
Darek Kirkpatrick
Scheduled
Feb 16, 8:00 AM
Created
Feb 12, 8:50 AM
Invoice #
SM-254285

Work Details (3)

Name Type Status Qty Amount Date
WL-03106788 Labor Open 0.5 $45.00 Feb 16, 7:28 AM
WL-03106789 Travel Open 6 - Feb 16, 7:28 AM
WL-03106823 Labor Open 1 $149.00 Feb 16, 8:28 AM

Details