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WO-01351620 ↗ ServiceMax

FMBCNC, LLC • Misc. Inspection • P5

📍 FastMed - Wilkinson Boulevard (3300-3329) — 3250 Wilkinson Blvd, Suite I, Charlotte NC, 28208

Feb 13, 2026 → Feb 18, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 23, 2026
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 18, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 2 of 5 biz days used
Created: Feb 13, 2026 Completed: Feb 18, 2026
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0 / 5
Feb 13 → Feb 16 Ready for Scheduling ▶ Running 0 0 / 5
Feb 16 → Feb 16 Assigned ▶ Running 0 0 / 5
Feb 16 → Feb 18 Scheduled ▶ Running 2 2 / 5
Feb 18 → Feb 18 Tech On Site ▶ Running 0 2 / 5
Dispatch 0.0d
Coordinators 2.8d
Field Work 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.8 days
Field Work
0.0 days
Created: Feb 13, 2026 Due: Feb 20, 2026 Completed: Feb 18, 2026 (2 days early)
📅
2.8 days Total Age
⏱️
3.2d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
2.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00567176
FastMed - Wilkinson Boulevard (3300-3329) (needs quote)
Closed
Q-00032513 Miscellaneous Equipment Inspection We are relocating an AED from a closed location to an existing location (Wilkinson Blvd.) They were just inspected. How do we go about getting someone to return to inspect the AED? Cost? Added reinspect the Fridge at this location https://www.ebiotrack.com/inspection.php?iid=33065
Priority
Standard
Origin
Email
Reason
New Case
Contact
Neal Icenhour
Owner
Sherry Reich
Created
Feb 10, 2026
Work Orders from this Case (1)
WO-01351620 (current) Invoiced
Misc. Inspection • Eric Colon
Created: Feb 13, 2026 • Closed: Feb 18, 2026
Completed with minor delays
Invoiced • 19 days old
🚨
Primary Delay 3.2 days stuck in "Closed"
⏱️
Total Delay 2.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.8d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
3.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/16 MOwens Neal replied back that 2/18 between 2-5pm works for the visit.

2/16 MOwens Called to speak to Neal. Left a vm for him to call back. Sent email to Neal as well.

🔧 Work Performed
2/18/26- EColon- Arrived onsite and checked in with front desk. Completed inspection on 2 items (AED and Lab refrigerator). Inspection complete
🔍 Technician Findings
Misc Inspection
⚠️ Problem Description
Q-00032513 Miscellaneous Equipment Inspection We are relocating an AED from a closed location to an existing location (Wilkinson Blvd.) They were just inspected. How do we go about getting someone to return to inspect the AED? Cost? Added reinspect the Fridge at this location https://www.ebiotrack.com/inspection.php?iid=33065

Timeline

📞
Case Linked Feb 10, 2:59 PM
Case Number: 00567176
Subject: FastMed - Wilkinson Boulevard (3300-3329) (needs quote)
Status: Closed
⏳ 4.0 business days
📋
▶
2 Work Order Created Feb 13, 12:36 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
⏳ 1.0 business days
👷
▶
2 Technician Assigned Feb 16, 11:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 22h
🗓️
▶
2 Status: Scheduled Feb 16, 4:33 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-18T20:00:00.000+0000
⏳ 2.0 business days
🚗
Travel Added Feb 18, 11:32 AM
Type: Travel
Status: Open
Qty: 66
🚗
Travel Added Feb 18, 1:01 PM
Type: Travel
Status: Open
Qty: 92
🔧
▶
3 Status: Tech On Site Feb 18, 4:56 PM
Status: Tech On Site → 3x Labor Added → Status: Completed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1.5, 0.5, 2
✔️
Status: Completed by Eric Colon
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4m, 0m
⏳ 3.9 business days
📄
▶
2 Status: Ready to Bill Feb 23, 10:07 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254644

Bottlenecks

Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

📞
Case 00567176
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
N/A
Technician
Eric Colon
Scheduled
Feb 18, 3:00 PM
Created
Feb 13, 12:36 PM
Invoice #
SM-254644

Work Details (5)

Name Type Status Qty Amount Date
WL-03110215 Travel Open 66 $0.00 Feb 18, 11:32 AM
WL-03110367 Travel Open 92 $0.00 Feb 18, 1:01 PM
WL-03110841 Labor Open 1.5 $0.00 Feb 18, 5:00 PM
WL-03110842 Labor Open 0.5 $80.00 Feb 18, 5:00 PM
WL-03110843 Labor Open 2 $170.00 Feb 18, 5:00 PM

Details