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WO-01351434 ↗ ServiceMax

Lovet Pet Health Care (Formerly Arizona Pet) • Virtual Tech - Field Repair • P3

📍 Lovet Pet Health Care - Surprise Animal Hospital - 8015 — 13954 W. Waddell Rd., Suite 109, Surprise AZ, 85379

Feb 12, 2026 → Feb 17, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Feb 18, 2026
✓ SLA Met (1 biz days early)
Active: 2 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 1 of 3 biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 17, 2026
1 business day (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 2 of 3 biz days used
Created: Feb 12, 2026 Completed: Feb 17, 2026
Business Days Used 2 / 3
0 3d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0 / 3
Feb 12 → Feb 13 Ready for Scheduling ▶ Running 1 1 / 3
Feb 13 → Feb 13 Assigned ▶ Running 0 1 / 3
Feb 13 → Feb 17 Scheduled ▶ Running 1 2 / 3
Feb 17 → Feb 17 Tech On Site ▶ Running 0 2 / 3
Dispatch 0.0d
Coordinators 3.7d
Field Work 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.7 days
Over SLA
Field Work
0.3 days
Created: Feb 12, 2026 Due: Feb 17, 2026 Completed: Feb 18, 2026 (on time)
📅
2.4 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
2.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567922
Closed
Troubleshoot overpressure issue. Model: iM3 - Pro 2000 Model Type: Dental Delivery Unit Custom Field: Notes: Asset ID: 13105056 Site: Lovet Pet Health Care (Formerly Arizona Pet) - Lovet Pet Health Care - Surprise Animal Hospital - 8015 Department:Depreciation Start Date:Physical Location:Depreciation Term: yrsSerial #: N/A it is building up to much pressure a popping off the valve Torie Davis 623-584-8160 torie.davis@lovet.com
Priority
Critical
Origin
Phone
Reason
New Case
Contact
Torie Davis
Owner
Virtual Tech
Created
Feb 12, 2026
Work Orders from this Case (1)
WO-01351434 (current) Invoiced
Virtual Tech - Field Repair • Tyler Bollman
Created: Feb 12, 2026 • Closed: Feb 17, 2026
Completed with minor delays
Invoiced • 20 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Assigned
0.6d / 0.5d SLA
Scheduled
1.6d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/12/26 CDempsey- Wo just created today.

🔧 Work Performed
Tested both and found the pressure settings were off on both, adjusted and set pressure for each handpiece on both dena machines restoring normal operation
🔍 Technician Findings
Multiple issues on both dental machines reported
⚠️ Problem Description
Troubleshoot overpressure issue. Model: iM3 - Pro 2000 Model Type: Dental Delivery Unit Custom Field: Notes: Asset ID: 13105056 Site: Lovet Pet Health Care (Formerly Arizona Pet) - Lovet Pet Health Care - Surprise Animal Hospital - 8015 Department:Depreciation Start Date:Physical Location:Depreciation Term: yrsSerial #: N/A it is building up to much pressure a popping off the valve Torie Davis 623-584-8160 torie.davis@lovet.com https://www.ebiotrack.com/workorder.php?wo=71643

Timeline

📞
Case Linked Feb 12, 12:52 PM
Case Number: 00567922
Subject:
Status: Closed
📋
▶
2 Work Order Created Feb 12, 3:36 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Feb 13, 9:03 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Tyler Bollman
🗓️
▶
2 Status: Scheduled Feb 13, 2:08 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-17T21:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 13, 2:19 PM
Scheduled For: 2026-02-17T21:30:00.000+0000
⏳ 2.0 business days
⏱️
2x Labor Added Feb 17, 3:27 PM
Type: Labor, Travel
Status: Open
Qty: 1, 35
🔧
Status: Tech On Site by Tyler Bollman Feb 17, 4:20 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 2h
⏱️
3x Labor Added Feb 17, 5:33 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 12
✔️
Status: Completed by Tyler Bollman Feb 17, 6:01 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 40m
🏁
Status: Closed by Tyler Bollman Feb 17, 7:01 PM
From: Completed
To: Closed
Duration in Previous: 59m
⏳ 3.6 business days
📄
Status: Ready to Bill by Diane Patton Feb 20, 10:55 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 15h, 0m
⏳ 1.0 business days
🧾
Invoice Created Feb 22, 1:47 PM
Invoice Number: SM-254582

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours
Assigned
Duration: 5.1 business hours (threshold: 4.0 business hours)
Exceeded by 1.1 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00567922
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
N/A
Technician
Tyler Bollman
Scheduled
Feb 17, 4:30 PM
Created
Feb 12, 3:36 PM
Invoice #
SM-254582

Work Details (5)

Name Type Status Qty Amount Date
WL-03108876 Labor Open 1 $118.50 Feb 17, 3:27 PM
WL-03108877 Travel Open 35 - Feb 17, 3:27 PM
WL-03109162 Labor Open 0.5 $0.00 Feb 17, 5:33 PM
WL-03109163 Travel Open 12 - Feb 17, 5:33 PM
WL-03109164 Labor Open 2 $298.00 Feb 17, 5:33 PM

Details