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WO-01351556 ↗ ServiceMax

Bellefaire JCB Health Clinic • Relocation • P3

📍 Bellefaire JCB Health Clinic — 22001 Fairmount Boulevard, Bldg E, Shaker Heights OH, 44118

Feb 13, 2026 → Feb 20, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Feb 19, 2026
✗ SLA Missed (1 biz days late)
Active: 4 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Feb 21, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 20, 2026
4 business days (counted)
Running total: 4 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 21, 2026
0 business days (counted)
Running total: 4 of 3 biz days used
Created: Feb 13, 2026 Completed: Feb 21, 2026
Business Days Used 4 / 3
0 3d budget +1d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0 / 3
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0 / 3
Feb 13 → Feb 13 Assigned ▶ Running 0 0 / 3
Feb 13 → Feb 20 Scheduled ▶ Running 4 4 / 3
Feb 20 → Feb 21 Tech On Site ▶ Running 0 4 / 3
Dispatch 0.0d
Coordinators 5.1d
Field Work 0.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
5.1 days
Over SLA
Field Work
0.8 days
Billing
0.0 days
Created: Feb 13, 2026 Due: Feb 18, 2026 Completed: Feb 21, 2026 (2 days late)
📅
5.0 days Total Age
⏱️
4.9d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
4.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558967
asked DYlan if this should be a repair or inspection 2/13
Closed
Q-00032057 https://www.ebiotrack.com/workorder.php?wo=71674 John is requesting a quote to have these 3 items moved from Building B to Building E: Otoscope BP cuff Thermometer charging station Please schedule this service with WO-01327128
Priority
Standard
Origin
Email
Reason
New Case
Contact
John Benko
Owner
Jessica Sells
Created
Jan 14, 2026
Work Orders from this Case (1)
WO-01351556 (current) Invoiced
Relocation • Jordan Moceri
Created: Feb 13, 2026 • Closed: Feb 20, 2026
Completed with minor delays
Invoiced • 19 days old
🚨
Primary Delay 4.9 days stuck in "Scheduled"
⏱️
Total Delay 4.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.9d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/13/2026 CRamen spoke with John and he requested Friday 2/20/2026 with tech arrival between 10-12 (earlier is better if possible). ohn is requesting a quote to have these 3 items moved from Building B to Building E: Otoscope, BP cuff

Thermometer charging station. Tech to call John upon arrival 216-469-7487. 

🔧 Work Performed
removed items and took to building E. removed items on wall in E and installed new items and wall mount. tested and all functions working
🔍 Technician Findings
moving wall mount and wall transformer, wall mounted bp, and thermometer to another building
⚠️ Problem Description
Q-00032057 https://www.ebiotrack.com/workorder.php?wo=71674 John is requesting a quote to have these 3 items moved from Building B to Building E: Otoscope BP cuff Thermometer charging station Please schedule this service with WO-01327128

Timeline

📞
Case Linked Jan 14, 11:50 AM
Case Number: 00558967
Subject: asked DYlan if this should be a repair or inspection 2/13
Status: Closed
🚨 22.0 business days
📋
▶
2 Work Order Created Feb 13, 10:22 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 13, 11:52 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 30m
🗓️
▶
2 Status: Scheduled Feb 13, 12:03 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-20T15:00:00.000+0000
⚠️ 5.0 business days
📅
▶
2 Dispatch Scheduled Feb 20, 8:27 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-20T16:00:00.000+0000, 2026-02-20T15:00:00.000+0000
🔧
Status: Tech On Site by Jordan Moceri Feb 20, 12:29 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 0h
⏱️
▶
2 3x Labor Added Feb 20, 11:17 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jordan Moceri
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 10h 48m, 0m
⏳ 3.1 business days
📄
▶
3 Status: Ready to Bill Feb 25, 11:37 AM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-254877
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00558967
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Relocation
Branch
N/A
Technician
Jordan Moceri
Scheduled
Feb 20, 10:00 AM
Created
Feb 13, 10:22 AM
Invoice #
SM-254877

Work Details (3)

Name Type Status Qty Amount Date
WL-03114954 Labor Open 1 $149.00 Feb 20, 11:17 PM
WL-03114955 Labor Open 3.0333333333333 $484.25 Feb 20, 11:17 PM
WL-03114956 Travel Open 190 $0.00 Feb 20, 11:17 PM

Details