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WO-01351410 ↗ ServiceMax

SUVETO HOC BALLARD • Asset Tagging • PSM

📍 SUVETO HEART OF CHELSEA GROUP — 16 DUPONT ST, BROOKLYN NY, 11222

Feb 12, 2026 → Feb 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (2 biz days early)
Active: 8 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 17, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 2 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 24, 2026
5 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 8 of ? biz days used
Created: Feb 12, 2026 Completed: Feb 25, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0
Feb 12 → Feb 17 Ready for Scheduling ▶ Running 2 2
Feb 17 → Feb 17 Assigned ▶ Running 0 2
Feb 17 → Feb 24 Scheduled ▶ Running 5 7
Feb 24 → Feb 25 Tech On Site ▶ Running 1 8
Dispatch 0.0d
Coordinators 8.5d
Field Work 1.4d
Billing 4.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
8.5 days
Over SLA
Field Work
1.4 days
Over SLA
Billing
4.4 days
Over SLA
Created: Feb 12, 2026 Due: Feb 27, 2026 Completed: Feb 25, 2026 (2 days early)
📅
7.9 days Total Age
⏱️
6.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
9.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567765
eBiotrack - New Inspection Created
Closed
Inspection: Asset Tagging https://www.ebiotrack.com/inspection.php?iid=33045
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dr. Tristan Hackney
Owner
Jessica Sells
Created
Feb 12, 2026
Work Orders from this Case (1)
WO-01351410 (current) Invoiced
Asset Tagging • Chris Galasso
Created: Feb 12, 2026 • Closed: Feb 24, 2026
Completed with minor delays
Invoiced • 20 days old
🚨
Primary Delay 6.0 days stuck in "Scheduled"
⏱️
Total Delay 9.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.5d / 1.0d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Billing Review
1.6d / 2.0d SLA
Ready to Bill
2.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/27/26 DPatton -Customer is not part of EBT subscription services.. chatter to Dylan

2/17 KSmith -- Scheduled for 2/24 with Tristan. 9-11am

2/16 KSmith -- Sent email to schedule for 2/24 (CG)

2/13 KSmith -- Shawn is checking with Matt if one of the Philly techs can cover this. Our NY/NJ techs are booked the rest of the month.

🔧 Work Performed
ASSET TAGGED 92 PIECES
🔍 Technician Findings
ASSET TAGGING ONLY; 92 PIECES
⚠️ Problem Description
Inspection: Asset Tagging https://www.ebiotrack.com/inspection.php?iid=33045

Timeline

📞
Case Linked Feb 12, 9:24 AM
Case Number: 00567765
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 12, 2:45 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Feb 17, 8:10 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 4d 17h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-24T15:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Chris Galasso Feb 24, 11:16 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 3h
⏱️
2x Labor Added Feb 24, 1:47 PM
Type: Labor
Status: Open
Qty: 3, 2.5
🚗
▶
2 2x Travel Added Feb 24, 10:19 PM
2x Travel Added → Status: Completed
✔️
Status: Completed by Chris Galasso
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 11h 2m, 0m
⏳ 3.2 business days
💵
Status: Billing Review by Diane Patton Feb 27, 2:33 PM
From: Closed
To: Billing Review
Duration in Previous: 2d 16h
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 2, 12:17 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 2d 21h
⏳ 3.0 business days
📨
Status: Invoice Pending by Diane Patton Mar 4, 1:46 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 1h
💰
Status: Invoiced by Diane Patton Mar 4, 1:52 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
🧾
Invoice Created Mar 4, 5:29 PM
Invoice Number: SM-255587

Bottlenecks

Ready for Scheduling
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

📞
Case 00567765
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Asset Tagging
Branch
N/A
Technician
Chris Galasso
Scheduled
Feb 24, 10:00 AM
Created
Feb 12, 2:45 PM
Invoice #
SM-255587

Work Details (4)

Name Type Status Qty Amount Date
WL-03117794 Labor Open 3 $1,176.00 Feb 24, 1:47 PM
WL-03117795 Labor Open 2.5 $0.00 Feb 24, 1:47 PM
WL-03118801 Travel Open 99 $275.00 Feb 24, 10:19 PM
WL-03118802 Expenses Open 1 $0.00 Feb 24, 10:19 PM

Details