Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351785 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 PARKRIDGE EAST HOSPITAL — 941 SPRING CREEK RD, CHATTANOOGA TN, 37412

Feb 16, 2026 → Feb 26, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (41 biz days early)
Active: 9 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
2d
▶ Clock Running
Status: Created
Feb 16 → Feb 18, 2026
2 business days (counted)
Running total: 2 of ? biz days used
2d
▶ Clock Running
Status: On Hold
Feb 18 → Feb 20, 2026
2 business days (counted)
Running total: 4 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Feb 20 → Feb 24, 2026
2 business days (counted)
Running total: 6 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 27, 2026
3 business days (counted)
Running total: 9 of ? biz days used
Created: Feb 16, 2026 Completed: Feb 27, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 18 Created ▶ Running 2 2
Feb 18 → Feb 20 On Hold ▶ Running 2 4
Feb 20 → Feb 24 Assigned ▶ Running 2 6
Feb 24 → Feb 27 Scheduled ▶ Running 3 9
Dispatch 2.0d
Holding 2.3d (excluded)
Coordinators 4.8d
Field Work 0.0d
Billing 3.3d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
2.3 days
Coordinators
4.8 days
Over SLA
Field Work
0.0 days
Billing
3.3 days
Over SLA
Created: Feb 16, 2026 Due: Apr 27, 2026 (53 days left)
📅
8.2 days Total Age
⏱️
2.5d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
5.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568597
URGENT GE WO Request
Closed
Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Feb 16, 2026
Work Orders from this Case (2)
WO-01351785 (current) Ready to Bill
FCO • Andre Samuda
Created: Feb 16, 2026 • Closed: Feb 26, 2026
WO-01351787 Ready to Bill
FCO • Andre Samuda
Created: Feb 16, 2026 • Closed: Feb 27, 2026
At Risk - Monitor Closely
Ready to Bill • 16 days old
🚨
Primary Delay 2.5 days stuck in "Scheduled"
⏱️
Total Delay 5.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
On Hold
2.3d
Assigned
2.3d / 0.5d SLA
Scheduled
2.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
3.3d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
FMI 32097 Not Required – FMI was previously completed
🔍 Technician Findings
FMI 32097 Not Required – FMI was previously completed
⚠️ Problem Description
Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Feb 16, 9:52 AM
Case Number: 00568597
Subject: URGENT GE WO Request
Status: Closed
📋
Work Order Created Feb 16, 10:08 AM
Work Order: WO-01351785
Type: FCO
Priority: PC
⏳ 2.0 business days
⏸️
Status: On Hold by Mandy Newman Feb 18, 4:47 PM
From: Entered
To: On Hold
Duration in Previous: 2d 6h
⏳ 2.9 business days
👷
▶
2 Technician Assigned Feb 20, 4:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From: On Hold
To: Assigned
Duration in Previous: 1d 23h
⏳ 3.0 business days
📅
▶
3 Dispatch Scheduled Feb 24, 4:36 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Andre Samuda
🗓️
Status: Scheduled by Rebecca Arnold
From: Assigned
To: Scheduled
Duration in Previous: 4d 0h
⏳ 2.9 business days
⏱️
▶
3 3x Labor Added Feb 26, 8:24 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Andre Samuda
From: Scheduled
To: Completed
Duration in Previous: 2d 3h
🏁
Status: Closed by Andre Samuda
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Feb 27, 8:45 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 12h 21m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 2, 4:43 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 3d 7h
📄
Status: Ready to Bill by Timothy Amburgey Mar 2, 4:56 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 12m
💵
▶
2 Status: Billing Review Mar 3, 1:16 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 3.8 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours

🔗 Related Artifacts

📞
Case 00568597
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Andre Samuda
Scheduled
Feb 24, 8:00 AM
Created
Feb 16, 10:08 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03122231 Labor Open 0.25 $0.00 Feb 26, 8:24 PM
WL-03122232 Labor Open 0.75 $0.00 Feb 26, 8:24 PM
WL-03122233 Travel Open 1 $0.00 Feb 26, 8:24 PM
WL-03122689 Labor Open 0.016666666666667 $38.00 Feb 27, 8:45 AM

Details