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WO-01351724 ↗ ServiceMax

E.F.Boyd &Son Funeral Home • Evaluation • P7

📍 E.F.Boyd &Son Funeral Home — 2165 east 89th, Cleveland OH, 44106

Feb 13, 2026 → Feb 19, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 25, 2026
✓ SLA Met (4 biz days early)
Active: 3 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 14, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 14 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 19, 2026
3 business days (counted)
Running total: 3 of 7 biz days used
▶ Clock Running
Status: Incomplete
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 3 of 7 biz days used
Created: Feb 13, 2026 Completed: Feb 19, 2026
Business Days Used 3 / 7
0 7d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0 / 7
Feb 13 → Feb 14 Ready for Scheduling ▶ Running 0 0 / 7
Feb 14 → Feb 16 Assigned ▶ Running 0 0 / 7
Feb 16 → Feb 19 Scheduled ▶ Running 3 3 / 7
Feb 19 → Feb 19 Incomplete ▶ Running 0 3 / 7
Dispatch 0.0d
Coordinators 3.2d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.2 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Feb 13, 2026 Due: Feb 24, 2026 Completed: Feb 19, 2026 (5 days early)
📅
3.2 days Total Age
⏱️
3.1d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
3.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566228
Needs quote
Closed
Manufacturer & Model: Ferno Church Truck Model Number for the Church Trucks are #87 Serial: 20A-025100 SN: 20A-025212 Issue: both need repair loose wheels Tech to retighten the components and complete product review to determine with the eval,svce if additional parts are necessary. Added on 2/13/26 Also has 2 Ferno Model 101-H Mortuary Operating that need checked out. evaluation
Priority
Standard
Origin
Web
Reason
New Case
Contact
JUAN FEREBEE
Owner
Jessica Sells
Created
Feb 6, 2026
Work Orders from this Case (4)
WO-01351724 (current) Invoiced
Evaluation • Dustin Antolin
Created: Feb 13, 2026 • Closed: Feb 19, 2026
WO-01351727 Invoiced
Evaluation • Dustin Antolin
Created: Feb 13, 2026 • Closed: Feb 19, 2026
WO-01351728 Invoiced
Evaluation • Dustin Antolin
Created: Feb 13, 2026 • Closed: Feb 19, 2026
WO-01351729 Invoiced
Evaluation • Dustin Antolin
Created: Feb 13, 2026 • Closed: Feb 19, 2026
Completed with minor delays
Invoiced • 19 days old
🚨
Primary Delay 3.1 days stuck in "Closed"
⏱️
Total Delay 3.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/15/2026 CRamen Logged email on WO-01351724 confirming Thursday 2/19/2026 with an arrival window between 8-10am. cell phone number is 216-470-1752


2/14/2026 CRamen Logged email on WO-01351724 requesting Thursday 2/19/2026 with an arrival window between 8-10am. Placeholder set

🔧 Work Performed
Evaluated unit. Need 2 wheel casters need to be replaced.
🔍 Technician Findings
Model: church truck 87 SN: 20A-025100 2 wheel caster bearings worn.
⚠️ Problem Description
Manufacturer & Model: Ferno Church Truck Model Number for the Church Trucks are #87 Serial: 20A-025100 Issue: need repair loose wheels Tech to retighten the components and complete product review to determine with the eval,svce if additional parts are necessary.
📄 Description
Ferno Model 87 (Series) Church Truck (B, G, BG, O, H, HB, HBG, HG, HO)

Timeline

📞
Case Linked Feb 6, 2:58 PM
Case Number: 00566228
Subject: Needs quote
Status: Closed
⚠️ 6.0 business days
📋
▶
2 Work Order Created Feb 13, 5:18 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Feb 14, 10:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 13m
⏳ 0.0 business days
📅
▶
2 Dispatch Scheduled Feb 16, 12:10 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 1d 13h
⏳ 3.0 business days
⏱️
3x Labor Added Feb 19, 5:38 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.5, 45
⚠️
▶
2 Status: Incomplete Feb 19, 5:58 PM
Status: Incomplete → Status: Closed
🏁
Status: Closed by Dustin Antolin
From: Completed
To: Closed
Duration in Previous: 0m
⏳ 3.8 business days
📄
▶
3 Status: Ready to Bill Feb 24, 9:24 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-254730

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00566228
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Evaluation
Branch
N/A
Technician
Dustin Antolin
Scheduled
Feb 19, 9:00 AM
Created
Feb 13, 5:18 PM
Invoice #
SM-254730

Work Details (3)

Name Type Status Qty Amount Date
WL-03112655 Labor Open 1 $130.00 Feb 19, 5:38 PM
WL-03112656 Labor Open 0.5 $65.00 Feb 19, 5:38 PM
WL-03112658 Travel Open 45 $32.85 Feb 19, 5:38 PM

Details