Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352216 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Cross-Training • PC

📍 Christopher Carroll Trunk Stock — 7101 Vestal Blvd, North Little Rock AR, 72113

Feb 16, 2026 → Feb 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 21, 2026
✓ SLA Met (1 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 19, 2026
3 business days (counted)
Running total: 3 of ? biz days used
Created: Feb 16, 2026 Completed: Feb 19, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 0
Feb 16 → Feb 16 Assigned ▶ Running 0 0
Feb 16 → Feb 19 Scheduled ▶ Running 3 3
Coordinators 2.7d
✓ SLA Met
Coordinators
2.7 days
Over SLA
Created: Feb 16, 2026 Due: Feb 21, 2026 Completed: Feb 19, 2026 (2 days early)
📅
2.7 days Total Age
⏱️
2.7d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
0.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568859
New Training Request
Closed
Training work order for CBT in EMSAR U for Christopher Carroll Training Request: Course: Joerns asset care course Technician: Christopher Carroll Start Date: 2026-02-16 Mentor: N/A Notes:
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Feb 16, 2026
Work Orders from this Case (1)
WO-01352216 (current) Invoiced
Cross-Training • Christopher Carroll
Created: Feb 16, 2026 • Closed: Feb 19, 2026
Completed with minor delays
Invoiced • 16 days old
🚨
Primary Delay 2.7 days stuck in "Scheduled"
⏱️
Total Delay 0.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
2.7d / 2.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Reviewed EU Joerns asset care course
🔍 Technician Findings
Reviewed EU Joerns asset care course
⚠️ Problem Description
Training work order for CBT in EMSAR U for Christopher Carroll Training Request: Course: Joerns asset care course Technician: Christopher Carroll Start Date: 2026-02-16 Mentor: N/A Notes:

Timeline

📞
Case Linked Feb 16, 3:34 PM
Case Number: 00568859
Subject: New Training Request
Status: Closed
📋
▶
2 Work Order Created Feb 16, 4:54 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
3 Technician Assigned Feb 16, 5:04 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 7m, 0m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-16T13:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 Labor Added Feb 19, 12:21 AM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Carroll
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 7h, 0m
📄
Status: Ready to Bill by Diane Patton Feb 19, 6:14 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 17h 52m, 0m
⏳ 2.7 business days
🧾
Invoice Created Feb 23, 8:04 PM
Invoice Number: SM-254408

Bottlenecks

Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.4 business hours

🔗 Related Artifacts

📞
Case 00568859
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Christopher Carroll
Scheduled
Feb 16, 8:00 AM
Created
Feb 16, 4:54 PM
Invoice #
SM-254408

Work Details (1)

Name Type Status Qty Amount Date
WL-03111573 Labor Open 0.25 $0.00 Feb 19, 12:21 AM

Details