Travel Zone 1
PROBLEM SUMMARY
NWD scaler issues
ADDITIONAL NOTES
POC is unavailable on Fridays. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech
must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed
for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance,
troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
2/25 KKelch called Eresma to schedule for 3/2 between 1:30 and 2:30 pm. Customer confirmed.
2/23 KKelch waiting for tracking to update prior to scheduling
2/23/2026jsells
Ship To Name: Greenway Animal Clinic
Ship To Address: 2706 Richmond Ave
Ship To City/State: Houston, TX 77098-5506
Waybill (Tracking #): 1ZE444250371023671
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 23-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-1498-00 SERIAL #: DESCRIPTION: KIT, STANDARD SCALER TUBING REPLACEMENT
02/20/2026 SRobinson- POC unavailable on Fridays so I sent email to gwac@greenwayanimalclinic.com with WO# and advising a coordinator will be reaching out to schedule.
🔧Work Performed
replaced scaler tubing and confirmed proper functionality
Demonstrated to staff proper functionality
Equipment restored and returned to service
🔍Technician Findings
equipment set aside for service
⚠️Problem Description
Travel Zone 1
PROBLEM SUMMARY
NWD scaler issues
ADDITIONAL NOTES
POC is unavailable on Fridays. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech
must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed
for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance,
troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📋
Outbound to +17138071234
Completed Feb 25, 2026
2/25 KKelch called Eresma to schedule for 3/2 between 1:30 and 2:30 pm. Customer confirmed.
📞
Call
Completed Feb 20, 2026
02/20/2026 SRobinson- POC unavailable on Fridays so I sent email to gwac@greenwayanimalclinic.com with WO# and advising a coordinator will be reaching out to schedule.
📧
Email: Midmark VETPRO 1000 Repair - WO-01353032
Completed Feb 20, 2026
To: gwac@greenwayanimalclinic.com
CC:
BCC:
Attachment: --none--
Subject: Midmark VETPRO 1000 Repair - WO-01353032
Body:
Hello,
I am reaching out to you today to let you know that we have received the repair request for your VETPRO 1000 (SN V1953771) and a work order has been created. That work order number is WO-01353032, you can use this number as a reference if you wanted to check on this request.
A coordinator will be reaching out to you to get this scheduled.
Please let us know if yo