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WO-01352161 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 GE GLOBAL RESEARCH — 1 RESEARCH CIR, NISKAYUNA NY, 12309

Feb 16, 2026 → Feb 17, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed (12 biz days late)
Active: 2 biz days
🕐 Clock stopped: Tech Off Site (Feb 18, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Feb 16, 2026 Tech Off Site: Feb 18, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Feb 17 Scheduled ▶ Running 1 1
Feb 17 → Feb 18 Tech On Site ▶ Running 1 2
Coordinators 1.0d
Field Work 0.6d
Billing 6.9d
✗ SLA Missed
Coordinators
1.0 days
Field Work
0.6 days
Billing
6.9 days
Over SLA
Created: Feb 16, 2026 Due: Jan 31, 2026 (33 days overdue)
📅
1.1 days Total Age
⏱️
5.0d in Closed Longest Stage
🔄
11 transitions Status Changes
⚠️
7.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568828
Closed
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Erin Martin
Created
Feb 16, 2026
Work Orders from this Case (1)
WO-01352161 (current) Ready to Bill
FCO • Joseph Nuovo
Created: Feb 16, 2026 • Closed: Feb 17, 2026
At Risk - Monitor Closely
Ready to Bill • 16 days old
🚨
Primary Delay 5.0 days stuck in "Closed"
⏱️
Total Delay 7.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
6.8d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/16/2026 mklose POC confirm Joseph feb 17

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📞
▶
2 Case Linked Feb 16, 2:32 PM
Case Linked → Work Order Created
📋
Work Order Created
Work Order: WO-01352161
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Feb 16, 2:38 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-17T17:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Entered
To: Scheduled
Duration in Previous: 3m
⏳ 1.0 business days
🔧
Status: Tech On Site by Joseph Nuovo Feb 17, 3:08 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 0h
⏱️
6x Labor Added Feb 17, 3:19 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1, 1.5, 3, 15, 181
🚗
▶
2 Status: Tech Off Site Feb 17, 7:51 PM
Status: Tech Off Site → Status: Closed
🏁
Status: Closed by Joseph Nuovo
From: Completed
To: Closed
Duration in Previous: 0m
⚠️ 5.5 business days
⏱️
▶
2 Labor Added Feb 24, 2:19 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 6d 18h
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Feb 26, 8:40 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 2, 4:43 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 4d 7h
📄
Status: Ready to Bill by Timothy Amburgey Mar 2, 4:56 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 12m
💵
▶
2 Status: Billing Review Mar 3, 1:15 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m

Bottlenecks

Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours

🔗 Related Artifacts

📞
Case 00568828
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Joseph Nuovo
Scheduled
Feb 17, 12:00 PM
Created
Feb 16, 2:34 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03108864 Labor Open 1 $0.00 Feb 17, 3:19 PM
WL-03108865 Labor Open 1.5 $100.00 Feb 17, 3:19 PM
WL-03108866 Labor Open 3 $250.00 Feb 17, 3:19 PM
WL-03108867 Expenses Open 1 $0.00 Feb 17, 3:19 PM
WL-03108868 Travel Open 15 $0.00 Feb 17, 3:19 PM
WL-03108869 Travel Open 181 $0.00 Feb 17, 3:19 PM
WL-03117871 Labor Open 0.016666666666667 $38.00 Feb 24, 2:19 PM

Details