Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P5
SLA Clock
5 business days from creation · Target: Feb 23, 2026
✗ SLA Missed (4 biz days late)
🕐 Clock stopped: Completed (Feb 27, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
9d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 27, 2026
9 business days (counted)
Running total: 9 of 5 biz days used
Created: Feb 16, 2026
Completed: Feb 27, 2026
Business Days Used
9 / 5
0
5d budget
+4d over
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 16 → Feb 16
Created
▶ Running
0
0 / 5
Feb 16 → Feb 16
Ready for Scheduling
▶ Running
0
0 / 5
Feb 16 → Feb 16
Assigned
▶ Running
0
0 / 5
Feb 16 → Feb 27
Scheduled
▶ Running
9
9 / 5
Coordinators Over SLA
Created: Feb 16, 2026
Due: Feb 23, 2026
Completed: Feb 27, 2026 (3 days late)
⏱️
8.3d in Scheduled
Longest Stage
🔄
5 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00568397
emailed for pc count missed from inspection 2/16
Closed
Inspection: Miscellaneous Equipment Inspection
https://www.ebiotrack.com/inspection.php?iid=33093
missed equipment
6 BP machines
6 Otoscopes
6 Exam Tables-Exam rooms #2,#4,#6, #8, #10, #12
🚨
Primary Delay
8.3 days stuck in "Scheduled"
⏱️
Total Delay
8.3 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.0d
/ 1.0d SLA
Scheduled
8.3d
/ 2.0d SLA
Completed
0.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (4)
📅 Events (1)
🔒
Internal CSA Notes
Travel on Inspection wo
2/16 KKelch added to previously scheduled date and time with site
🔧
Work Performed
Inspection: Miscellaneous Equipment Inspection; All new units that were added was added to this work order and all units that had asset tags were added to WO-01328561
🔍
Technician Findings
There were more units that needed to be added then inspected, this is the first time the every unit was inspected once they moved to this location.
⚠️
Problem Description
Inspection: Miscellaneous Equipment Inspection
https://www.ebiotrack.com/inspection.php?iid=33093
missed equipment
6 BP machines
6 Otoscopes
6 Exam Tables-Exam rooms #2,#4,#6, #8, #10, #12
📅
WO-01352183 - Misc. Inspection - Rockport - Conviva Rockport #4156
Feb 26, 2026 10:00am – 1:00pm
Work Order: WO-01352183
Account: Conviva Care Solutions (Humana)
Customer Case Number:
Location: Conviva Rockport #4156
Address: 802 Enterprise BLVD Suite 820, Rockport, TX 78382
Manufacturer:
Model #:
Serial #:
Contact Name: Karah Coronado
Contact Phone: 832-450-7119
Contact Email: kcornado@con
Timeline
📞
Case Number:
00568397
Subject:
emailed for pc count missed from inspection 2/16
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
Technician:
a0h6e00000II91nAAD, Anthony Wirth
👷
From:
Ready for Scheduling, Assigned
To:
Assigned, Scheduled
Duration in Previous:
2m, 0m
📅
Scheduled For:
2026-02-26T15:00:00.000+0000
✔️
From:
Scheduled
To:
Completed
Duration in Previous:
10d 5h
⏱️
🏁
From:
Completed
To:
Closed
Duration in Previous:
15m
📄
🧾
Invoice Number:
SM-255477
Bottlenecks
Scheduled
Duration: 8.3 business days (threshold: 2.0 business days)
Exceeded by 6.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
ℹ️ Work Order Details
Scheduled
Feb 26, 10:00 AM
Work Details (4)
Name
Type
Status
Qty
Amount
Date
WL-03122325
Labor
Open
3.5
$416.50
Feb 26, 9:21 PM
WL-03122326
Labor
Open
3
$0.00
Feb 26, 9:21 PM
WL-03122327
Travel
Open
183
-
Feb 26, 9:21 PM
WL-03122329
Expenses
Open
1
$0.00
Feb 26, 9:22 PM