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WO-01351706 ↗ ServiceMax

Steris • Installation • PC

📍 Dundy County Hospital (37413) — 1313 N Cheyenne, Benkelman NE, 69021

Feb 13, 2026 → Feb 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 26, 2026
✓ SLA Met (6 biz days early)
Active: 2 biz days
🕐 Clock stopped: Tech Off Site (Feb 18, 2026)
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Tech Off Site
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Feb 13, 2026 Tech Off Site: Feb 18, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0
Feb 13 → Feb 13 Assigned ▶ Running 0 0
Feb 13 → Feb 16 Scheduled ▶ Running 0 0
Feb 16 → Feb 16 Tech On Site ▶ Running 0 0
Feb 16 → Feb 17 Tech Off Site ▶ Running 1 1
Feb 17 → Feb 18 Tech On Site ▶ Running 1 2
Dispatch 0.0d
Coordinators 0.3d
Field Work 3.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.3 days
Field Work
3.7 days
Created: Feb 13, 2026 Due: Feb 26, 2026 Completed: Feb 19, 2026 (7 days early)
📅
3.3 days Total Age
⏱️
2.0d in Tech Off Site Longest Stage
🔄
8 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
47 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Robert Butler — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 15, 2026
Visit 2 Feb 16, 2026
Visit 3 Feb 17, 2026
Visit 4 Feb 18, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568229
Dundy County (37413) - SOA 20373738 (?)- Installation
Closed
Q-00032553 Order # 20373738 DUNDY COUNTY HOSPITAL [37413] 1313 N CHEYENNE, BENKELMAN, NE 69021 US Installation AMSCO 400 20" Small Sterlizer
Priority
Critical
Origin
Email
Reason
New Case
Contact
Nelson Hernandez
Owner
Installations Cases
Created
Feb 13, 2026
Work Orders from this Case (1)
WO-01351706 (current) Closed
Installation • Robert Butler
Created: Feb 13, 2026 • Closed: Feb 19, 2026
Completed on schedule
Closed • 19 days old
🚨
Primary Delay 2.0 days stuck in "Tech Off Site"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
0.3d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Tech Off Site
3.0d / 2.0d SLA
Completed
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

022326 NIK - Sent email to Nelson Hernandez requesting PO and increase in PO total to $7,666.79 to cover $166.79 change order for materials purchases.

🔧 Work Performed
02/17/26 Arrived today to complete the installation. After sourcing the needed parts for the installation in Denver I then made the return trip to the Facility. The needed supplies were approved for purchase by Nelson Hernandez via Text Message. Once I made it back to the facility I seen that the plumber had made his connections and that the electrician had completed his work. The drains were plumbed and made ready for startup. There is one item that was not able to be sourced due to time was the 1 1/2" copper drainpipe needs a "Circle Hanger" to be properly installed. Nelson was made aware of this. There also was no hardware for the cage for the shelves. Nelson was made aware as well. All connections were made using propress and are ready. 02/16/26 The unit arrived at 0900 and was unloaded and unboxed. The unit was made ready for the move to the room. We awaited the Steris Rep to bring the "movers". There was discussion on the plumbing and who was responsible for the install. I advised them that since they had a licensed plumber that they should use them. The facility was under the impression that they have to make the connections and had the supplies purchased already. I advised them that I can do the plumbing in any other state at this time except Nebraska as I am not permitted to do so due to their state codes. I can perform the Drain supply but not the Fresh water supply. They were ok with that problem being solved. Once the tech arrived the unit was fitted with the mover dolly and was then moved to the opening. The Steris tech departed the location. The hole of the opening is wider than the unit. I spoke with the head of facilities (Vince) and he advised that they would have the trim specially made for this unit. The unit was having issues getting centered in the opening due to an electrical "J Box" that was left from the previous unit. I advised Vince and he stated it was fine to move it over to clear that issue. Once the unit was placed in its spot there was another issue with the unit "Leaning Forward" The unit is level and plumb with the use of a bubble level. When checking the wall, the was indeed not plumb. I advised Vince of this and he understood. He stated, " I will hide most of that with the trim and I am not worried about it". I again asked him " Are you sure you are ok with the reveal of the unit the way it sits? His response was " I am fine with it. I just want it running and I want to make the girls happy with a new machine". So, the unit was left as it was. Electricians showed up and they must install a secondary "E-Stop" on the circuit of this unit, and they had questions I could not answer so I referred them to Nelson for clarification. I have not had the pleasure of being involved with a secondary "E-Stop" need. The rack was damaged in shipping and has the front section BENT significantly. I was able to bend it back and it looks great not and the sliders work as intended. End of day due to not enough room with the electricians in the small space.
🔍 Technician Findings
Arrived this morning to await the arrival of the new Steris small 400 sterilizer. Room was cleared and ready for install.
⚠️ Problem Description
Q-00032553 Order # 20373738 DUNDY COUNTY HOSPITAL [37413] 1313 N CHEYENNE, BENKELMAN, NE 69021 US Installation AMSCO 400 20" Small Sterlizer

Timeline

📞
Case Linked Feb 13, 11:24 AM
Case Number: 00568229
Subject: Dundy County (37413) - SOA 20373738 (?)- Installation
Status: Closed
📋
5 Work Order Created Feb 13, 4:34 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Scheduled → Dispatch Scheduled
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by David Carvalho
Technician: Robert Butler
🗓️
Status: Scheduled by David Carvalho
From: Assigned
To: Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by David Carvalho
Scheduled For: 2026-02-16T14:00:00.000+0000
💵
3x Expenses Added Feb 13, 4:54 PM
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Feb 13, 5:12 PM
Type: Expenses
Status: Open
Qty: 1
0.8 business days
🚗
6x Travel Added Feb 16, 2:17 AM
Type: Travel, Expenses, Labor
Status: Open
Qty: 51.1, 13, 2, 52.3, 52.4
🔧
Status: Tech On Site by Robert Butler Feb 16, 9:59 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 17h
🚗
Status: Tech Off Site by Robert Butler Feb 16, 6:52 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 8h 52m
⏱️
3x Labor Added Feb 16, 8:13 PM
Type: Labor, Expenses
Status: Open
Qty: 10
💵
3x Expenses Added Feb 17, 11:11 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
2 3x Labor Added Feb 17, 11:29 AM
3x Labor Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Robert Butler Feb 17, 6:16 PM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 23h 24m
🚗
Status: Tech Off Site by Robert Butler Feb 17, 8:33 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2h 17m
🚗
2 8x Travel Added Feb 17, 8:45 PM
8x Travel Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
2 Labor Added Feb 18, 9:20 AM
Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
2.0 business days
✔️
Status: Completed by David Carvalho Feb 19, 9:40 AM
From: Tech Off Site
To: Completed
Duration in Previous: 1d 13h
🚗
2 4x Travel Added Feb 19, 11:58 AM
4x Travel Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Robert Butler Feb 19, 1:16 PM
From: Completed
To: Closed
Duration in Previous: 3h 35m
4.0 business days
⏱️
Labor Added Feb 24, 9:56 AM
Type: Labor
Status: Open
Qty: N/A
💵
7x Expenses Added Feb 24, 2:55 PM
Type: Expenses
Status: Open
Qty: 1

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00568229
Closed

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
Installation
Branch
N/A
Technician
Robert Butler
Scheduled
Feb 16, 9:00 AM
Created
Feb 13, 4:34 PM
Invoice #
N/A

Work Details (47)

Name Type Status Qty Amount Date
WL-03105598 Expenses Open 1 $0.00 Feb 13, 4:54 PM
WL-03105599 Expenses Open 1 $0.00 Feb 13, 4:54 PM
WL-03105600 Expenses Open 1 $0.00 Feb 13, 4:54 PM
WL-03105635 Expenses Open 1 $0.00 Feb 13, 5:12 PM
WL-03105633 Expenses Open 1 $0.00 Feb 13, 5:12 PM
WL-03106741 Travel Open 51.1 $0.00 Feb 16, 2:17 AM
WL-03106742 Expenses Open 1 $0.00 Feb 16, 2:17 AM
WL-03106737 Labor Open 13 $0.00 Feb 16, 2:17 AM
WL-03106738 Labor Open 2 $0.00 Feb 16, 2:17 AM
WL-03106739 Travel Open 52.3 $0.00 Feb 16, 2:17 AM
WL-03106740 Travel Open 52.4 $0.00 Feb 16, 2:17 AM
WL-03107959 Labor Open 10 $7,500.00 Feb 16, 8:13 PM
WL-03107960 Expenses Open 1 $0.00 Feb 16, 8:13 PM
WL-03107961 Expenses Open 1 $0.00 Feb 16, 8:13 PM
WL-03108531 Expenses Open 1 $0.00 Feb 17, 11:11 AM
WL-03108532 Expenses Open 1 $0.00 Feb 17, 11:11 AM
WL-03108533 Expenses Open 1 $0.00 Feb 17, 11:11 AM
WL-03108557 Labor Open 10 $0.00 Feb 17, 11:29 AM
WL-03108558 Labor Open 2 $0.00 Feb 17, 11:29 AM
WL-03108559 Labor Open 10 $0.00 Feb 17, 11:29 AM
WL-03108564 Expenses Open 1 $0.00 Feb 17, 11:30 AM
WL-03108565 Expenses Open 1 $0.00 Feb 17, 11:30 AM
WL-03108566 Expenses Open 1 $0.00 Feb 17, 11:30 AM
WL-03109550 Travel Open 49.3 $0.00 Feb 17, 8:45 PM
WL-03109546 Labor Open 9 $0.00 Feb 17, 8:45 PM
WL-03109547 Labor Open 3 $0.00 Feb 17, 8:45 PM
WL-03109548 Labor Open 1 $0.00 Feb 17, 8:45 PM
WL-03109549 Travel Open 310 $0.00 Feb 17, 8:45 PM
WL-03109551 Expenses Open 1 $0.00 Feb 17, 8:45 PM
WL-03109552 Expenses Open 1 $0.00 Feb 17, 8:45 PM
WL-03109553 Expenses Open 1 $0.00 Feb 17, 8:45 PM
WL-03109566 Expenses Open 1 $0.00 Feb 17, 8:47 PM
WL-03109962 Labor Open 10.5 $0.00 Feb 18, 9:20 AM
WL-03109964 Expenses Open 1 $0.00 Feb 18, 9:21 AM
WL-03111997 Travel Open 297 $0.00 Feb 19, 11:58 AM
WL-03111996 Labor Open 11 $0.00 Feb 19, 11:58 AM
WL-03111999 Expenses Open 1 $0.00 Feb 19, 11:58 AM
WL-03111998 Travel Open 51.1 $0.00 Feb 19, 11:58 AM
WL-03112005 Expenses Open 1 $0.00 Feb 19, 12:03 PM
WL-03117348 Labor Open - $166.79 Feb 24, 9:56 AM
WL-03117957 Expenses Open 1 $0.00 Feb 24, 2:55 PM
WL-03117952 Expenses Open 1 $0.00 Feb 24, 2:55 PM
WL-03117953 Expenses Open 1 $0.00 Feb 24, 2:55 PM
WL-03117954 Expenses Open 1 $0.00 Feb 24, 2:55 PM
WL-03117955 Expenses Open 1 $0.00 Feb 24, 2:55 PM
WL-03117956 Expenses Open 1 $0.00 Feb 24, 2:55 PM
WL-03117958 Expenses Open 1 $0.00 Feb 24, 2:55 PM

Details