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WO-01351589 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Praxis Health — 9555 SW Barnes Rd, Ste 201, Portland OR, 97225

Feb 13, 2026 → Feb 18, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 20, 2026
✓ SLA Met (2 biz days early)
Active: 2 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 18, 2026
2 business days (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 2 of 4 biz days used
Created: Feb 13, 2026 Completed: Feb 18, 2026
Business Days Used 2 / 4
0 4d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0 / 4
Feb 13 → Feb 18 Ready for Scheduling ▶ Running 2 2 / 4
Feb 18 → Feb 18 Assigned ▶ Running 0 2 / 4
Feb 18 → Feb 18 Scheduled ▶ Running 0 2 / 4
Feb 18 → Feb 18 Tech On Site ▶ Running 0 2 / 4
Dispatch 0.0d
Coordinators 3.5d
Field Work 1.2d
Billing 1.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.5 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
1.0 days
Created: Feb 13, 2026 Due: Feb 19, 2026 Completed: Feb 19, 2026 (on time)
📅
3.5 days Total Age
⏱️
2.9d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568224
Repair
Closed
Travel Zone 1 Dispatch Type Repair Email mzjeylani@gopxh.com PROBLEM SUMMARY WD-door is jammed and not opening ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Critical
Origin
Web
Reason
New Case
Contact
Muna Jeylani
Owner
Leona Coonrod
Created
Feb 13, 2026
Work Orders from this Case (1)
WO-01351589 (current) Invoiced
Repair • Jason Morris
Created: Feb 13, 2026 • Closed: Feb 18, 2026
Completed with minor delays
Invoiced • 19 days old
🚨
Primary Delay 2.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.9d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
0.6d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2-18 Mburris called and set with Beth 2-18 11am

2/13/2026jsells

Ship To Name: Praxis Health Ship To Address: 9555 SW Barnes Rd Ste 201 Ship To City/State: Portland, OR 97225-6654 Waybill (Tracking #): 1ZE444250171345363 Carrier: UPS-Air-Next Day Air The following items have shipped from Midmark Corporation on: 13-FEB-2026 LINE NO: 1.1 QTY: 1 ITEM: 002-10896-00 SERIAL #: DESCRIPTION: KIT, M9/M11-05X DOOR MOTOR ASSY


2/13/26 lcoonrod

only has options for providers or patients. cannot reach anyone. will send email.

🔧 Work Performed
Ran motor cycle 10 times with no issues. Reseated M9 cassette. Filled reservoir with water and performed full cycle with no issues.
🔍 Technician Findings
Cycle ran without water causing door to lock. M9 tray cassette out of position causing binding on door/seal pressure.
⚠️ Problem Description
Travel Zone 1 Dispatch Type Repair Email mzjeylani@gopxh.com PROBLEM SUMMARY WD-door is jammed and not opening ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark M9 (Series) (-001 thru -042) Self Contained Steam Sterilizer

Timeline

📞
Case Linked Feb 13, 11:16 AM
Case Number: 00568224
Subject: Repair
Status: Closed
📋
Work Order Created Feb 13, 11:22 AM
Work Order: WO-01351589
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Leona Coonrod Feb 13, 11:29 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 7m
⏳ 3.0 business days
👷
▶
2 Status: Assigned Feb 18, 9:15 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician: Jason Morris
📅
▶
2 Dispatch Scheduled Feb 18, 9:25 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 9m
🔧
Status: Tech On Site by Jason Morris Feb 18, 2:03 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4h 38m
⏱️
4x Labor Added Feb 18, 3:11 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 42
✔️
Status: Completed by Jason Morris Feb 18, 3:18 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 14m
⏱️
▶
2 Labor Added Feb 18, 11:39 PM
Labor Added → Status: Closed
🏁
Status: Closed by Jason Morris
From: Completed
To: Closed
Duration in Previous: 8h 21m
⏳ 2.0 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 20, 7:59 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 20h
⏳ 1.5 business days
📨
▶
2 Status: Invoice Pending Feb 23, 6:35 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254721

Bottlenecks

Ready for Scheduling
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Completed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00568224
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Jason Morris
Scheduled
Feb 18, 2:00 PM
Created
Feb 13, 11:22 AM
Invoice #
SM-254721

Work Details (5)

Name Type Status Qty Amount Date
WL-03110628 Labor Open 1.5 $0.00 Feb 18, 3:11 PM
WL-03110629 Labor Open 1.5 $165.00 Feb 18, 3:11 PM
WL-03110630 Travel Open 42 $110.00 Feb 18, 3:11 PM
WL-03110631 Travel Open 42 $0.00 Feb 18, 3:11 PM
WL-03111527 Labor Open 1.5 $0.00 Feb 18, 11:39 PM

Details