Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351686 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Nemours Alfred I DuPont Hospital — 1600 Rockland Rd, Wilmington DE, 19803

Feb 13, 2026 → Feb 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (219 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Feb 15, 2026)
0d
▶ Clock Running
Status: Created
Feb 13 → Feb 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Feb 14 → Feb 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 13, 2026 Completed: Feb 15, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 14 Created ▶ Running 0 0
Feb 14 → Feb 15 Scheduled ▶ Running 0 0
Dispatch 0.4d
Billing 1.3d
✓ SLA Met
Dispatch
0.4 days
Billing
1.3 days
Over SLA
Created: Feb 13, 2026 Due: Dec 31, 2026 Completed: Feb 15, 2026 (319 days early)
📅
0.4 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
1.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568389
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Damien Carey
Owner
Kimberly Hardison
Created
Feb 13, 2026
Work Orders from this Case (2)
WO-01351686 (current) Invoiced
FCO • Fady Khouzam
Created: Feb 13, 2026 • Closed: Feb 14, 2026
WO-01351687 Invoiced
FCO • Philmon Mehari
Created: Feb 13, 2026 • Closed: Feb 14, 2026
Completed with minor delays
Invoiced • 19 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/13/2026 RArnold -Dispatching to Fady K

🔧 Work Performed
Devices Not Corrected. Customer Refused FCO Implementation Indefinitely. Service Not Required.
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Feb 13, 3:20 PM
Case Number: 00568389
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 13, 3:50 PM
Work Order: WO-01351686
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Feb 13, 7:00 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 3h 10m
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-13T13:00:00.000+0000
⏳ 0.6 business days
⏱️
3x Labor Added Feb 14, 8:07 PM
Type: Labor
Status: Open
Qty: 1.5, 4
💵
▶
3 4x Expenses Added Feb 14, 8:15 PM
4x Expenses Added → Status: Completed → Status: Closed
✔️
Status: Completed by Fady Khouzam
From: Scheduled
To: Completed
Duration in Previous: 1d 1h
🏁
Status: Closed by Fady Khouzam
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
⏱️
Labor Added Feb 18, 12:49 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 18, 1:05 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 16h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 3h
💰
Status: Invoiced by Josh Longway Feb 20, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00568389
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Khouzam
Scheduled
Feb 13, 8:00 AM
Created
Feb 13, 3:50 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03106378 Labor Open 1.5 $0.00 Feb 14, 8:07 PM
WL-03106379 Labor Open 4 $475.00 Feb 14, 8:07 PM
WL-03106380 Labor Open 1 $310.00 Feb 14, 8:07 PM
WL-03106384 Expenses Open 1 $0.00 Feb 14, 8:15 PM
WL-03106381 Expenses Open 1 $0.00 Feb 14, 8:15 PM
WL-03106382 Expenses Open 1 $0.00 Feb 14, 8:15 PM
WL-03106383 Expenses Open 1 $0.00 Feb 14, 8:15 PM
WL-03110334 Labor Open 0.016666666666667 $76.00 Feb 18, 12:49 PM

Details