Zone 1
NWD tripping the breaker and smells hot
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
2/16 MOwens Called and spoke to Helen Hill and told her the part will deliver on 2/17. She will have them ready for when the tech goes onsite. Scheduled the repair visit for arrival between 7:30-8am on 2/19.
Your shipment
1ZE444250371897004
Estimated delivery
Tomorrow, February 17, between 9:45 A.M. - 12:45 P.M.
2/13/2026jsells
Ship To Name: VCA Parkway Animal Hospital
Ship To Address: 1610 Old Apex Rd
Ship To City/State: CARY, NC 27513-5719
Waybill (Tracking #): 1ZE444250371897004
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 13-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-10453-00 SERIAL #: DESCRIPTION: KIT, MIDMARK 1000 COMPRESSOR CHECK VALVE
LINE NO: 2.1 QTY: 1 ITEM: 002-10426-00 SERIAL #: DESCRIPTION: KIT, MIDMARK 1000 PM
2/12/2026jsells
spoke with Sofie, and I gave her the work order number and let her know someone would be calling to schedule
🔧Work Performed
2-19-26 CTM - Performed repair on Midmark VetPro 1000 by replacing compressor check valve and perform Midmark 1000 pm . TESTED PASS Notified POC Helen Hill of findings and completion.
🔍Technician Findings
2-19-26 CTM - Perform repair on Midmark VetPro 1000 by replacing compressor check valve and perform Midmark 1000 pm . Notify POC Helen Hill of findings and completion.
⚠️Problem Description
Zone 1
NWD tripping the breaker and smells hot
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📋
Outbound to +19194600741
Completed Feb 16, 2026
Called and spoke to Helen Hill and told her the part will deliver on 2/17. She will have them ready for when the tech goes onsite. Scheduled the repair visit for arrival between 7:30-8am on 2/19.
📋
Outbound to +19194600741
Completed Feb 12, 2026
spoke with Sofie, and I gave her the work order number and let her know someone would be calling to schedule
Work Order: WO-01351441
Account: MIDMARK
Customer Case Number: SR 1538078
Location: VCA Parkway Animal Hospital
Address: 1610 Old Apex Rd, CARY, NC 27513
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V2225865
Contact Name: Helen Hill
Contact Phone: 19194600741
Contact Email:
PDF
00567873 SRA
Feb 12, 2026
PDF
VETPRO 2.19.26
Feb 19, 2026
Timeline
📞
Case Linked Feb 12, 11:45 AM
Case Number:00567873
Subject:Repair
Status:Closed
📋
▶
3
Work Order Created Feb 12, 3:57 PM
Work Order Created → 2x Parts Added → Status: Ready for Scheduling
🔩
2x Parts Added
Type:Parts
Status:Open
Qty:1
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Technician Assigned Feb 12, 4:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:13m, 0m
📅
Status: Ready for Scheduling by Jessica SellsFeb 13, 3:14 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:22h 59m
⏳1.0 business days
👷
▶
2
Status: Assigned Feb 16, 11:30 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician:Christopher Morning
🗓️
▶
2
Status: Scheduled Feb 16, 12:29 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-19T13:00:00.000+0000
⏳2.9 business days
🔧
Status: Tech On Site by Christopher MorningFeb 19, 7:33 AM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 19h
⏱️
2x Labor Added Feb 19, 7:50 AM
Type:Labor, Travel
Status:Open
Qty:0.75, 24
⏱️
▶
2
Labor Added Feb 19, 12:12 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:4h 39m, 0m
⏳3.0 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 23, 5:53 PM
From:Closed
To:Ready to Bill
Duration in Previous:4d 5h
📨
▶
2
Status: Invoice Pending Feb 24, 2:13 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number:SM-254782
Bottlenecks
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)