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WO-01351458 ↗ ServiceMax

PLANNED PARENTHOOD OF GREATER NEW YORK • Misc. Inspection • P5

📍 Brooklyn 44 Court Planned Parenthood — 44 COURT STREET 4TH FLOOR, BROOKLYN NY, 11201

Feb 12, 2026 → Mar 2, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 20, 2026
✗ SLA Missed (7 biz days late)
Active: 12 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 3, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Feb 13 → Feb 17, 2026
1 business day (counted)
Running total: 2 of 5 biz days used
▶ Clock Running
Status: Entered
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 2 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 2 of 5 biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 23, 2026
4 business days (counted)
Running total: 6 of 5 biz days used
▶ Clock Running
Status: Entered
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 6 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 7 of 5 biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 24 → Mar 3, 2026
5 business days (counted)
Running total: 12 of 5 biz days used
Created: Feb 12, 2026 Completed: Mar 3, 2026
Business Days Used 12 / 5
0 5d budget +7d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Feb 12 → Feb 12 Created ▶ Running 0 0 / 5
Feb 12 → Feb 13 Ready for Scheduling ▶ Running 1 1 / 5
Feb 13 → Feb 17 Assigned ▶ Running 1 2 / 5
Feb 17 → Feb 17 Entered ▶ Running 0 2 / 5
Feb 17 → Feb 17 Assigned ▶ Running 0 2 / 5
Feb 17 → Feb 23 Scheduled ▶ Running 4 6 / 5
Feb 23 → Feb 23 Entered ▶ Running 0 6 / 5
Feb 23 → Feb 24 Assigned ▶ Running 1 7 / 5
Feb 24 → Mar 3 Scheduled ▶ Running 5 12 / 5
Dispatch 0.0d
Coordinators 14.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
14.8 days
Over SLA
Created: Feb 12, 2026 Due: Feb 19, 2026 Completed: Mar 3, 2026 (11 days late)
📅
11.4 days Total Age
⏱️
5.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
8.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567850
Brooklyn
Closed
Miscellaneous Inspection 2 HemoCue machines that need to be inspected. https://www.ebiotrack.com/omnicor/inspection.php?iid=10559
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tricia Schafroth
Owner
Kimberly Hardison
Created
Feb 12, 2026
Work Orders from this Case (1)
WO-01351458 (current) Closed
Misc. Inspection • Edward Arias
Created: Feb 12, 2026 • Closed: Mar 2, 2026
Completed with minor delays
Closed • 20 days old
🚨
Primary Delay 5.0 days stuck in "Scheduled"
⏱️
Total Delay 8.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
3.9d / 0.5d SLA
Scheduled
9.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/24 KSmith -- Rescheduled for 3/2 with Victoria. 10am-12pm on WO-01350984

2/24 KSmith -- Sent email to reschedule for 3/2

2/23 KSmith -- Need to reschedule due to the inclement weather that hit the area yesterday. Sent email to Victoria to reschedule for tomorrow

2/17 KSmith -- Scheduled for 2/23 with Victoria. 11am-1pm

2/16 KSmith -- Sent email to schedule for 2/23 (CG) on WO-01350984

2/13 KSmith -- Victoria is on PTO until 2/17. Please schedule with

WO-01350984 & WO-01350986

🔧 Work Performed
Asset tagged and inspected 1 Hemocue and ultrasound machine
🔍 Technician Findings
1 Hemocue and one ultrasound machine needed inspection
⚠️ Problem Description
Miscellaneous Inspection 2 HemoCue machines that need to be inspected. https://www.ebiotrack.com/omnicor/inspection.php?iid=10559

Timeline

📞
Case Linked Feb 12, 11:12 AM
Case Number: 00567850
Subject: Brooklyn
Status: Closed
📋
▶
2 Work Order Created Feb 12, 4:40 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Feb 13, 11:16 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18h 34m
⏳ 2.0 business days
🆕
▶
4 Status: Entered Feb 17, 9:27 AM
Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Chris Galasso
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-23T17:00:00.000+0000
⚠️ 5.0 business days
🆕
▶
2 Status: Entered Feb 23, 11:20 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Edward Arias
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Feb 24, 3:16 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-02T16:00:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Mar 2, 7:45 PM
Labor Added → Status: Completed
✔️
Status: Completed by Edward Arias
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 4h, 0m

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days

🔗 Related Artifacts

📞
Case 00567850
Closed

ℹ️ Work Order Details

Status
Closed
Priority
P5
Type
Misc. Inspection
Branch
N/A
Technician
Edward Arias
Scheduled
Mar 2, 11:00 AM
Created
Feb 12, 4:40 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03127026 Labor Open 0.75 $111.75 Mar 2, 7:45 PM

Details