Zone 1
NWD scaler is leaking and weak
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
2/17 MOwens Called and spoke back to Anna Ray. Scheduled the visit for 2/17between 4-5pm.
2/17 MOwens Called to speak to Anna Ray. Left a vm for her to call back to schedule the repair visit.
2/17/26 SReich - Spoke to Anna, gave her the WO # and told her someone would be reaching out to schedule.
🔧Work Performed
2-17-26 CTM - Perform repair on VetPro 1000 with leak issues and pressure issues by checking connections on unit scaler . Found a couple of tubes that were cracked and cut and placed back on . Notified POC Anna Ray of findings.
🔍Technician Findings
2-17-26 CTM - Perform repair on VetPro 1000 with leak issues and pressure issues by checking connections on unit scaler . Notify POC Anna Ray of findings.
⚠️Problem Description
Zone 1
NWD scaler is leaking and weak
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📋
Outbound to +19195421975
Completed Feb 17, 2026
Called and spoke back to Anna Ray. Scheduled the visit for 2/17 between 3-5pm.
📋
Outbound to +19195421975
Completed Feb 17, 2026
Called to speak to Anna Ray. Left a vm for her to call back to schedule the repair visit.
📋
Outbound to +19195421975
Completed Feb 17, 2026
Spoke to Anna, gave her the WO # and told her someone would be reaching out to schedule.
Work Order: WO-01352395
Account: MIDMARK
Customer Case Number: SR 1539870
Location: Hope Crossing Animal Hospital
Address: 58 E Cotton Rd, Pittsboro, NC 27312
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V1409655
Contact Name: Anna Ray
Contact Phone: 19195421975
Contact Emai
PDF
00569192 SRA
Feb 17, 2026
PDF
PRO 1000 2.17.26
Feb 17, 2026
Timeline
📞
Case Linked Feb 17, 11:31 AM
Case Number:00569192
Subject:Repair
Status:Closed
📋
Work Order Created Feb 17, 2:12 PM
Work Order:WO-01352395
Type:Repair
Priority:P4
📅
▶
2
Status: Ready for Scheduling Feb 17, 2:17 PM
Status: Ready for Scheduling → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician:Christopher Morning
🗓️
▶
2
Status: Scheduled Feb 17, 3:51 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-19T20:00:00.000+0000
📅
Dispatch Scheduled by Melissa OwensFeb 17, 4:00 PM
Scheduled For:2026-02-17T21:00:00.000+0000
🔧
Status: Tech On Site by Christopher MorningFeb 17, 4:38 PM
From:Scheduled
To:Tech On Site
Duration in Previous:47m
⏱️
3x Labor Added Feb 17, 4:53 PM
Type:Labor, Travel
Status:Open
Qty:0.25, 0.5, 7.5
✔️
Status: Completed by Christopher MorningFeb 17, 4:59 PM
From:Tech On Site
To:Completed
Duration in Previous:21m
⏱️
▶
2
2x Labor Added Feb 17, 6:34 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Christopher Morning
From:Completed
To:Closed
Duration in Previous:1h 35m
⏳3.7 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 20, 6:53 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 0h
⏳1.6 business days
📨
▶
2
Status: Invoice Pending Feb 23, 6:45 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number:SM-254727
Bottlenecks
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Ready to Bill
Duration: 1.0 business days (threshold: 1.0 business days)