Primary Delay5.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay8.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.5d / 1.0d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
3.8d / 1.0d SLA
Incomplete
0.0d
Billing Review
2.5d / 2.0d SLA
WO Correction Needed
0.0d
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/3/26 DPatton - Spoke w/ MB, WO should not have been in Corrections for Asset Tagging devices not listed in ebt. Customer not set up for subscription services in eBT.
2/27/26 DPatton -Customer is not part of EBT subscription services.. chatter to Dylan
2/20 KSmith -- 212-470-1291 Anthony's direct number. Scheduled for 2/24. 1pm-3pm
2/19 KSmith -- Left VM to schedule for 2/24. Sending email as well. (CG)
2/17 KSmith -- Sent email to schedule for 2/24 (CG)
2/16 KSmith -- Sent email to schedule for 2/24 (CG)
2/13 KSmith -- Shawn is checking with Matt if one of the Philly techs can cover this. Our NY/NJ techs are booked the rest of the month.
212-470-1291 Anthony's direct number. Scheduled for 2/24. 1pm-3pm
📧
Email: Re: SUVETO HEART OF CHELSEA WEST V -- EMSAR Inspection -- WO-01351423
Completed Feb 19, 2026
To: anthony.sanchez@heartofchelsea.com
CC:
BCC:
Attachment: --none--
Subject: Re: SUVETO HEART OF CHELSEA WEST V -- EMSAR Inspection -- WO-01351423
Body:
Hi Anthony,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at SUVETO HEART OF CHELSEA WEST V located at 544 Hudson St?
If not, would you have the contact information of the person I need to speak with?
If you are the
📋
Outbound to +14439947109
Completed Feb 19, 2026
Left VM to schedule for 2/24. Sending email as well.
📧
Email: Re: SUVETO HEART OF CHELSEA WEST V -- EMSAR Inspection -- WO-01351423
Completed Feb 17, 2026
To: anthony.sanchez@heartofchelsea.com
CC:
BCC:
Attachment: --none--
Subject: Re: SUVETO HEART OF CHELSEA WEST V -- EMSAR Inspection -- WO-01351423
Body:
Hi Anthony,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at SUVETO HEART OF CHELSEA WEST V located at 544 Hudson St?
If not, would you have the contact information of the person I need to speak with?
If you are the
📧
Email: SUVETO HEART OF CHELSEA WEST V -- EMSAR Inspection -- WO-01351423
Completed Feb 16, 2026
To: anthony.sanchez@heartofchelsea.com
CC:
BCC:
Attachment: --none--
Subject: SUVETO HEART OF CHELSEA WEST V -- EMSAR Inspection -- WO-01351423
Body:
Hi Anthony,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at SUVETO HEART OF CHELSEA WEST V located at 544 Hudson St?
If not, would you have the contact information of the person I need to speak with?
If you are the correc
Feb 27, 2026 2:45pm
hi @Dylan Nakoff This customer is not set up for EBT subscription services. Does this mean we bill the location instead of MWI? Please advise.. thank you! @Yecenia Campos
Mar 3, 2026 10:46am
hi @Chris Galasso @Matthew Bateman Please complete equipment report in EBT for SO# 2862939-25678-33046 and return WO to close. Thank you!
📅
WO-01351423 - Asset Tagging - NEW YORK - SUVETO HEART OF CHELSEA WEST V
Feb 24, 2026 2:00pm – 5:00pm
Work Order: WO-01351423
Account: SUVETO HOC BALLARD
Customer Case Number:
Location: SUVETO HEART OF CHELSEA WEST V
Address: 544 HUDSON ST, NEW YORK, NY 10014
Manufacturer:
Model #:
Serial #:
Contact Name: Anthony Sanchez
Contact Phone: 443-994-7109
Contact Email: anthony.sanchez@heartofchelsea.c