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WO-01351692 ↗ ServiceMax

BEDFORD HEIGHTS FIRE DEPARTMENT • Repair • P7

📍 Bedford Heights Fire Department — 5661 Perkins Road, Bedford Heights OH, 44146

Feb 13, 2026 → Feb 13, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 25, 2026
✓ SLA Met (7 biz days early)
Active: 0 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 14, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 14, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
Created: Feb 13, 2026 Completed: Feb 14, 2026
Business Days Used 0 / 7
0 7d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0 / 7
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0 / 7
Feb 13 → Feb 13 Assigned ▶ Running 0 0 / 7
Feb 13 → Feb 14 Scheduled ▶ Running 0 0 / 7
Dispatch 0.0d
Coordinators 0.4d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.4 days
Billing
0.0 days
Created: Feb 13, 2026 Due: Feb 24, 2026 Completed: Feb 14, 2026 (10 days early)
📅
0.4 days Total Age
⏱️
1.0d in Closed Longest Stage
🔄
5 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568399
URGENT TECH ON SITE Bedford heights FD.
Closed
Q-00032552 New control board needed for a 6390 PowerLoad. Problem: Intermittent loss of power. Parts needed: control board x1 (639007000026) Account: Bedford Heights FD Location: Bedford Heights FD POC: Kend Ledfors Phone: (440) 786-3251 Email: kenl@bedfordheights.gov Model: 6390 PowerLoad Serial: 150240706
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ken Ledford
Owner
Sherry Reich
Created
Feb 13, 2026
Work Orders from this Case (1)
WO-01351692 (current) Invoiced
Repair • Dustin Antolin
Created: Feb 13, 2026 • Closed: Feb 13, 2026
Completed on schedule
Invoiced • 19 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
0.4d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/17/26 DPatton - Adjusted parts price to align with quote

2/13/2026 BG please do not charge customer for my travel or time on site, 2 technicians were mistakenly sent to this wo. The customer should not have to pay for both.

🔧 Work Performed
Battery voltage at 12.87. Quote requested for control board and signed by customer on site. 2/13/26 Control board replaced. Unit was function tested and returned to regular service
🔍 Technician Findings
Trolley loses power when moving from transport position to load position. Amber error light lit. Control board worn.
⚠️ Problem Description
Q-00032552 New control board needed for a 6390 PowerLoad. Problem: Intermittent loss of power. Parts needed: control board x1 (639007000026) Account: Bedford Heights FD Location: Bedford Heights FD POC: Kend Ledfors Phone: (440) 786-3251 Email: kenl@bedfordheights.gov Model: 6390 PowerLoad Serial: 150240706 https://www.ebiotrack.com/workorder.php?wo=71692
📄 Description
Stryker 6390 Power-LOAD Fastener System

Timeline

📞
Case Linked Feb 13, 3:34 PM
Case Number: 00568399
Subject: URGENT TECH ON SITE Bedford heights FD.
Status: Closed
📋
▶
5 Work Order Created Feb 13, 3:57 PM
Work Order Created → Status: Ready for Scheduling → Status: Assigned → Technician Assigned → Dispatch Scheduled
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1m, 0m
👷
Technician Assigned by Charles Ramen
Technician: Dustin Antolin
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-13T19:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Feb 13, 4:12 PM
Scheduled For: 2026-02-13T18:00:00.000+0000, 2026-02-13T19:00:00.000+0000
⏱️
Labor Added Feb 13, 5:10 PM
Type: Labor
Status: Open
Qty: 3.1666666666667
🔩
3x Parts Added Feb 13, 5:18 PM
Type: Parts, Travel
Status: Open
Qty: 1, 190, 30
🚗
5x Travel Added Feb 13, 10:50 PM
Type: Travel, Labor
Status: Open
Qty: 70, 1.5, 15, 0.5, 1.75
⏱️
▶
2 2x Labor Added Feb 13, 11:17 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Dustin Antolin
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7h 16m, 0m
⏳ 1.1 business days
📄
▶
2 Status: Ready to Bill Feb 17, 12:20 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 10.0 business days
🧾
Invoice Created Mar 2, 11:59 AM
Invoice Number: SM-254186

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00568399
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Dustin Antolin
Scheduled
Feb 13, 2:00 PM
Created
Feb 13, 3:57 PM
Invoice #
SM-254186

Work Details (11)

Name Type Status Qty Amount Date
WL-03105629 Labor Open 3.1666666666667 $0.00 Feb 13, 5:10 PM
WL-03105646 Parts Open 1 $4,291.74 Feb 13, 5:18 PM
WL-03105647 Travel Open 190 $0.00 Feb 13, 5:18 PM
WL-03105648 Travel Open 30 $0.00 Feb 13, 5:18 PM
WL-03106159 Travel Open 70 $0.00 Feb 13, 10:50 PM
WL-03106157 Labor Open 1.5 $0.00 Feb 13, 10:50 PM
WL-03106158 Travel Open 15 $0.00 Feb 13, 10:50 PM
WL-03106155 Labor Open 0.5 $0.00 Feb 13, 10:50 PM
WL-03106156 Labor Open 1.75 $0.00 Feb 13, 10:50 PM
WL-03106166 Labor Open 0.83333333333333 $0.00 Feb 13, 11:17 PM
WL-03106165 Labor Open 1 $0.00 Feb 13, 11:17 PM

Details