Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352521 ↗ ServiceMax

MOPEC • Repair • P7

📍 San Leandro Hospital Patholoy — 2500 Merced St, San Leandro CA, 94577

Feb 18, 2026 → Feb 20, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 27, 2026
✓ SLA Met (5 biz days early)
Active: 2 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
🏭 Customer Supplied Parts (1)
SLA Target
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
⏸0d
⏸ Clock Paused
Status: Awaiting Parts
Feb 18 → Feb 18, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 20, 2026
2 business days (counted)
Running total: 2 of 7 biz days used
0d
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 2 of 7 biz days used
Created: Feb 18, 2026 Completed: Feb 20, 2026
Business Days Used 2 / 7
0 7d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Created ▶ Running 0 0 / 7
Feb 18 → Feb 18 L2 Screening ▶ Running 0 0 / 7
Feb 18 → Feb 18 Awaiting Parts ⏸ Paused 0 —
Feb 18 → Feb 18 Ready for Scheduling ▶ Running 0 0 / 7
Feb 18 → Feb 18 Assigned ▶ Running 0 0 / 7
Feb 18 → Feb 20 Scheduled ▶ Running 2 2 / 7
Feb 20 → Feb 20 Tech On Site ▶ Running 0 2 / 7
Dispatch 0.2d
Material Management 0.4d
Coordinators 1.6d
Field Work 1.5d
Billing 0.0d
✓ SLA Met
Dispatch
0.2 days
Material Management
0.4 days
Coordinators
1.6 days
Field Work
1.5 days
Billing
0.0 days
Created: Feb 18, 2026 Due: Feb 27, 2026 Completed: Feb 20, 2026 (7 days early)
📅
3.0 days Total Age
⏱️
3.8d in Closed Longest Stage
🔄
9 transitions Status Changes
⚠️
2.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00568287
URGENT L2 Review - Healthcare
Closed
Q-00032559 Request is for: quote Priority of request: urgent ASAP Replace quick disconnect that is cracked Make/Model : MB1060R Serial Number: MB1060R-184065 Qty: 1 Part description: Quick Disconnect ETA for Part Arrival: Tuesday 02/17 Tracking 477156653501 onsite contact information: Charles Redmond 408-234-9801 charles.d.redmond@kp.org
Priority
Critical
Origin
Email
Reason
New Case
Contact
Nick Milanovic
Owner
Erin Martin
Created
Feb 13, 2026
Work Orders from this Case (1)
WO-01352521 (current) Invoiced
Repair • Michah Brackett
Created: Feb 18, 2026 • Closed: Feb 20, 2026
Completed with minor delays
Invoiced • 14 days old
🚨
Primary Delay 3.8 days stuck in "Closed"
⏱️
Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.2d / 1.0d SLA
Awaiting Parts
0.4d / 3.0d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Scheduled
1.3d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
3.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/18 JJ: Per Nick at Mopec, disregard sticker requirements, Pls schedule asap.

02/18/2026 EMartin updated Q-00032559 placed into L2 for parts

🔧 Work Performed
REPLACED DISCONNECT AND DID MULTIPLE FUNCTIONAL TEST WITH LAB WORKER AND ASSISTANT MANAGER. WORKED PROPERLY.
🔍 Technician Findings
Q-00032559 Request is for: quote Priority of request: urgent ASAP Replace quick disconnect that is cracked Make/Model : MB1060R Serial Number: MB1060R-184065 Qty: 1 Part description: Quick Disconnect ETA for Part Arrival: Tuesday 02/17 Tracking 477156653501 onsite contact information: Charles Redmond 408-234-9801 charles.d.redmond@kp.org
⚠️ Problem Description
Q-00032559 Request is for: quote Priority of request: urgent ASAP Replace quick disconnect that is cracked Make/Model : MB1060R Serial Number: MB1060R-184065 Qty: 1 Part description: Quick Disconnect ETA for Part Arrival: Tuesday 02/17 Tracking 477156653501 onsite contact information: Charles Redmond 408-234-9801 charles.d.redmond@kp.org

Timeline

📞
Case Linked Feb 13, 12:30 PM
Case Number: 00568287
Subject: URGENT L2 Review - Healthcare
Status: Closed
⏳ 3.0 business days
📋
▶
3 Work Order Created Feb 18, 9:27 AM
Work Order Created → Expenses Added → Status: L2 Screening
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🔍
Status: L2 Screening by Erin Martin
From: Entered
To: L2 Screening
Duration in Previous: 1m
📦
▶
2 Parts Requested Feb 18, 10:46 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Gavin Poole
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 1h 17m
📅
Status: Ready for Scheduling by Jessica Foley Feb 18, 2:03 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 3h 17m
👷
▶
3 Technician Assigned Feb 18, 4:30 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 2h 26m, 0m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-19T19:30:00.000+0000
⏳ 1.9 business days
🔧
Status: Tech On Site by Michah Brackett Feb 19, 7:08 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 2h
✔️
Status: Completed by Michah Brackett Feb 19, 11:07 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 59m
⏱️
5x Labor Added Feb 20, 12:31 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 2, 38
🏁
Status: Closed by Michah Brackett Feb 20, 12:38 PM
From: Completed
To: Closed
Duration in Previous: 13h 30m
⏳ 4.0 business days
📄
▶
3 Status: Ready to Bill Feb 25, 9:12 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-254830

Bottlenecks

Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days

🔗 Related Artifacts

📞
Case 00568287
Closed
📦
Parts Order 00090600
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
Corporate
Technician
Michah Brackett
Scheduled
Feb 19, 2:30 PM
Created
Feb 18, 9:27 AM
Invoice #
SM-254830

Work Details (6)

Name Type Status Qty Amount Date
WL-03109978 Expenses Open 1 $0.00 Feb 18, 9:27 AM
WL-03113861 Labor Open 1.5 $0.00 Feb 20, 12:31 PM
WL-03113862 Labor Open 2 $238.00 Feb 20, 12:31 PM
WL-03113863 Labor Open 1.5 $0.00 Feb 20, 12:31 PM
WL-03113864 Travel Open 38 $470.00 Feb 20, 12:31 PM
WL-03113865 Travel Open 38 $0.00 Feb 20, 12:31 PM

Details