Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351650 ↗ ServiceMax

Oak Street Health • Misc. Inspection • P7

📍 Oak Street Health - New Britain — 179 Columbus Blvd., New Britain CT, 06051

Feb 13, 2026 → Feb 25, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 25, 2026
✗ SLA Missed
Active: 7 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
1d
▶ Clock Running
Status: Assigned
Feb 13 → Feb 17, 2026
1 business day (counted)
Running total: 1 of 7 biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 24, 2026
5 business days (counted)
Running total: 6 of 7 biz days used
▶ Clock Running
Status: Entered
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 6 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 6 of 7 biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 7 of 7 biz days used
Created: Feb 13, 2026 Completed: Feb 25, 2026
Business Days Used 7 / 7
0 7d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0 / 7
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0 / 7
Feb 13 → Feb 17 Assigned ▶ Running 1 1 / 7
Feb 17 → Feb 24 Scheduled ▶ Running 5 6 / 7
Feb 24 → Feb 24 Entered ▶ Running 0 6 / 7
Feb 24 → Feb 24 Assigned ▶ Running 0 6 / 7
Feb 24 → Feb 25 Scheduled ▶ Running 1 7 / 7
Dispatch 0.0d
Coordinators 9.5d
Billing 1.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
9.5 days
Over SLA
Billing
1.4 days
Over SLA
Created: Feb 13, 2026 Due: Feb 24, 2026 Completed: Feb 25, 2026 (on time)
📅
7.6 days Total Age
⏱️
5.9d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
5.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00567616
Oak Street Health - 48 Hour - 144205: New Work Order Assigned
Closed
Work Order #144205: 7 Exam bed Inspection Misc Inspection to Perform full functional testing on Exam Beds in Rooms 1,2,35,7,9 and 11.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Samantha Steinmark
Owner
Virtual Tech
Created
Feb 11, 2026
Work Orders from this Case (2)
WO-01351345 Invoiced
Virtual Tech • Virtual Tech
Created: Feb 12, 2026 • Closed: Feb 13, 2026
WO-01351650 (current) Invoiced
Misc. Inspection • David Cavaco
Created: Feb 13, 2026 • Closed: Feb 25, 2026
Completed with minor delays
Invoiced • 19 days old
🚨
Primary Delay 5.9 days stuck in "Scheduled"
⏱️
Total Delay 5.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Scheduled
7.9d / 2.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/17 KSmith -- Scheduled for 2/25 with Samantha. 9-11am

2/17 KSmith -- Sent email to schedule for Thursday (DC)

2/16 KSmith -- Sent email to schedule for Friday

🔧 Work Performed
Exam bed Inspection
🔍 Technician Findings
Exam bed Inspection
⚠️ Problem Description
Work Order #144205: https://www.ebiotrack.com/inspection.php?iid=33230 7 Exam bed Inspection Misc Inspection to Perform full functional testing on Exam Beds in Rooms 1,2,35,7,9 and 11.

Timeline

📞
Case Linked Feb 11, 4:20 PM
Case Number: 00567616
Subject: Oak Street Health - 48 Hour - 144205: New Work Order Assigned
Status: Closed
⏳ 3.0 business days
📋
▶
2 Work Order Created Feb 13, 2:20 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Feb 13, 4:35 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Mohamed Shareed
⏳ 1.9 business days
👷
▶
3 Technician Assigned Feb 17, 11:38 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 3d 19h
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-25T15:00:00.000+0000
⚠️ 6.0 business days
🆕
▶
3 Status: Entered Feb 24, 9:53 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: David Cavaco
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-25T15:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Feb 24, 4:09 PM
Scheduled For: 2026-02-25T17:00:00.000+0000
⏱️
▶
2 5x Labor Added Feb 25, 2:56 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by DAVID CAVACO
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 5h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 26, 4:00 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 1h
⏳ 2.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 28, 1:13 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 21h
🧾
▶
2 Invoice Created Feb 28, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m

Bottlenecks

Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business hours
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours

🔗 Related Artifacts

📞
Case 00567616
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Misc. Inspection
Branch
Edge
Technician
David Cavaco
Scheduled
Feb 25, 12:00 PM
Created
Feb 13, 2:20 PM
Invoice #
SM-255246

Work Details (5)

Name Type Status Qty Amount Date
WL-03119737 Labor Open 2.5 $306.43 Feb 25, 2:56 PM
WL-03119738 Labor Open 1.5 $183.86 Feb 25, 2:56 PM
WL-03119739 Labor Open 3 $0.00 Feb 25, 2:56 PM
WL-03119740 Travel Open 121 - Feb 25, 2:56 PM
WL-03119741 Travel Open 121 - Feb 25, 2:56 PM

Details