Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Apr 17, 2026
30 biz days remaining
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: On Hold
Feb 18 → Mar 5, 2026
11 business days (counted)
Running total: 11 of ? biz days used
Created: Feb 18, 2026
Today
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 18 → Feb 18
Created
▶ Running
0
0
Feb 18 → Mar 5
On Hold
▶ Running
11
11
Created: Feb 18, 2026
Due: Apr 17, 2026 (43 days left)
⏱️
0.0d in Entered
Longest Stage
🔄
1 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Case #00541557
Oak Street Health - 24 Hour - 113185: New Work Order Assigned
Closed
Work Order #113185
Work Order Description:
Lab freezer temperature is off. Way to high. No ice in it. The rubber off the door is also not sticking back to close it correctly. Not suitable to be used and we have a lot of labs scheduled today.
Contact
Chitova Whetstone
✅
No Issues
Work order progressed without significant delays
SLA vs Actual Time by Status
💬 Activities, Notes & Communications
📝 WO Notes (4)
🔒
Internal CSA Notes
Link for Pickup:
https://order.goloadup.com/os/AWESLC7FDR
🔧
Work Performed
Booked removal of 2 fridge/freezer.
🔍
Technician Findings
Confirmation Number: 877005
⚠️
Problem Description
Removal request for 2 mini fridges from clinic. https://www.ebiotrack.com/workorder.php?wo=71779
Timeline
📞
Case Number:
00541557
Subject:
Oak Street Health - 24 Hour - 113185: New Work Order Assigned
Status:
Closed
📋
⏸️
From:
Entered
To:
On Hold
Duration in Previous:
0m
Bottlenecks
✅ No bottlenecks detected