Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351755 ↗ ServiceMax

Centurion of Florida • Inspection • PSM

📍 FL Womens RC — 3700 NW 111th Place, Ocala FL, 34482

Feb 16, 2026 → Mar 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (1 biz days late)
Active: 11 biz days
🕐 Clock stopped: Completed (Mar 3, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 1 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Feb 17 → Feb 25, 2026
6 business days (counted)
Running total: 7 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 25 → Mar 3, 2026
4 business days (counted)
Running total: 11 of ? biz days used
Created: Feb 16, 2026 Completed: Mar 3, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Feb 17 Ready for Scheduling ▶ Running 1 1
Feb 17 → Feb 25 Assigned ▶ Running 6 7
Feb 25 → Mar 3 Scheduled ▶ Running 4 11
Coordinators 11.4d
✗ SLA Missed
Coordinators
11.4 days
Over SLA
Created: Feb 16, 2026 Due: Mar 16, 2026 Completed: Mar 3, 2026 (13 days early)
📅
11.0 days Total Age
⏱️
6.2d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
7.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Mar 2, 2026
Visit 2 Mar 3, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00568419
New Inspection WO Request - FL Womens RC - 3700 NW 111th Place Ocala, FL 34482
Closed
Annual Equipment Electrical Safety Test And Calibration Service 80 Pcs https://www.ebiotrack.com/inspection.php?iid=33087
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tricia Nathansen
Owner
Kimberly Hardison
Created
Feb 13, 2026
Work Orders from this Case (1)
WO-01351755 (current) Closed
Inspection • Yves Dessin
Created: Feb 16, 2026 • Closed: Mar 3, 2026
Completed with minor delays
Closed • 16 days old
🚨
Primary Delay 6.2 days stuck in "Assigned"
⏱️
Total Delay 7.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Assigned
6.2d / 0.5d SLA
Scheduled
4.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/2/26 AJinerson - Tech will need to return visit in AM of 3/3 to complete remaining equipment (roughly 10-15 PCS). Extending WO thru 3/3 so it does not go into past scheduled.


2/26/26 AJinerson - POC Tricia reached out stating that they are having issues with their 2 Otoscopes and wanted to make sure tech would service them while on-site on Monday, 3/2 during this inspection.

2/25/26 AJinerson - Received email back from Tricia confirming scheduling for Monday, 3/2 with eta between 10am-12pm.

POC onsite:

Arrival instructions:


2/17/26 AJinerson - Sent email back to Tricia offering tech visit on Mon. 3/2 with arrival between 10am-12pm.

Discussed w/ tech sup and confirmed next avail. week to travel Centurion cleared tech will be first week of March, 3/2-3/6.

🔧 Work Performed
Inspect and calibration verified 55 devices first day 3/02/26 All devices 55 passed/T&R was not accessible scheduled to finish next early morning Second day inspected and calibration verified 21 devices Total of 76 devices passed
🔍 Technician Findings
Arrived at site inspected and calibration verified
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 80 Pcs https://www.ebiotrack.com/inspection.php?iid=33087

Timeline

📞
Case Linked Feb 13, 4:26 PM
Case Number: 00568419
Subject: New Inspection WO Request - FL Womens RC - 3700 NW 111th Place Ocala, FL 34482
Status: Closed
0.9 business days
📋
2 Work Order Created Feb 16, 9:15 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
1.0 business days
👷
2 Technician Assigned Feb 17, 5:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 7h
⚠️ 6.9 business days
🗓️
2 Status: Scheduled Feb 25, 5:24 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ben Saur
Scheduled For: 2026-03-02T15:00:00.000+0000, 2026-03-02T12:30:00.000+0000
3.8 business days
⏱️
3x Labor Added Mar 2, 12:34 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 4.5, 240, 1
⏱️
3x Labor Added Mar 2, 4:39 PM
Type: Labor, Travel
Status: Open
Qty: 4, 1, 35
⏱️
2x Labor Added Mar 3, 8:22 AM
Type: Labor, Travel
Status: Open
Qty: 1, 35
⏱️
2 Labor Added Mar 3, 9:38 AM
Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 16h, 0m

Bottlenecks

Assigned
Duration: 6.2 business days (threshold: 4.0 business hours)
Exceeded by 5.7 business days
Scheduled
Duration: 4.2 business days (threshold: 2.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

📞
Case 00568419
Closed

ℹ️ Work Order Details

Status
Closed
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Yves Dessin
Scheduled
Mar 2, 10:00 AM
Created
Feb 16, 9:15 AM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-03126110 Labor Open 4.5 $535.50 Mar 2, 12:34 PM
WL-03126111 Travel Open 240 - Mar 2, 12:34 PM
WL-03126112 Expenses Open 1 $0.00 Mar 2, 12:34 PM
WL-03126686 Labor Open 4 $0.00 Mar 2, 4:39 PM
WL-03126687 Labor Open 1 $119.00 Mar 2, 4:39 PM
WL-03126688 Travel Open 35 - Mar 2, 4:39 PM
WL-03127445 Labor Open 1 $119.00 Mar 3, 8:22 AM
WL-03127446 Travel Open 35 - Mar 3, 8:22 AM
WL-03127533 Labor Open 2 $0.00 Mar 3, 9:38 AM

Details