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WO-01352415 ↗ ServiceMax

MAIMONIDES MEDICAL CENTER - AMBULANCE • Repair • P7

📍 MAIMONIDES MEDICAL CENTER - AMBULANCE - 38th St. — 1036 38th Street, Brooklyn NY, 11219

Feb 17, 2026 → Present

⛔ Blocked
P7
SLA Clock
7 business days from creation · Target: Feb 26, 2026
⚠ 2 biz days overdue
Active: 9 biz days
Paused: 3 biz days
Budget: 7 biz days
SLA Target
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Completed
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 1 of 7 biz days used
8d
▶ Clock Running
Status: Incomplete
Feb 18 → Mar 2, 2026
8 business days (counted)
Running total: 9 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 9 of 7 biz days used
⏸3d
⏸ Clock Paused
Status: Awaiting Parts
Mar 2 → Mar 5, 2026
3 business days (not counted)
Created: Feb 17, 2026 Today
Business Days Used 9 / 7
0 7d budget +2d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0 / 7
Feb 17 → Feb 17 Ready for Scheduling ▶ Running 0 0 / 7
Feb 17 → Feb 17 Assigned ▶ Running 0 0 / 7
Feb 17 → Feb 18 Scheduled ▶ Running 1 1 / 7
Feb 18 → Feb 18 Completed ▶ Running 0 1 / 7
Feb 18 → Mar 2 Incomplete ▶ Running 8 9 / 7
Mar 2 → Mar 2 L2 Screening ▶ Running 0 9 / 7
Mar 2 → Mar 5 Awaiting Parts ⏸ Paused 3 —
Dispatch 0.2d
Coordinators 0.8d
Incomplete 9.0d (excluded)
⚠ Overdue
Dispatch
0.2 days
Coordinators
0.8 days
Incomplete (excluded from total)
9.0 days
Created: Feb 17, 2026 Due: Mar 11, 2026 (6 days left)
📅
12.5 days Total Age
⏱️
9.0d in Incomplete Longest Stage
🔄
5 transitions Status Changes
✅
On time Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569280
TECH ONSITE - URGENT WO'S NEEDED
Closed
Q-00032610 Evaluations needed on the following units. Technician is currently onsite 2/17 Ambulance 3816 SN 40026 INX stretcher sn 19 s-017588
Priority
High
Origin
Email
Reason
New Case
Contact
David Trost
Owner
Kimberly Hardison
Created
Feb 17, 2026
Work Orders from this Case (2)
WO-01352415 (current) Awaiting Parts
Repair • David Trost
Created: Feb 17, 2026
WO-01352453 Invoiced
Repair • David Trost
Created: Feb 17, 2026 • Closed: Feb 17, 2026
Blocked - Action Required
Awaiting Parts • 15 days old
🚨
Primary Delay 9.0 days stuck in "Incomplete"
📦
Parts Pending 1 parts order(s) awaiting fulfillment

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
0.8d / 2.0d SLA
Incomplete
9.0d
L2 Screening
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/02/2026 ATharp - Putting on today's Ferno PO. Per Aaron Bick: P/n 0800630 removed because tech already has diagnostics kit with serial number DHZR6P2.

3/02/2026 KeithC - Pick ticket in warehouse

3/2/26 SReich - Approved quote Q-00032848 added from case 00572658.

2/27 KWeiss, Created case and sent to sales for quoting.

2/26 KWeiss, Sent follow up chatter to tech and supervisor requesting info needed for correct parts.

2/20 KWeiss, Chatter sent to tech asking to call about p/n's and quantities.

2/17 KSmith -- FSE requested WO while onsite

🔧 Work Performed
front display. Kit 0806076 wire channel cover kit, 0906101 2ea star wheel front casters Kits 0800632 2 caster assemblies, 0800638 2ea brake assemblies Kit 0800644 Foot end manual release lever cable 2831665
🔍 Technician Findings
front display. Kit 0806076 wire channel cover kit, 0906101 2ea star wheel front casters Kits 0800632 2 caster assemblies, 0800638 2ea brake assemblies Kit 0800644 Foot end manual release lever cable 2831665
⚠️ Problem Description
Q-00032848 approved quote Q-00032610 1 of 2 Evaluations needed on the following units. Technician is currently onsite 2/17 Ambulance 3816 SN 40026 INX stretcher sn 19 s-017588 https://www.ebiotrack.com/workorder.php?wo=71745
📄 Description
Ferno iNX Powered Cot

Timeline

📞
Case Linked Feb 17, 1:39 PM
Case Number: 00569280
Subject: TECH ONSITE - URGENT WO'S NEEDED
Status: Closed
📋
▶
2 Work Order Created Feb 17, 2:57 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Status: Assigned Feb 17, 3:15 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: David Trost
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-17T20:15:00.000+0000
⏱️
▶
2 2x Labor Added Feb 17, 9:24 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by David Trost
From: Scheduled, Completed
To: Completed, Incomplete
Duration in Previous: 6h 10m
⚠️ 9.3 business days
🔍
Status: L2 Screening by Sherry Reich Mar 2, 8:57 AM
From: Incomplete
To: L2 Screening
Duration in Previous: 12d 11h
📦
▶
2 Parts Requested Mar 2, 10:30 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 1h 32m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00569280
Closed
📦
Parts Order 00091300
Submitted

ℹ️ Work Order Details

Status
Awaiting Parts
Priority
P7
Type
Repair
Branch
MedPro
Technician
David Trost
Scheduled
Feb 17, 3:15 PM
Created
Feb 17, 2:57 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03109627 Labor Open 0.5 $65.00 Feb 17, 9:24 PM
WL-03109628 Labor Open 0.5 $0.00 Feb 17, 9:24 PM

Details