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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352460 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 GE Clinical - Allen County Hosp — 3066 N Kentucky St, Iola KS, 66749

Feb 17, 2026 → Feb 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (217 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Feb 17, 2026 Completed: Feb 18, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0
Feb 17 → Feb 17 Scheduled ▶ Running 0 0
Feb 17 → Feb 18 Tech On Site ▶ Running 1 1
Dispatch 0.0d
Field Work 0.4d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Field Work
0.4 days
Billing
1.3 days
Over SLA
Created: Feb 17, 2026 Due: Dec 31, 2026 Completed: Feb 18, 2026 (316 days early)
📅
0.4 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
1.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569462
Closed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Erin Martin
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352460 (current) Invoiced
FCO • Bennet O Dartey
Created: Feb 17, 2026 • Closed: Feb 17, 2026
Completed with minor delays
Invoiced • 15 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/17/2026 RFosbury - Dispatch to Bennet

🔧 Work Performed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
🔍 Technician Findings
N/A
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📞
▶
2 Case Linked Feb 17, 5:15 PM
Case Linked → Work Order Created
📋
Work Order Created
Work Order: WO-01352460
Type: FCO
Priority: PC
📅
▶
3 Dispatch Scheduled Feb 17, 5:21 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rich Fosbury
From: Entered, Scheduled
To: Scheduled, Tech On Site
Duration in Previous: 3m, 1m
👷
Technician Assigned by Rich Fosbury
Technician: Bennet O Dartey
⏱️
2x Labor Added Feb 17, 8:13 PM
Type: Labor
Status: Open
Qty: 0.5, 1
✔️
Status: Completed by Bennet Dartey Feb 17, 8:46 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 23m, 0m
⏳ 2.4 business days
⏱️
Labor Added Feb 19, 9:19 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 19, 9:27 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 12h
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 3m
💰
Status: Invoiced by Josh Longway Feb 20, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00569462
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bennet O Dartey
Scheduled
Feb 17, 12:00 PM
Created
Feb 17, 5:18 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03109479 Labor Open 0.5 $47.50 Feb 17, 8:13 PM
WL-03109480 Labor Open 1 $155.00 Feb 17, 8:13 PM
WL-03111692 Labor Open 0.016666666666667 $38.00 Feb 19, 9:19 AM

Details