EMS L2 Review * No quote needed until parts are determined
Closed
https://www.ebiotrack.com/workorder.php?wo=71810
Ferno SN 18F003882
It will not do anything, they have swapped out the battery with a fully charged battery and it will not do anything.
The technician will need to evaluate the unit and determine if parts are needed for repairs.
3/4 KWeiss, We can not quote for parts/repairs from an evaluation w/o. Closing w/o for dispatch to create a repair case.
2/25 KKelch Curtis called me back to schedule for 3/3 between 9 and 11 am. Customer confirmed.
2/25 KKelch called Curtis to schedule for 3/3 between 9 and 11 am. Left VM.
2/23 KKelch called Curtis to schedule for 2/27 between 1 and 3 pm. Left VM.
🔧Work Performed
3/3 CLacy- Evaluated unit and found the lower buttons are shorting causing the stretcher to raise on its own then lose function. The top buttons are worn as well. Parts needed to complete repairs.
218-3115 X 2
🔍Technician Findings
Unit goes up by itself then will not function
⚠️Problem Description
https://www.ebiotrack.com/workorder.php?wo=71810
Ferno SN 18F003882
It will not do anything, they have swapped out the battery with a fully charged battery and it will not do anything.
The technician will need to evaluate the unit and determine if parts are needed for repairs.
📄Description
Ferno Power X1 Power Cot
📋
Inbound from +18302658923
Completed Feb 25, 2026
2/25 KKelch Curtis called me back to schedule for 3/3 between 9 and 11 am. Customer confirmed.
📋
Outbound to +18302658923
Completed Feb 25, 2026
2/25 KKelch called Curtis to schedule for 3/3 between 9 and 11 am. Left VM.
📋
Outbound to +15127562662
Completed Feb 23, 2026
2/23 KKelch called Curtis to schedule for 2/27 between 1 and 3 pm. Left VM.
📅
WO-01352801 - Evaluation - Power X1 - Burnet - Burnet Fire Department
Mar 3, 2026 10:00am – 12:00pm
Work Order: WO-01352801
Account: BURNET FIRE DEPARTMENT
Customer Case Number:
Location: Burnet Fire Department
Address: 2002 S Water Street, Burnet, TX 78611
Manufacturer: Ferno
Model #: Power X1
Serial #: 18F-003882
Contact Name: Curtis Murphy
Contact Phone: 5127562662 ext. 3
Contact Email: cmurph
JPEG
IMG_8367
Mar 3, 2026
JPEG
IMG_8370
Mar 3, 2026
JPEG
IMG_8369
Mar 3, 2026
Timeline
📞
Case Linked Feb 18, 4:57 PM
Case Number:00569886
Subject:EMS L2 Review * No quote needed until parts are determined
Status:Closed
📋
▶
2
Work Order Created Feb 19, 12:11 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Feb 20, 9:35 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:21h 24m
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Feb 25, 10:22 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-03-03T15:00:00.000+0000
⚠️5.0 business days
⏱️
3x Labor Added Mar 3, 6:57 PM
Type:Labor, Travel
Status:Open
Qty:4, 1, 210
⚠️
Status: Incomplete by Chane LacyMar 3, 7:49 PM
From:Scheduled
To:Incomplete
Duration in Previous:6d 9h
🏁
Status: Closed by Keith WeissMar 4, 11:07 AM
From:Incomplete
To:Closed
Duration in Previous:15h 17m
Bottlenecks
Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 5.1 business days (threshold: 2.0 business days)