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WO-01351825 ↗ ServiceMax

LUTHERAN CARE • Depot - Syracuse • PSM

📍 LUTHERAN CARE — 108 UTICA ROAD, CLINTON NY, 13323

Feb 16, 2026 → Present

⛔ Blocked
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
⚠ 1 biz days overdue
Active: 10 biz days
Paused: 3 biz days
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Incomplete
Feb 16 → Feb 25, 2026
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 7 of ? biz days used
⏸3d
⏸ Clock Paused
Status: Awaiting Parts
Feb 25 → Mar 2, 2026
3 business days (not counted)
3d
▶ Clock Running
Status: On Hold
Mar 2 → Mar 5, 2026
3 business days (counted)
Running total: 10 of ? biz days used
Created: Feb 16, 2026 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Feb 25 Incomplete ▶ Running 7 7
Feb 25 → Feb 25 Assigned ▶ Running 0 7
Feb 25 → Mar 2 Awaiting Parts ⏸ Paused 3 —
Mar 2 → Mar 5 On Hold ▶ Running 3 10
Material Management 3.5d
Coordinators 0.4d
Incomplete 7.0d (excluded)
⚠ Overdue
Material Management
3.5 days
Over SLA
Coordinators
0.4 days
Incomplete (excluded from total)
7.0 days
Created: Feb 16, 2026 Due: Feb 27, 2026 (6 days overdue)
📅
13.0 days Total Age
⏱️
7.0d in Incomplete Longest Stage
🔄
4 transitions Status Changes
⚠️
0.5d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00543794
11/13 following up on request chattered Ryan -RE: Concentrator repair
Closed
I still have the 3 concentrators (our machines) here for pickup and quote for repair, at Pres Home. They've been sitting here since September sometime. And have the 2 old machines (not repairable) (mentioned below) if Emsar wanted them, for parts to repair ours with. Pics attached.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Michael Sulton
Owner
Jessica Sells
Created
Nov 13, 2025
Work Orders from this Case (3)
WO-01315310 Invoiced
Delivery • Taylor Duda
Created: Nov 14, 2025 • Closed: Dec 4, 2025
WO-01351825 (current) On Hold
Depot - Syracuse • Ryan Schwochow
Created: Feb 16, 2026
WO-01351830 On Hold
Depot - Syracuse • Ryan Schwochow
Created: Feb 16, 2026
Blocked - Action Required
On Hold • 16 days old
🚨
Primary Delay 7.0 days stuck in "Incomplete"
⏱️
Total Delay 0.5 business days over SLA thresholds
📦
Parts Pending 1 parts order(s) awaiting fulfillment

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Tech On Site
0.0d / 1.0d SLA
Incomplete
7.0d
Assigned
0.4d / 0.5d SLA
Awaiting Parts
3.5d / 3.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/25 KHardison, Added Q-00032573 for parts order.

2/16-RS; Submitting quote

🔍 Technician Findings
Shuts down after 15 seconds of running - needs all filters replaced - cleaned and sieve beds repoured - 16409 hrs 1x hr labor 1x FIL1520 - intake filer 1x - FIL2034 1x- SBD0355 - Sieve Bed repour 1x shipping @28 (for the repour)
⚠️ Problem Description
Added Q-00032573 for parts order. I still have the 3 concentrators (our machines) here for pickup and quote for repair, at Pres Home. They've been sitting here since September sometime. And have the 2 old machines (not repairable) (mentioned below) if Emsar wanted them, for parts to repair ours with. Pics attached. Invacare -IRC10lx Asset ID#: 12982842 S/N: 11HF004373

Timeline

📞
Case Linked Nov 13, 3:49 PM
Case Number: 00543794
Subject: 11/13 following up on request chattered Ryan -RE: Concentrator repair
Status: Closed
🚨 62.0 business days
📋
▶
2 Work Order Created Feb 16, 11:02 AM
Work Order Created → Status: Incomplete
⚠️
Status: Incomplete by Ryan Schwochow
From: Tech On Site
To: Incomplete
Duration in Previous: 2m
⚠️ 7.0 business days
👷
▶
2 Status: Assigned Feb 25, 11:50 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kimberly Hardison
Technician: Ryan Schwochow
📦
▶
2 Parts Requested Feb 25, 2:51 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From: Assigned
To: Awaiting Parts
Duration in Previous: 3h 0m
📦
Parts Requested Feb 25, 2:58 PM
Order: 00091080
Status: Shipped
💵
Expenses Added Feb 25, 5:06 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.9 business days
⏸️
Status: On Hold by Kathryn Coombs Mar 2, 2:16 PM
From: Awaiting Parts
To: On Hold
Duration in Previous: 4d 23h

Bottlenecks

Awaiting Parts
Duration: 3.5 business days (threshold: 3.0 business days)
Exceeded by 4.1 business hours

🔗 Related Artifacts

📞
Case 00543794
Closed
📦
Parts Order 00091079
Submitted
📦
Parts Order 00091080
Shipped

ℹ️ Work Order Details

Status
On Hold
Priority
PSM
Type
Depot - Syracuse
Branch
N/A
Technician
Ryan Schwochow
Scheduled
N/A
Created
Feb 16, 11:02 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03119894 Expenses Open 1 - Feb 25, 5:06 PM

Details