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← WO Overview

WO-01351679 ↗ ServiceMax

MIDMARK • Repair • P4

📍 SVMF Sacramento Arden Care Center — 1651 Exposition Blvd, Sacramento CA, 95815-5149

Feb 13, 2026 → Feb 18, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 20, 2026
✓ SLA Met (1 biz days early)
Active: 3 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 18, 2026
2 business days (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 3 of 4 biz days used
Created: Feb 13, 2026 Completed: Feb 19, 2026
Business Days Used 3 / 4
0 4d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0 / 4
Feb 13 → Feb 16 Ready for Scheduling ▶ Running 0 0 / 4
Feb 16 → Feb 16 Assigned ▶ Running 0 0 / 4
Feb 16 → Feb 18 Scheduled ▶ Running 2 2 / 4
Feb 18 → Feb 19 Tech On Site ▶ Running 1 3 / 4
Dispatch 0.0d
Coordinators 2.4d
Field Work 1.0d
Billing 1.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.4 days
Field Work
1.0 days
Billing
1.0 days
Created: Feb 13, 2026 Due: Feb 23, 2026 Completed: Feb 19, 2026 (4 days early)
📅
2.7 days Total Age
⏱️
2.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568276
Repair
Closed
Zone 1 Dispatch Type Repair PROBLEM SUMMARY WD / no base function 0204 error ADDITIONAL NOTES Part shipping UPS Next Day Air. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Amanda O'Neill
Owner
Kimberly Hardison
Created
Feb 13, 2026
Work Orders from this Case (1)
WO-01351679 (current) Invoiced
Repair • Angel Rios
Created: Feb 13, 2026 • Closed: Feb 18, 2026
Completed with minor delays
Invoiced • 19 days old
🚨
Primary Delay 2.0 days stuck in "Scheduled"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/16 KHardison: Updated due date.

1ZE444250170458501

The delivery date will be provided as soon as possible.


2-16 Mburris spoke with Amanda O'Neill and set with other WO she wants both done together

2/16/26 RBerry- Sent teams message to ASC to reach out to customer to confirm if they are wanting this WO completed with WO-01349523 (scheduled).

2/15/26 RBerry- Updated due date based on parts.


2/13/2026jsells

Ship To Name: SVMF Sacramento Arden Care Center Ship To Address: 1651 Exposition Blvd Ste 201 Ship To City/State: Sacramento, CA 95815-5149 Waybill (Tracking #): 1ZE444250170458501 Carrier: UPS-Air-Next Day Air The following items have shipped from Midmark Corporation on: 13-FEB-2026 LINE NO: 1.1 QTY: 1 ITEM: 002-1747-00 SERIAL #: DESCRIPTION: KIT, SCP POWER SUPPLY PCB

2/13 KHardison, Spoke to Amanda regarding WO. Advised that a coordinator will call for scheduling.

🔧 Work Performed
Installed replacement Power Supply PCB and successfully calibrated the exam chair. Performed functional testing and confirmed all chair movements, including base operation, are functioning normally. Demonstrated proper operation to the customer, Amanda O'Neill.
🔍 Technician Findings
Arrived on site and verified base function was non-responsive. Customer supplied a replacement Power Supply PCB.
⚠️ Problem Description
Zone 1 Dispatch Type Repair PROBLEM SUMMARY WD / no base function 0204 error ADDITIONAL NOTES Part shipping UPS Next Day Air. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark Model: 630 (Series) Human Form Procedures Chair

Timeline

📞
Case Linked Feb 13, 12:15 PM
Case Number: 00568276
Subject: Repair
Status: Closed
📋
▶
2 Work Order Created Feb 13, 3:17 PM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
📅
Status: Ready for Scheduling by Kimberly Hardison Feb 13, 3:25 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8m
⏳ 1.0 business days
👷
▶
4 Technician Assigned Feb 16, 1:19 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 2d 21h, 0m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-20T21:00:00.000+0000, 2026-02-20T20:30:00.000+0000
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-20T20:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Michael Burris Feb 18, 8:49 AM
Scheduled For: 2026-02-18T18:00:00.000+0000
🔧
Status: Tech On Site by Angel Rios Feb 18, 12:54 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 23h
⏱️
4x Labor Added Feb 18, 6:27 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 2, 25
✔️
Status: Completed by Angel Rios Feb 18, 7:13 PM
From: Tech On Site
To: Completed
Duration in Previous: 6h 18m
⏱️
▶
2 Labor Added Feb 18, 9:01 PM
Labor Added → Status: Closed
🏁
Status: Closed by Angel Rios
From: Completed
To: Closed
Duration in Previous: 1h 49m
⏳ 2.4 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 20, 7:57 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 22h
⏳ 1.5 business days
📨
▶
2 Status: Invoice Pending Feb 23, 6:38 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254723

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00568276
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Angel Rios
Scheduled
Feb 18, 1:00 PM
Created
Feb 13, 3:17 PM
Invoice #
SM-254723

Work Details (6)

Name Type Status Qty Amount Date
WL-03105389 Parts Open 1 $0.00 Feb 13, 3:17 PM
WL-03111031 Labor Open 0.75 $0.00 Feb 18, 6:27 PM
WL-03111032 Labor Open 2 $220.00 Feb 18, 6:27 PM
WL-03111033 Travel Open 25 $110.00 Feb 18, 6:27 PM
WL-03111034 Travel Open 25 $0.00 Feb 18, 6:27 PM
WL-03111350 Labor Open 1.25 $0.00 Feb 18, 9:01 PM

Details