Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351798 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Univ Rad At Trinitas — 415 Morris Ave, Elizabeth NJ, 07208

Feb 16, 2026 → Feb 25, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (1 biz days early)
Active: 8 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 26, 2026
8 business days (counted)
Running total: 8 of ? biz days used
Created: Feb 16, 2026 Completed: Feb 26, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Feb 26 Scheduled ▶ Running 8 8
Coordinators 7.3d
Billing 1.4d
✓ SLA Met
Coordinators
7.3 days
Over SLA
Billing
1.4 days
Over SLA
Created: Feb 16, 2026 Due: Feb 28, 2026 Completed: Feb 26, 2026 (2 days early)
📅
7.3 days Total Age
⏱️
7.3d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
5.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568612
URGENT Philips WO Request
Closed
EPIQ 5 Ultrasound System - IP 71163263 - US217C0492
Priority
High
Origin
Email
Reason
New Case
Contact
Natasha Mayevsky (US)
Owner
Erin Martin
Created
Feb 16, 2026
Work Orders from this Case (1)
WO-01351798 (current) Invoiced
Preventive Maintenance • Jason Yenser
Created: Feb 16, 2026 • Closed: Feb 25, 2026
Completed with minor delays
Invoiced • 16 days old
🚨
Primary Delay 7.3 days stuck in "Scheduled"
⏱️
Total Delay 5.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
7.3d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/16/2026 RArnold - Called 908-351-7600 ext. 4927 for Denise Deliz. she confirmed Jason for 1 pm on 02/25 


🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 71163263 - US217C0492
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📞
Case Linked Feb 16, 10:04 AM
Case Number: 00568612
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 16, 10:25 AM
Work Order: WO-01351798
Type: Preventive Maintenance
Priority: PC
👷
▶
3 Technician Assigned Feb 16, 11:42 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-25T18:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 1h 17m
⚠️ 7.0 business days
⏱️
3x Labor Added Feb 25, 8:59 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 2.5, 87
✔️
Status: Completed by Jason Yenser Feb 25, 9:26 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 9h, 0m
⏱️
Labor Added Feb 26, 10:04 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 26, 10:10 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 12h 43m
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 13m
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m

Bottlenecks

Scheduled
Duration: 7.3 business days (threshold: 2.0 business days)
Exceeded by 5.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

📞
Case 00568612
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Feb 25, 1:00 PM
Created
Feb 16, 10:25 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03120412 Labor Open 1.5 $275.00 Feb 25, 8:59 PM
WL-03120413 Labor Open 2.5 $0.00 Feb 25, 8:59 PM
WL-03120414 Travel Open 87 $0.00 Feb 25, 8:59 PM
WL-03120946 Labor Open 0.016666666666667 $38.00 Feb 26, 10:04 AM

Details