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WO-01352391 ↗ ServiceMax

The Cigna Group • Inspection • PSM

📍 Borg Warner Auburn Hills — 3800 Automation Ave, Auburn Hills MI, 48326

Feb 17, 2026 → Mar 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed
Active: 9 biz days
🕐 Clock stopped: Tech Off Site (Mar 2, 2026)
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Feb 17 → Feb 24, 2026
5 business days (counted)
Running total: 5 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 24 → Mar 2, 2026
4 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 9 of ? biz days used
Created: Feb 17, 2026 Tech Off Site: Mar 2, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0
Feb 17 → Feb 17 Ready for Scheduling ▶ Running 0 0
Feb 17 → Feb 24 Assigned ▶ Running 5 5
Feb 24 → Mar 2 Scheduled ▶ Running 4 9
Mar 2 → Mar 2 Tech On Site ▶ Running 0 9
Dispatch 0.0d
Coordinators 9.9d
Field Work 1.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
9.9 days
Over SLA
Field Work
1.2 days
Created: Feb 17, 2026 Due: Mar 17, 2026 Completed: Mar 3, 2026 (14 days early)
📅
9.8 days Total Age
⏱️
5.4d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
7.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569191
eBiotrack - New Inspection Created
Closed
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=33113
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dayna Niewolak
Owner
Sherry Reich
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352391 (current) Closed
Inspection • Jon Kuehl
Created: Feb 17, 2026 • Closed: Mar 2, 2026
Completed with minor delays
Closed • 15 days old
🚨
Primary Delay 5.4 days stuck in "Assigned"
⏱️
Total Delay 7.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
5.4d / 0.5d SLA
Scheduled
4.3d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
1.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2-24-26 JK Dayna emailed back and said 3-2-26 at 9:30 am will be good to conduct visit.


2-24-26 JK Sent Dayna email to finalize schedule date.


2-19-26 JK Sent Dayna an email to schedule initial visit.

🔧 Work Performed
Performed initial inspection.
🔍 Technician Findings
All units working upon arrival.
⚠️ Problem Description
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=33113

Timeline

📞
Case Linked Feb 17, 11:30 AM
Case Number: 00569191
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 17, 2:06 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 17, 3:33 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 26m
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Feb 24, 4:23 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2026-03-02T14:30:00.000+0000
⏳ 5.0 business days
🔧
Status: Tech On Site by Jonathan Kuehl Mar 2, 8:29 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 16h
🚗
Status: Tech Off Site by Jonathan Kuehl Mar 2, 8:53 AM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 23m
✔️
▶
3 Status: Completed Mar 2, 8:31 PM
Status: Completed → 3x Labor Added → Status: Closed
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2.3166666666667, 1.9833333333333, 145
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 2m

Bottlenecks

Assigned
Duration: 5.4 business days (threshold: 4.0 business hours)
Exceeded by 4.9 business days
Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

📞
Case 00569191
Closed

ℹ️ Work Order Details

Status
Closed
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jon Kuehl
Scheduled
Mar 2, 9:30 AM
Created
Feb 17, 2:06 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03127117 Labor Open 2.3166666666667 $0.00 Mar 2, 8:33 PM
WL-03127118 Labor Open 1.9833333333333 $0.00 Mar 2, 8:33 PM
WL-03127119 Travel Open 145 - Mar 2, 8:33 PM

Details